Vida Vida Reviews 

Watched my partner open a monogrammed wallet for Father’s Day from here with incorrect initials on the front. My invoice shows the mistake was not on my part. I get that mistakes happen but there’s no evidence this will ever be rectified as I’ve messaged through their facebook, email and instagram with no reply, there’s just no customer communication at all.

I have no ideia where goods reviews comes from I had the worse experience ever The headaches they gave me… All went wrong very wrong You need a lot of luck to get seller to answer if there it’s any issue And the quality of the item, I wish I could attach it here I felt so embarrassed when I got the picture, because I put the address of my friend It by was a birthday gift Never ever again
Whatever, late delivery 2 weeks more exactly when the delivery window was between 3-4 days bad communication, a lot of emails, they don’t bother to answer, poor quality Never more disappointed

Viva vida (Especially Andreya)
Fantastic item I received but due to my OWN error I received the wrong colour bag. I contacted Viva Vida and they fixed the problem almost immediately.
I would highly recommend this company.
Once again thank you Andreya.

Avoid this company. Poor quality products and even worse customer service.
I ordered a nice leather keyring with Memorable photos attached.
Within the first week it had completely fallen apart. I emailed to let them know and ask if a new one could be sent out, I also attached a photo, I had an email almost immediately asking some questions. 4 emails and a month later and I have been ghosted with no response.

Got my mum a wash bag for this Mother’s Day and it’s perfect. The quality is so much better than I imagined and the personalisation looks amazing. I can’t wait to give it to her. I’ll definitely be buying from Vida Vida again.

No problems. A slight hiccup was resolved quickly and professionally and I am more than happy with both the service and product. Thank you Vida Vida.

Lovely personalised wallet, wrapped beautifully and arrived incredibly quickly. Simply outstanding, thank you!

Absolutely thrilled to bits with our purchase, ordering was really straightforward and came really quickly. The personalisation of the product is lovely and the leather is of good quality. Would highly recommend this company.

Ordered what looked like a lovely soft leather bag.
Opened the package, it felt like cardboard and the smell was like nothing I have smelt before. It was awful and not as described or anything like the picture. The bag was returned immediately.
I have now sent numerous emails. Their responses are minimal with no apology. No clue as to whether they will refund me. I have rang and left messages and no one has responded.

I bought three personalised gifts which arrived quickly without issue. The leather washbag and makeup bag were perfect. The wallet had a slight defect so I emailed with photos and received a prompt response with an apology and a full refund. Can’t fault that level of customer service.
I also love their CSR policy of donating school bags to students in Cambodia.
Would definitely recommend and buy from them again.

The mini satchels are absolutely gorgeous, everything about them, including the canvas carry bag, beautiful quality, plus the company ethos info is wonderful to read. Absolutely fabulous items and would easily have spent a lot more for the superb quality.
Can’t wait to give them as gifts, bought four  - for a mum and her three daughters so perfect for all ages!!

 Beeeeoooootiful!

 

Bought a leather bag from them, arrived with wrong colour (ok I lived with it) and didn't even last a year before the studs fell off and it came with a tear in the leather that was tiny so didn't notice at first. Also the finishing really isn't very neat and tidy. Overall just another sad fast fashion brand charging stupid prices claiming to be quality but is sorely lacking. I asked them what type of leather they use and they were kinda rude/cagey about it, which should have been my first red flag.

Beautiful bags! I have two Vida Vida bags myself and have also given one as a gift, they are unique and functional + look great with everything!!

I was so pleased with my laptop bag that I ordered a travel wallet. This too was swiftly dealt with and the product is gorgeous. Feels really lux with my initials on it.
Thank-you!

Terrible Experience – Avoid This Company!

I had an awful experience with this company and would strongly advise against ordering anything from them. They sent me a faulty item, and despite trying to contact them multiple times via phone and email, I received no response whatsoever.

Their customer service is absolutely unacceptable – it’s like they don’t exist once they’ve taken your money. Avoid this company at all costs, I regret ever ordering from them.

Good description and prompt delivery. Very pleased

The bag is beautifully made - love it. The packaging was personalised with a thank you note. Overall I rate this business highly.

I bought my husband a wallet for Christmas and it was just what I’d hoped for. The engraved message inside and photo card made it really special.

Lovely wallet with personalised message inside, all created and delivered very quickly. Happy with the purchase and recommend them.