Total Shambles
Absolutely dreadful customer experience. The worst I have had! I have been waiting for a product for over 3 weeks now. WhenI ordered and paid for it via MaterialsFabrica I was advised shipping would be between 3 - 6 business working days. After numerous attempts to find out when I would receive my order I finally received a shipping notification that the order would be delivered. I waited in all day and it never arrived! I chased the delivery again and was advised that after a week of chasing it would be delivered. It finally arrived and I began to assemble it. I realised half way through assembling it that the integral piece of the order was missing! I received 3 boxes and was lead to believe that the order had been shipped complete not partially. I advised Materials Fabrica that it was missing and they said that they would arrange immediately for it to be sent. Today I learnt that the item is not in stock and that I could have a partial refund. What use is a partial refund? The items that have been delivered are useless without the integral undelivered item. I have wasted 3 weeks and have waited in at the delivery address for 2 full days! I also have another order with VidalXL which I ordered through Mano Mano. I was advised this would be shipped between 26 and 30 September and this has not arrived either! I have tried to find out from Vidal.XL when I can expect to receive this and they cannot give me a date.....but they have my money! This is just totally unacceptable customer service!