The Victorian Candle Co. Reviews 

276
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful, long-lasting fragrances, noting that the products burn cleanly and create a cozy atmosphere at home. Buyers also appreciate the beautiful packaging, thoughtful handwritten notes, and reliable delivery services provided by the business. Many consumers state they are repeat buyers who genuinely enjoy exploring the diverse range of available scents. Some reviewers were not happy with delivery times, mentioning that orders occasionally took significantly longer than expected to arrive. A few customers also noted that shipping can sometimes be quite slow during warmer periods of the year.

What people talk about most

Product

Reviewers express great satisfaction with product quality, frequently praising the long-lasting aromas and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the amazing scents and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting prompt and speedy arrival times... See more

Service

Customers had positive experiences with service, often highlighting brilliant delivery, quick shipping, and... See more

Order

People report positive experiences with order, highlighting easy purchasing processes, beautiful packaging,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love these candles so much. They burn evenly, don’t give off any soot, are soya wax so I don’t have to worry about my dog breathing in any harmful chemicals and they smell amazing. I started using t... See more

Rated 5 out of 5 stars

I've been a customer of the Victorian candles since near the start, the guys are so friendly and help in every way they can, the candles have amazing sents that linger long after the candle has been b... See more

Rated 5 out of 5 stars

"ABSOLUTELY FANTASTIC SERVICE AS USUAL". Love your candles, absolutely love Witches Brew (my fave) my husband loves the Gingerbread candle. But I do enjoy all your scents, I do really look forward t... See more

Rated 5 out of 5 stars

Fantastic wax melts smells are amazing but not overpowering like some other brands and they last well. Only fault would be the customer service as it's slow to get a response but when I did get a re... See more


Company details

  1. Candle Store

Written by the company

The Victorian Candle Co. creates highly fragranced products from our workshop in Carlisle. Our candles and melts are clean burning and long-lasting. The perfect gift or a lovely treat!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(276)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely lovely candles.

These candles are lovely. I’ve tried so many different ones and I just love them all, so it’s really hard to pick which I should order next.

November 24, 2023
Rated 1 out of 5 stars

We always order from you because you…

We always order from you because you are local, and always follow you when you go to local towns. But I placed this order in August, and only received them in November. First time ever, I've been disappointed,

November 23, 2023
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Rated 5 out of 5 stars

Best Candles for pure indulgence

I remember when the company first started and I loved the idea of the owners thoughts to make Candles, and the absolutely wonderful, I love the fact they come in a tin. ( it’s own holder) the lid can be used to extinguish the flame and keep the hot wax safe. The Aroma of the candles are beyond comprehension open the lid and it such a wonderful feeling and you haven’t even ignited the wick to warm the wax Absolutely Heaven. Pick wisely and enjoy your personal favourite. They are seasonal throughout the year which can only be another plus.
Excellent communication, packaging is like receiving a gift Wonderful Service. Keep up the Good Work 👏👏👏

November 23, 2023
Rated 5 out of 5 stars

Brilliant warm service

Brilliant warm, helpful and friendly service as always, and products are second to none - wonderful scents that last ages, highly recommend all round.

November 3, 2023
Rated 5 out of 5 stars

Beautiful fragrances

I always buy Victorian candles for my sister birthday’s and Christmas she loves them and I do too.she likes the lighter fragrances where I prefer the stronger scents or we can mix a box to share . If you’ve not tried them I would recommend you do . Just lovely .

October 6, 2023
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Rated 5 out of 5 stars

Lovely Fragrance

Love the Victorian Candle Company. A great selection of candles. As well as all year round fragrances they have new ones for the seasons. I always like to order a couple of my favorite one and then try some of the new ones. Especially love the Christmas and Autumn range.
Long lasting and strong scents.

October 4, 2023
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Rated 4 out of 5 stars

Good product

Good product, enjoying all the scents so far, took a while to arrive but company contacted me to let me know about delay.

September 4, 2023
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Rated 1 out of 5 stars

As this is a local company and have met…

As this is a local company and have met them at the local fare and a pop up they did- the order took 2 weeks to come over a mile from the registered address after many emails, left messages to owners. So happy that it was not a scam - now the wax melts, if I was able to smell them at all once lit would be a benefit- I am well known locally for health visitors calling regularly and always being commented on how luxurious the house smells- not with these melts - all 3 varieties are truly disappointing. I have emailed the company twice now - and as I expected no answer - such a shame.

February 11, 2023
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