There are a lot of nice products, which you can not find at other stores. Good prices and free delivery. The customer service is a bit slow with answering, it takes them 1 week to handle a request/c... See more
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Review summary
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What people talk about most
Reviews shaping this summary
In general all good, but there's no possibility to see the goods in the moment of receivwment.
Company replied
So far it requires a lot of time to assemble - half day probably. The metal sheet are very thin. We will see how it look like in 1 or 3 years.
Company replied
Unclear information what and how many parcels is the delivery. The assembling mostly is OK, there were few things to be considered. Overall the experience was positive.
Company replied
Company details
Written by the company
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contact info
Netherlands
- webservice@vidaxl.bg
- vidaxl.bg
3.4
Average
524 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Late arrival
Ordered on 06.01, the site said 4-6 delivery days. Received it 17.01, 11 days later.
January 17, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your feedback. We regret to hear that the delivery took longer than expected and understand your disappointment. We value your comments and remain willing to assist further; please feel free to contact us at feedback@vidaxl.bg.
Kind regards,
Eula
VidaXL
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Best customer experience!
Awesome products, services and ease of purchase!
The delivery was quite fast, also when they had missed a package I received a notification quite soon.
That was the best customer experience I had experienced so far for the last few years!
January 12, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your fantastic feedback. We are delighted to hear that you enjoyed the products, services, and ease of purchase, and that the delivery and communication met your expectations. Your kind words truly mean a lot to us.
Kind regards,
Eula
VidaXL
I was amazed how bad the instructions…
I was amazed how bad the instructions were for the shelves I ordered - the sizes, the dimensions were simply wrong on the instructions - they had 6 cm difference from the actual ones! If I didn't measure them before drilling my wall, I would drill the holes in the wall according to the instructions with 6 cm differences! I don't know who makes these drawings, it seems to me that it's some sort of a school student who knows nothing about drawing...
January 11, 2026
Unprompted review
Reply from vidaXL
Hello Daniel Ninchev ,
We are glad that we found a solution that satisfies you.
Have a nice day!
Yours sincerely,
Tzveta
vidaXL
Good products and great support
I've bought a number of items from VidaXL and they have either been solid quality, or, for the ones that weren't the return policy and support staff's response were very satisfactory. The support is very fast and attentive.
January 2, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the quality of the products and your overall experience with us. Your appreciation means a lot to us.
Kind regards,
Eula
VidaXL
I have ordered on 17th December and i…
I have ordered on 17th December and i will eventually receive my order tomorrow.
December 28, 2025
Unprompted review
Reply from vidaXL
Dear Ekaterina Nikolova,
Unfortunately, we did not receive a response from you.
When you need assistance, please always contact us at the email address: feedback@vidaxl.bg
Have a nice day!
Tzveta
vidaXL
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Not very pleased overall but it will do.
The product is what it appears on the photo, but the assembling is a terrible struggle. There are holes open and nothing to cover or hide them with. The biggest problem was setting the under bed boards. Not very pleased overall but it will do.
December 24, 2025
Unprompted review
Reply from vidaXL
Dear Evs,
Unfortunately, we did not receive a response from you.
When you need assistance, please always contact us at the email address: feedback@vidaxl.bg
Have a great day!
Tzveta
vidaXL
Quick and effective was the the…
Quick and effective was the the solution they provided after reaching them!
December 24, 2025
Unprompted review
Parts were missing and wood was damaged…
Parts were missing and wood was damaged in some places
December 21, 2025
Unprompted review
Reply from vidaXL
Dear VIKTORIA KOPRINSKA,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Correct and fast delivery.
December 12, 2025
Unprompted review
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There are a lot of nice products
There are a lot of nice products, which you can not find at other stores. Good prices and free delivery.
The customer service is a bit slow with answering, it takes them 1 week to handle a request/complain.
November 23, 2025
Unprompted review
The shipment was very late
The shipment was very late. When we opened it, all the fasteners for assembling the chairs were missing. I wanted to order more of them but now I'm hesitant about doing so.
November 14, 2025
Unprompted review
Reply from vidaXL
Hi Georgi Tarov,
Thank you for your review!
We are sorry that the product has missing items.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
I am very happy with my experience
I am very happy with my experience with VidaXL both in terms of the two products I purchased and in terms of communication and delivery. The products are of high quality and the site has a very wide variety of models and colors, which is important for the customer. What I like is that the furniture has a unique design that is not seen in other stores.
October 20, 2025
Unprompted review
Thin metal, a lot of time for assembly
So far it requires a lot of time to assemble - half day probably. The metal sheet are very thin.
We will see how it look like in 1 or 3 years.
September 10, 2025
Unprompted review
Reply from vidaXL
Hi Al,
Thank you for your review!
We are sorry that the product did not meet your expectations, but we are here for you.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta/vidaXL
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I ordered a double stand for washer…
I ordered a double stand for washer and dryer which came but their size was different from the product description. Shorter by a few cm and the washer and dryer could not stand safely on. I threw them out! Too much hassle to deal with return. Instead of chasing me to verify my ID work on your internal issues VidaXL!! I will stay away from VidaXL.
Order No. 0035000310990
Shipped to Symmetry Capital Eood Sofia.
September 18, 2025
Unprompted review
Reply from vidaXL
Dear Bogdan Miltchev,
We are glad that we found a solution that satisfies you.
Have a nice day!
Kind regards,
Tzveta
vidaXL
Missing parts
The parcel was on time and this is one the good points of view related to the order. Unfortunetly when we opened the parcel we have one main part missing and this make us very upset, plus hard to make whole door for our fence.
August 20, 2025
Unprompted review
Reply from vidaXL
Hello Ekaterina Georgieva,
Thank you for your review!
We are sorry to hear that you received a product with missing items.
Please check the email address used in the order, as we have contacted you to resolve any inconvenience you may have encountered.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Reply from vidaXL
Dear Yana G,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We hope to see you again in the near future.
Kind regards,
Joan-vidaXL
Great customer service
This company impressed me with its excellent sales organization of these wonderful and quality goods they sell.
July 24, 2025
Unprompted review
Reply from vidaXL
Dear Ivanka Dinova,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our1 x 368069.A / 368069 (315504) - vidaXL Balcony Screen with Green Leaves, 400x150 cm
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
Looking forward to seeing you again soon.
Kind regards,
Joan-vidaXL
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Very easy to make an order and I am so…
Very easy to make an order and I am so happy with the product and price.
July 4, 2025
Unprompted review
Reply from vidaXL
Dear Velina Shull,
Thank you so much for taking the time to leave us this amazing review.
We are glad to learn everything went smoothly.
It is our goal to provide high-quality products with affordable pricings.
We hope to see you again in the near future.
Kind regards,
Joan-vidaXL
Recommend VidaXL
I'm ordering multiple times from VidaXL and i'm satisfied by their support. I was wondering about the sizes of stock but the team responded me via email quickly with all details providing.
June 27, 2025
Unprompted review
Reply from vidaXL
Dear A.М.,
Thank you for the positive comment.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We hope to see you again in the near future.
Kind regards,
Joan-vidaXL
The price mostly its up
The price is high and when the product arrives it looks cheap
June 23, 2025
Unprompted review
Reply from vidaXL
Здравей Iva Panayotova,
Благодаря Ви за публикуваното от вас ревю!
Съжаляваме, че продуктът не отговори на очакванията Ви, но ние сме тук за вас.
Опитахме се да се свържем с Вас по телефона, но за съжаление обаждането не беше успешно. Затова ви молим да проверите имейл адреса, използван в поръчката, тъй като сме се свързали с Вас, за да разрешим евентуално изпитано неудобство.
Оценявам разбирането и търпението ви!
Приятен ден!
Цвета
vidaXL
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