Lovely chest. Just what we wanted. Delivery communication was scant. Not sure the product description made it clear this was, in fact, flat pack requiring construction. Inevitably in flat pack... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered retractable awnings . I only ordered from this company due to quick delivery time advertised . My delivery was due last week , im disappointed as only delivered today Item looks great howev... See more
Company replied
The courier hid the delivery behind a bush in my garden but did not tell me. The package was found by chance 8 may have been there for a while. So the delivery was atrocious, other than that I have no... See more
Company replied
The blinds are of a very inferior finish and quality, the rollers are a very thin walled alloy which over the span of 2.2m bends very easily. The material is quite course finish, and the end roller m... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Place to go for quality, good price glass sheets
I purchased a piece of glass for a table top. The quality and price was very good. It arrived without a scratch. Well done.
I ordered another piece for the top of drawers, again, same good quality and price. Delivered without a scratch. Will definitely buy again.
June 14, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that you are satisfied with the quality, price, and condition of both glass pieces upon delivery. We truly appreciate your trust in vidaXL and look forward to serving you again.
Kind regards,
JC
vidaXL
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No fuss or problems
No fuss or problems. Ordered and delivered in 5 days. Straightforward assembly and fitting.
June 3, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that your order arrived promptly and that the assembly and fitting process was straightforward. We appreciate your support and satisfaction.
Kind regards,
JC
vidaXL
Table is good quality
Table is good quality, delivery was slightly delayed but not really a problem. They kept me regularly updated.
June 5, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are happy with the quality of the table and that the delivery delay did not cause significant inconvenience. We also appreciate your recognition of the regular updates provided throughout the process.
Kind regards,
JC
vidaXL
Great product on retractable…
Great product on retractable door/divider, I would have payed slightly more for example circa £20 more to have it pre-assembled as the instructions are rubbish
May 27, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are happy with the retractable door/divider. We appreciate your comments regarding the assembly instructions and understand your concerns. For further assistance or to share additional feedback, please contact us at feedback@vidaxl.uk.
Kind regards,
JC
vidaXL
Excellent replacement kitchen unit…
Excellent replacement kitchen unit handles in difficult to find size at a very good price - I was looking for ages. The quality seems good and they look terrific.
June 2, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind review. We are delighted to hear that you found the kitchen unit handles you were looking for and that you are pleased with their quality, appearance, and value.
Kind regards,
Elyn
vidaXL
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Product never arrived, customer service hopeless
I ordered a product. I received payment details and made a payment to the relevant account. The product never arrived. I asked where the product was, and was told they hadn't received payment. I sent proof of payment. It all went quiet. I asked where the product was and was was told they hadn't received payment. This continued to go around in circles for 3 months until I demanded a refund from my bank. The people I dealt with either couldn't, wouldn't or hadn't read what had happened previously in the case, or else they wouldn't have just kept on asking the same question over and over again. Can't comment on the product as it never arrived, but the customer service in terms of reading what I wrote to them and responding appropriately, was woeful.
March 17, 2026
Unprompted review
Reply from vidaXL
Hello Owen,
Thank you for taking the time to share your experience.
We are sincerely sorry to hear about the difficulties you encountered regarding your order and payment, and we understand how frustrating this situation must have been. We also regret the inconvenience caused by the delays and communication issues you experienced throughout the process.
We appreciate the opportunity to have discussed this matter with you directly and are pleased that a resolution has now been reached. Your feedback is valuable to us and helps us identify areas where we can improve our service.
Thank you again for your patience and understanding. Should you require any assistance in the future, please do not hesitate to contact us.
Kind regards,
Tanya
vidaXL
Great product at a great price
Great product at a great price. Planters wrapped securely and delivered within 3 - 4 days of ordering. Easy to assemble, albeit fiddly (many, many tiny nuts and bolts)!!!!!
Lovely looking once put together and exactly as pictured
June 1, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that you are pleased with the product, delivery, and overall experience. It is great to know the planters met your expectations and look exactly as pictured once assembled.
Kind regards,
JC
vidaXL
Shocked an disgusted
Shocked an disgusted. Me an my wife have punched a sink from this company.when it arrived we opened it an it was a double sink that had snapped in half.we didnt even removed it from the box an contact the company.its clearly poorly made and not impressed at all with it.there response was a 15pound refund.! On a sink that carnt be used let alone installed. An if I was to want refund I would have to pay for return. I dont see why I should pay to return such rubbish an lose out on money because the product is faulty. I would like the company to collect there sink an refund me my money. I am now with out a sink.Please dont buy from this company.
June 3, 2026
Unprompted review
Reply from vidaXL
Hello Kenny,
Thank you for taking the time to share your feedback.
We sincerely apologize that your sink arrived damaged and understand how disappointing and inconvenient this must have been, especially given the impact it had on your plans.
After reviewing your case with you directly, we are pleased that we were able to reach a resolution. We appreciate your cooperation throughout the process and thank you for giving us the opportunity to address your concerns.
Your feedback has been shared internally, as experiences such as yours help us identify areas where improvements can be made to both our products and customer experience.
Thank you again for bringing this matter to our attention.
Kind regards,
Tanya
vidaXL Webcare Team
AVOID - ZERO STARS
I have never experienced customer service quite like this. I would give zero stars.
I ordered a pair of bedside cabinets from vidaXL for £106. When I came to assemble them, I discovered that one unit was missing an essential component and could not be built. The product was therefore unusable.
After reporting the issue, vidaXL initially offered a replacement. They then informed me that the item was out of stock and put the following in writing:
"In this case, a full refund is the only option available."
I accepted.
That should have been the end of the matter.
Instead, what followed was weeks of frustration, contradictory information, ignored messages, and what appeared to be a complete inability of customer service agents to read the case notes already in front of them.
Despite already agreeing a full refund, I was repeatedly asked to start from the beginning. Different agents asked whether the problem was "damage" or "missing parts". I was asked to identify missing parts after the refund had already been agreed. I was asked for photographs that had already been provided. Agents frequently ignored direct questions, stopped responding mid-conversation, or simply repeated scripted responses that bore no relation to what had been said.
One particularly absurd exchange involved me repeatedly asking whether the company wanted the goods returned. I asked the same question over and over again. Nobody would answer it. Instead, I received the same copy-and-paste responses about company policy and partial refunds.
The final position was even more remarkable. After previously stating that a full refund was the only option available, vidaXL later claimed that this was incorrect and attempted to reduce the offer to just £15.
To summarise:
- Product arrived with an essential part missing.
- Product could not be assembled.
- Full refund offered in writing.
- Refund accepted.
- Refund never processed.
- Endless chasing required.
- Contradictory responses from multiple agents.
- Agents repeatedly terminated chats for no reason.
- Offer reduced to £9 or £15 voucher.
-Final Offer was £15 refund.
- I have been forced to arrange a charge back
The missing part was annoying. The customer service was far worse.
I have retained the emails and chat transcripts and would strongly advise you do not purchase from VidaXL.
This has been one of the most frustrating retail experiences I have ever had.
April 1, 2026
Unprompted review
Reply from vidaXL
Hello Siobhan,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and appreciate the detailed account you have provided.
Following your review, we contacted you directly by email on two separate occasions in an effort to discuss your concerns and provide further assistance. However, we have not yet received a response.
As we have been unable to make further progress without your input, we will now proceed with closing the case. That said, if you still require assistance or would like us to review the matter further, please feel free to contact us directly at feedback@vidaxl.co.uk, and our team will be happy to assist.
Thank you again for your feedback.
Kind regards,
Tanya
vidaXL Webcare Team
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Not good
Not good. Ordered bamboo blinds which were not cheap. Poor quality and started to fall apart days after fitting. Customer service is a chat box. Requested return / refund. Response promised within 24hrs. Still waiting
June 6, 2026
Unprompted review
Reply from vidaXL
Hello Terry,
Thank you for sharing your feedback.
We appreciate you taking the time to provide additional information regarding your concerns and for giving us the opportunity to review the matter further.
Following our investigation and direct communication with you, we were able to discuss your concerns in detail and work toward an appropriate resolution. We sincerely apologize for the disappointment caused by the condition of the product and for the delays you experienced while seeking assistance.
Thank you for your patience and cooperation throughout the process. We appreciate the opportunity to address your concerns directly.
Kind regards,
Tanya
vidaXL Webcare Team
Wish I had read reviews on TrustPilot…
Wish I had read reviews on TrustPilot before placing an order. My order was cancelled by vidaXL the next day with no explanation even though the items were still listed as available. The ChatBot was useless (no surprise there) and when I asked to be connected to their team the site suddenly experienced technical difficulties. Will not be using again.
June 8, 2026
Unprompted review
Reply from vidaXL
Hi Justine,
Thank you for taking the time to discuss this matter with me.
I appreciate your honesty and completely understand why the cancellation of your order, particularly while the item still appeared available online, affected your confidence in ordering with us. While I was glad to confirm that your refund was received successfully, I am sorry that your first experience did not meet the expectations you had when placing your order.
I also want to thank you for your kind comments regarding our follow-up communication. Your feedback regarding stock availability and the ordering experience has been shared internally, as it helps us identify areas where we need to improve.
While I understand your hesitation, I appreciate the opportunity to address your concerns and provide clarification regarding what happened. Should you ever decide to shop with us again, I would be happy to assist if you need any support.
Kind regards,
Tanya
vidaXL Webcare Team
Horrible customer service and products
I had a terrible experience with VIDAXL. I bought a parasol from them, and the quality was extremely poor bad materials, and it arrived without any instruction manual. I tried assembling it, but it was extremely unstable and unsafe. I have a toddler at home, and now I can’t let him go near it because it’s so unsafe I had to put extra weight all around it just so it wouldn't fall. I followed all of their instructions, uploaded clear pictures of the damages, and highlighted the poor quality materials, but customer service took days to respond. I asked for a return or refund, and they kept saying it would be escalated. In the end, they offered me just €30 for a parasol that cost €150, and then they stopped responding. My emails have gone unanswered, and now I’m past the 14-day mark, so I’m sure they will just deny any refund. This was a completely awful experience, and I strongly recommend everyone buy from somewhere else.
June 1, 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to share your experience with us. I understand that you are not satisfied, and I have contacted you personally to address your situation and work with you to find a solution.
I would also like to kindly inform you that your review has currently been posted on a different Trustpilot domain from the one where you placed your order. To ensure your feedback is clearly visible to other customers and reaches the right team, I would ask you to please repost your review via the correct link:
https://nl.trustpilot.com/
Thank you again for your feedback, and I hope we can resolve this satisfactorily soon.
Kind regards,
Luana
vidaXL
Nice products, poor customer service
Orders frequently arrive much later than the 2-4 working days that it states on the website. They're not the most helpful and they will ignore you so you do need to chase them to resolve any issues. Tracking information is hit and miss, late deliveries. Especially when they send orders with GLS and Parcelforce. Yodel seems to be the more reliable courier they use. No complaints about the products themselves. All the furniture is very straightforward and easy to assemble. Nice quality. Just a real shame sometimes about the poor customer service and late deliveries.
June 8, 2026
Unprompted review
Reply from vidaXL
Hello Vikki,
Thank you for your feedback.
We are pleased to hear that you are satisfied with the quality of our products and found them easy to assemble. We are sorry to learn of your concerns regarding delivery times, tracking updates, and customer service.
Following your review, we requested further information to investigate these concerns but unfortunately did not receive a response. Should you still require assistance, please feel free to contact us directly at feedback@vidaxl.co.uk and we will be happy to help.
Kind regards,
Tanya
vidaXL
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We bought an onlive green sideboard…
We bought an onlive green sideboard from Vida XL and I will say it was not worth the 2 days it took us to assemble. The combination of confusing images with no written instructions with incredibly flimsy and slippery metal pieces nearly sent us mad setting up. I really wouldn’t recommend these products to anyone. Don’t waste your time !
June 5, 2026
Unprompted review
Reply from vidaXL
Hello Alice,
Thank you again for taking the time to share your feedback.
Following our previous response, we contacted you via email on two occasions in the hope of learning more about your experience and seeing whether there was anything further we could do to assist. Unfortunately, we have not received a response.
We understand that the assembly process did not meet your expectations, and we are sorry for the frustration this caused. As we have not heard back from you, we hope that you were ultimately able to complete the assembly successfully.
Should you still require any assistance, please feel free to reply to our previous email or email us directly at feedback@vidaxlservices.com and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Good item door damaged but contacted…
Good item door damaged but contacted them and sending replacement ..so cant ask better than that..good price aswell.
June 5, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are happy with the item and that the replacement process met your expectations. We also appreciate your kind comments about the price and service.
Kind regards,
JC
vidaXL
Flat pack solid medium oak bookcase.
The bookcase I ordered arrived in flat pack format with a comprehensive instruction booklet, assembling the bookcase was straight forward good matching joints, frame and shelves solid medium oak, the back of the bookcase was medium oak effect, overall I'm very pleased with the unit.
May 23, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed and positive feedback. We are delighted to hear that you found the assembly straightforward and that you are pleased with the quality, finish, and overall design of the bookcase. Your satisfaction is greatly appreciated.
Kind regards,
JC
vidaXL
Great company
The delivery times were excellent and the quality of the 2 cabinets fantastic. Also the company keeps you informed as to where your order is up to.
June 1, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you were pleased with the delivery times, the quality of the cabinets, and the order updates throughout the process. Your satisfaction means a great deal to us.
Kind regards,
JC
vidaXL
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Terrible Aftercare
I ordered two Grey table tops,the price was good,shipping cost above average but when they arrived only one was the correct colour.
They dont work Weekends but i sent a message and photo proof but no reply
I finally rang and was asked to send proof which i did sent images showing one a totally different colour
I was told they would contact me with what to do within two days
Still haven't been in touch even though i have sent more emails
They just are not interested and i have an item that i have paid for that is useless
Do not recommend them at all
May 22, 2026
Unprompted review
Reply from vidaXL
Hello Denise,
Thank you again for sharing your feedback.
Following our previous response, we reached out to you via email on two occasions to check whether any further assistance was required. Unfortunately, we have not received a response.
As we have not heard back from you, we hope that the replacement arranged for your order has been received and that everything is now in order. Should you still require any assistance, please feel free to reply to our previous email and we will be happy to help.
Thank you for your time, and we wish you all the best.
Kind regards,
Tanya
vidaXL Webcare Team
Despite having issues with late…
Despite having issues with late delivery and the 2 parcels being delivered separately everything went well in the end. I am very pleased and happy with my tv cabinet with lights and i apologies for the bad review left before and trust issues!
May 22, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback and for sharing your experience. We appreciate your understanding regarding the delivery issues and are delighted to hear that everything was resolved to your satisfaction. It is wonderful to know that you are happy with your TV cabinet with lights.
Kind regards,
JC
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with your experience and appreciate your recommendation. Your support means a lot to us.
Kind regards,
JC
vidaXL
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