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Vibram Reviews 931

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 464 reviews, reviewers had a great experience with this company. Many customers express strong satisfaction with the quality of the products, often highlighting their comfort and durability for various activities. People appreciate the excellent shipping information and support, with many noting quick delivery and well-packaged items. The ordering process is generally described as straightforward and easy to navigate, contributing to a positive purchasing experience. However, some customers were dissatisfied with inconsistencies in product sizing across different models, making it difficult to find the right fit. There were also concerns about the return policy, with some people finding the process cumbersome, especially regarding refund requests and shipping costs for returns. A few other people also felt that customer service was unresponsive to inquiries about exchanges or returns, and some experienced issues with incorrect delivery addresses.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many praising the comfort, fit, and overall look of the products,... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising quick arrival times... See more

Order

Clients share ambiguous opinions on order, with many reviewers reporting positive experiences, highlighting... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many finding the process difficult and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love my new Graspifier Vibram five finger toe shoes! I ordered them May 22, 2026 and within 5 days they were delivered! They fit snug like a bug and my feet and toe mobility is improving just within... See more

Company replied

Rated 4 out of 5 stars

Love the shoes; however, different shoes fit differently. It’d be helpful for the weenie to say, “exact size”, “runs big”, “runs small “. Especially when you can’t exchange your size because by the t... See more

Company replied

Rated 4 out of 5 stars

The good part is that this is a brand that I have experience with, so sizing shoes is always perfect. The site works well enough and I was able to find shoes that were outside of my budget, but tolera... See more

Company replied

Rated 3 out of 5 stars

Sizing is off between models it’s so annoying. How could it be possible that 1 shoe type fits me perfect and then i get another pair different type/model in the same size and it’s unbearably tight. Th... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Vibram is the world leader in the development and manufacturing of high-performance rubber soles for outdoor and leisure activities, workwear, fashion, orthopaedics and correction. For over 80 years, the yellow octagon that symbolises Vibram has been synonymous worldwide with quality, performance, safety and innovation in the footwear industry. With its international headquarters in Albizzate (Varese), Italy, Vibram produces more than 40 million soles every year, dedicates over one million kilometres to testing, is present in 120 countries and has manufacturing, research and representation bases in the USA, China, Japan, Brazil and Italy. Vibram FiveFingers was born from the desire to rediscover contact with our natural environment, returning to the essence of the human foot and becoming one with our surroundings. When you wear Vibram FiveFingers, you facilitate a deeper connection between your body and the natural environment.


Contact info

3.7

Average

TrustScore 3.5 out of 5

931 reviews

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1-star

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Rated 5 out of 5 stars

My toes are happy

My shoes shipped next day and got to me in a week!!! I absolutely love everything made by Vibram, specifically the five fingers series. They’re a part of my look now :•)

May 19, 2026
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Reply from Vibram

We're so glad your shoes arrived quickly and that you love them! Please let us know if there's anything we can help with in the future.

Rated 4 out of 5 stars

ALMOST PERFECT!

I thought that I wasn’t going to be able to get the shoes that I was looking for which were the mesh ballet style, five finger in black and white.

I was able to get them with ease.

The only reason this is not five stars is because I did try shopping for a shoe that appeared to be available on the website for over a week, when I would click on the photo, it did not show any available sizing. Once you click on a different color, sizing became available.

I still want that shoe but it’s finally off the website after 2 weeks.

May 27, 2026
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Reply from Vibram

We're glad you found the Vi-B Eco shoes that you were looking for so easily! We appreciate your feedback regarding the website's availability display for other items. Please feel free to reach out to our US customer service team directly for more information on restock dates: inquiry@vibram.com

Rated 2 out of 5 stars

My address was messed up and they…

My address was messed up and they didn’t ship it to my house because the house number wasn’t put on the package by someone. The post office said I have to go there to pick it up.

May 27, 2026
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Reply from Vibram

We are sorry to hear about the shipping issue. We are looking into why the house number was omitted to prevent this from happening again. Thank you for taking the time to leave your feedback!

Rated 5 out of 5 stars

My experience was great

My experience was great. But I am sad that I got the wrong size Order #02845840

May 26, 2026
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Reply from Vibram

We are glad you had a great experience overall. We're sorry about the sizing issue. A member of our customer service team has reached out to your directly to see if an exchange is possible!

Rated 5 out of 5 stars

Service was great got my order within 3…

Service was great got my order within 3 days. The shoes are extremely comfortable I wish I would have gotten a second pair. I hope they restock

May 27, 2026
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Reply from Vibram

We're so glad you enjoyed our service and the comfort of your new shoes! We appreciate your kind words and hope to restock soon.

Rated 5 out of 5 stars

No issues

No issues , always an easy time visiting the site and placing orders . Love vibram

May 27, 2026
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Reply from Vibram

We're so glad you find our site easy to use and enjoy our products! Thanks for your feedback.

Rated 5 out of 5 stars

I love my shoes!

I love my shoes and my order got delivered sooooo fast! I can wear them all day comfortably and I’m obsessed with them for strength training on leg day.

May 27, 2026
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Reply from Vibram

We're so happy your shoes arrived quickly and that you're happy with your purchase! We appreciate your positive feedback.

Rated 4 out of 5 stars

I love Vibram and the functionality of…

I love Vibram and the functionality of the five-finger silhouette. The VI-B are my second pair, however I noticed a difference in sizing than my V-soul’s. I ordered both in a 42, but the VI-B runs against my achilles. Is that normal?

May 27, 2026
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Reply from Vibram

Thank you for taking the time to leave a review! Some models may vary in fit, especially since everyone's feet are different. Our customer service team would be happy to further talk through the fit and any other questions you might have! Please feel free to reach out to inquiry@vibram.com

Rated 3 out of 5 stars

Purchased a pair of Vi-B eco in black

Purchased a pair of Vi-B eco in black. The sizing is completely off. I purchased a EU 36 and it looks and measure like a size 6 instead of a 6.5-7. Super upset because it’s completely out of stock and I followed the measurements they had on their page. I was also told they will not be restocking anytime soon as well.

May 23, 2026
Unprompted review
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Reply from Vibram

We appreciate you sharing your experience with the sizing of your recent purchase. We understand your frustration, especially when following our sizing guide and finding the item out of stock. Our customer service team has reached out to your directly to help with the return process.

Rated 5 out of 5 stars

I Love V - Eco 🤍

I definitely recommend to purchase the V-Eco they are very comfortable and very good quality! Very good for walks or indoor gym workouts! They arrived very quick I got both white & black I am in love!

May 27, 2026
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Reply from Vibram

We are so happy to hear you love your Vi-B Eco and find them comfortable! Thank you for taking time to provide your feedback.

Rated 2 out of 5 stars

Love your shoes but the Vi-B eco went…

Love your shoes but the Vi-B eco went from $90 to $140. Just shameful, unethical, business practices.

May 27, 2026
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Reply from Vibram

We appreciate you taking the time to leave a review and value your feedback regarding the Vi-B eco pricing.

Rated 5 out of 5 stars

Great shipment updates as well quick…

Great shipment updates as well quick shipment. The quality of the product is also fantastic.

May 27, 2026
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Reply from Vibram

We're so glad to hear that you got your shoes quickly and that you're happy with your new pair of Vibram FiveFingers!

Rated 1 out of 5 stars

been trying to get help with refund for…

been trying to get help with refund for a week. nobody’s responding

May 27, 2026
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Reply from Vibram

Thank you for reaching out, Sophie. Our Customer Care team is already in contact with you. We kindly suggest always checking that you are on the correct country version of the website when proceeding with a return.

Rated 5 out of 5 stars

great product

great product been wearing them for close to 27 years. Prompt delivery

May 25, 2026
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Reply from Vibram

We are so happy you've enjoyed our product for so long! We appreciate your loyalty and kind words.

Rated 4 out of 5 stars
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Reply from Vibram

Thank you for reaching out, Sandra. We can see that you already have an open ticket and that the shoes have not yet been shipped back. Once we receive the item, it will be inspected by our team to verify the issue. Please note that, in the case of a confirmed defect, the return shipping costs will be refunded.

Rated 5 out of 5 stars

I love my five finger shoes

I love my five finger shoes. They are so comfortable. I was concern about the size . I wear a US size 8.5 or 9 and I ordered a size 40. They were a perfect fit.

May 26, 2026
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Reply from Vibram

We're so glad to hear that you love your FiveFingers shoes. Thank you for sharing your positive experience.

Rated 1 out of 5 stars

Apparently you no longer sell your…

Apparently you no longer sell your signature barefoot shoes? Had to purchase fancy "new"models... Not very happy

May 26, 2026
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Reply from Vibram

We value your feedback and appreicate you leaving a review. We understand your disappointment and hope that one of our current models will work for you.

Rated 5 out of 5 stars

Great communication

Great communication! Order arrived quickly.

May 26, 2026
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Reply from Vibram

We're glad you had a positive experience with us. Thank you for your feedback!

Rated 1 out of 5 stars

Fatal

They sent me the wrong size, then expected me to pay the return shipping to Italy to fix their mistake. Poor service and a completely unreasonable returns process.

Me enviaron la talla equivocada y luego esperaban que pagara los gastos de devolución a Italia para corregir su error. Mal servicio y un proceso de devolución completamente irrazonable.

May 26, 2026
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Reply from Vibram

Thank you Rowan for reaching out. In this case we confirm your return will not be charged with shipping costs. Your ticket is open and our customer care is already in contact with you.

Rated 3 out of 5 stars

Be considerate of how you treat your elderly customers

I did not like doing the reCAPCHA of the bridges because my eye sight is bad, I could handle the picture of the motorcycle though. My calls to your company were handled nicely without an AI presence.
Returned the Five Fingers that did not feel comfortable to my poor toes, so I am still waiting for my refund. Otherwise, everything went well.

May 25, 2026
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Reply from Vibram

We appreciate your feedback and we're glad that our team handled the calls well! It looks like your refund was just issued, please allow a few business days for the refund to post to your account.

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