Viber Reviews 294

Account blocked for no reason. Support is automated, and I guess nobody is looking at any of my requests.

Whatever I submit, I get the following message :
"Your number was blocked on Rakuten Viber because it was reported as a source of spam or as a result of unusual activity. The account has been automatically added to a block list and can not be unblocked."

This Viber is a fake company. I have been trying to use Viber out. It never works. They can not fix their problem. It's decreasing my amount but the call never works. Never seen a scam like this.

What a scam. If there was 1 star I would use it. I am using viber for years and now I got a new number. I made a mistake and created a new viber account instead of changing my existing one, so then I deactivated the new account because I just wanted to switch numbers and not lose all my conversations. Apparently after that my new number was blocked and could not use it at all for viber. I sent a message to support, explaining the situation so they can fix it and I got the most ignorant reply I have ever gotten from a customer support department:
Hello,

Your number was blocked on Rakuten Viber because it was reported as a source of spam or as a result of unusual activity. The account has been automatically added to a block list and can not be unblocked.

No further information is available at this time. Please do not reply to this e-mail.

Like what the actual fudge? What kind of support is this and solution offering? My number is not even a spam number. It’s a brand new specfically not used before number.
No wonder why viber is so trashy these days and people are leaving from it. Good riddance.

I've used Viber occasionally for years for international telephony when free means are not available. Hence I kept them topped up with funds as credit to use for calling. Today I had plenty of credit and the call was cut off for lack of funds balance. I went to my account history and looked at my credit top-up and all the call costs since - it did not add up - they have BLATANTLY RIPPED ME OFF, depleting my credit without making enough calls to do so. Of course there seems no way to contest this, and being less than £20 it's hardly worth the hassle. BUT I want to tell anyone here considering them that this company now has DISHONEST business practice based around stealing your credit, which is counter to their promise and any idea of trust, so do not use them.

Horrible experience. I signed up for a free trial where I was supposedly able to call worldwide. I spent over an hour trying to make a call to Canada and it kept failing and telling me the number was invalid, even though I know it is not since the number is stated on the government of Canada website.

Viber then told me that I didn't have the right plan and I needed to purchase the Canada specific subscription (though the free trial said it included calls to Canada). I purchased it because the call I needed to make was time-sensitive and the calls still wouldn't go through. It then tried to sell me another unlimited package.

Would not recommend at all - try using Skype or another service with more reliable support.

They banned me for no reason! They didn't respond to my emails, only by a bot says "The account has been automatically added to a block list and can not be unblocked. Please do not reply to this e-mail". Noone to explain, noone to give more information. This is not fair! I didn't do anything wrong!!
This is the first time they said that to me. Not even a warning!! They are crazy!!
I think they don't give attention to what i am saying! They don't care about us! The worst support ever! Don't expect anything good from their bots!
Unistall Viber!!

The worst support ever!
I reported 2 bugs, they are willing to "help" only with one, but the only thing was, that I should uninstall app, and install again. The bug (no notification on app, new messages appear only after opening the app. This bug is on several phones/tablets of people around me. No other app is having this issue with the same setting) persists, so they want me to disable battery optimalization and keep running viber NONSTOP at background with a massive battery usage. Not a chance! I told them, that I will not do that, so they replied, if I will not cooparate, they will not help me. So I waved at them and uninstalling the stupid app forever. Viber will not survive long this way. Unbelievable, why should I help them resolve their bug? Why they have devs, testers? Massive middle finger to them! Tschuss...

Very poor customer support.

I reported a bug to Viber Support as follows.

"Translate'" option does not appear for text added as a caption for the photo.

They gave a desperate solution to basically delete and reinstall. It didn't help, bug persisted.

So I told them and heard nothing for 3 weeks so I chased. Nothing for 2 weeks then they closed the ticket saying they hadn't heard from me.

This company won't last long if they choose to ignore important bugs and LIE to customers!!!

Almost impossible to get the confirmation code to start using viber. Tool 2 months to get it to work.
Customer service is useless… only repeats pre approved phrases and sends you around among them!

Incredibly terrible customer support! They marked my number as spam for unknown reason and any attempt to communicate with them and unmark my number from the spam list is impossible. Only bot generated messages, repeating same nonsense answers. After few hours of researching, I finally reached live agent, but he simply sent me an useless link and ignored me.

App not fit for service. "Support" not fit for service.

Totally disappointed. Absolutely terrible customer support, ignoring all support requests by email.
Logged dispute to Viberforeigndispute(AT)viber.com, but no response after 30 days.

Don't sign up for ViberPay...they will steal your money.

they share and monetize personal data, use you as a product via advertisements and intervene with the phone calling modules to steal calling time, actually a message and phone spamming service

I am trying to activate Viber Desktop since a week now and everytime i have an error message saying activation failed and asking to contact support.

Viber's support is aweful, i feel like I am on a loop, I started by giving all the informations about my computer, OS and phone, and said that i already tried to uninstall/reinstall Viber desktop, but they kept asking the same questions and asking me to reinstall the software. After a while they just stopped answering to my mails.

Viber customer service is useless, I have issues connecting my viber account to pc so I wrote them a message, in my first ticket I stated that reinstalling viber didn't work and their first response was to reinstall viber, after telling them that it didn't work they just stopped answering. So I wrote another ticket where i stated multiple times that reinstalling didn't solve the issue but guess what? they told me to reinstall and again, stopped answering. I don't think i've ever encountered such bad customer services

Totally disappointed. Just a worst experience i have ever made.

Viber is the worse experience I ever met in my entire life. AI chat answer better than them support.
I was facing issue with viber for Mac, each time I contact the support there give me "robotic questions" like those suggestions you see them in FAQ.
Very Very upset.

Not really one star as they use techies to develop the system with no user experience. No idea of how to develop a good UI

Totally disappointed. Everytime I call very poor sound in other side to hearing. I've to repeated it or sometime off. Today I got bill for monthly subscription four times charged with the same month. How strange??

Last Update was an error with problems and solve it.