The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up. However, the table wasn't as "chunky" as it lo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the item as a gift for our Rugby Club Manager. On erecting it on Sat we discovered we are 2 poles mssing and had to borrow 2 gazebos. Bit disappointing. Our Manager will be in touch regarding... See more
Company replied
The product is great , easy to assemble and solid and good quality. However the actual picture is a bit misleading as it shows a pair of trousers hanging in the unit which is why I brought it ,to han... See more
Company replied
The unit with drawers was not high quality. More effort seems to have been put into making something that will fit into a small box for long distance transportation than into making a good product tha... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
3.0
Average
9K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely diabolical service
Absolutely diabolical service, my parcel was left on doorstep and I never received it, instead of putting it in porch, the company have now blocked my emails, they answered a few now have blocked me, do not buy from this company they do not deal with issues, total scammers, still trying to get response
March 24, 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to share your feedback.
We’re sorry again to hear about your concerns regarding the delivery and the experience you had with communication. We understand how frustrating this situation must have been.
We have reached out to you directly to assist further and review the matter in detail; however, we have not yet received a response.
If you would still like support, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
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quick and easy ordering and delivery…
quick and easy ordering and delivery and very simple to put together.
April 15, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We’re pleased to hear that you found the ordering and delivery process quick and easy, and that the assembly was simple.
Kind regards,
JC
VidaXL
Reply from vidaXL
Hello Debbie,
Thank you for taking the time to share your feedback.
We’re sorry again to hear that the TV unit arrived with scratches and did not meet your expectations in terms of quality. We understand how disappointing this must have been.
We have reached out to you directly to assist further; however, we have not yet received a response.
If you would still like support, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are pleased to hear that you are satisfied with the quality of the handles and the prompt delivery.
Kind regards,
Elyn
VidaXL
Excellent seller
Excellent seller! Item exactly as described, fast shipping, and great communication. Highly recommended.
April 1, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback! We are very pleased to hear that you are satisfied with the item, the fast shipping, and the communication. We truly appreciate your recommendation.
Kind regards,
Elyn
VidaXL
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Two different orders, both arrived damaged
This is the second time I have ordered something from VidaXL and the second time I've received something that hasnt been properly packaged. Both times I've ended up recieving damaged products. It's a real shame because they have such a nice range of products and I bought this most recent product as a tester to then buy several of them for my garden. I wont be ordering from them again.
Second time round I ordered one of their round metal galvanised planters. This particular unit was delivered with the metal pieces just stacked on top of each other. No protection to prevent them rubbing and scratching in transit. So they have all arrived heavily scratched.
Also, the nuts and bolts supplied are so small that the head of the bolt slips slightly through the hole that's meant to secure the panels together. I would expect them to supply the correct size nuts and bolts at least or send washers to stop the bolts from slipping. The holes you put the bolts through are uneven in size. The bolts slip when you fully tighten them in place.
Basically means that over time, as the soil settles and the heat and moisture or being in the garden take effect, the bolts will likely work themselves loose and the whole thing will fall apart.
April 18, 2026
Unprompted review
Reply from vidaXL
Hello Luke,
Thank you for taking the time to share your updated feedback.
We’re very sorry again to hear that you experienced issues with the packaging and condition of the items on both occasions, as well as your concerns regarding the fittings and overall assembly. We completely understand how frustrating this must be, especially after expecting a better experience.
We also appreciate your comments regarding the product design and packaging, as feedback like this is important for us to review and improve where possible.
We understand that this has been a disappointing experience for you. I'm glad the right department have already assisted you and hope you this will come to a resolution.
If you would still like any further assistance, please don’t hesitate to contact us at feedback@vidaxl.co.uk — we’ll be happy to help.
Kind regards,
Tanya - vidaXL
The product was excellent quality and…
The product was excellent quality and was delivered in good time and in good condition
April 10, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are pleased to hear that you are satisfied with the excellent quality of the product and that it was delivered in good time and in good condition.
Kind regards,
Elyn
VidaXL
Bought venitian blinds for my…
Bought venitian blinds for my summerhouse amazing company cheap price great quality will use again
March 20, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with the venetian blinds, the pricing, quality, and overall experience. It is great to know you would use our services again.
Kind regards,
Elyn
VidaXL
Awful product
Awful product. Do not buy
Nothing labelled
Parts that were meant to go together didn't fit.
Instructions not simple
Ended up throwing it away and buying shelving unit from ikea- put together nice and simply and looked better
Waste of money
April 6, 2026
Unprompted review
Reply from vidaXL
Dear Sarah,
Thank you for sharing your feedback.
We’re very sorry to hear about your experience, particularly with the assembly, unclear instructions, and parts not fitting as expected. We understand how frustrating this must have been, especially when the product did not meet your expectations and resulted in inconvenience.
Please rest assured that we have reached out to you directly via email so we can look into this further and assist you in the best possible way.
We appreciate your time and the opportunity to make this right.
Kind regards,
Tanya
vidaXL
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Illegal return process
Illegal return process, refund blocked for weeks. They delayed my return for 5 days asking for justification — which EU law does not require. When the package was picked up, they made no refund and admitted internally processing it incorrectly. Phone support is completely inaccessible. Formal complaints filed with ANPC and ECC Romania. Avoid.
March 22, 2026
Unprompted review
Reply from vidaXL
Hello Alexandru,
Thank you for your review and for sharing your experience.
We’re sorry for the issues you mentioned and for the inconvenience encountered along the way.
We have already contacted you privately to review the case and are awaiting your response so we can proceed.
Andreea
vidaXL
Purchased some flower beds and they…
Purchased some flower beds and they were rubbish and not fit for purpose,tried to contact vidalxl and had no joy,so now stuck with nasty looking flower beds that need bining.
April 2, 2026
Unprompted review
Reply from vidaXL
Hello Steve,
Thank you for taking the time to share your feedback.
We’re sorry again to hear about your experience with the flower beds and the difficulty you faced when trying to reach us. We understand how frustrating this must have been.
We have since been in contact with you directly and are pleased that we were able to work together and reach a satisfactory resolution.
If you need anything further in the future, please don’t hesitate to contact us at feedback@vidaxl.co.uk
— we’ll be happy to help.
Kind regards,
Tanya - vidaXL
Garden Raised Bed Galvanised Steel
They were extremely quick, the product was excelent.
April 10, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are very pleased to hear that the delivery was extremely quick and that you are satisfied with the product.
Kind regards,
Elyn
VidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are happy to hear that you are satisfied with the product and that the assembly was easy.
Kind regards,
Elyn
VidaXL
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Delivered later than specified
Delivered later than specified. Poor quality and workmanship. Not as expected. Edge strips on particle/chipboard visible with dried glue all around.
March 25, 2026
Unprompted review
Reply from vidaXL
Hello Qas,
Thank you for taking the time to share your feedback.
We’re sorry again to hear that the delivery delay and product finish did not fully meet your expectations. We understand how disappointing this can be, especially when the product arrives differently than expected.
We have reached out to you directly to look into this further, and we’re pleased that this matter has now been resolved.
If you need anything else in the future, you can always contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
The item were good value for money and…
The item were good value for money and good quality. But the delivery took so long to arrive.
March 24, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you found the item to be good value for money and of good quality. We also appreciate your comment regarding the delivery time and take it into consideration. If you wish, you can contact us at feedback@vidaxl.uk.
Kind regards,
JC
VidaXL
Kept falling down due to expecting…
Kept falling down due to expecting double sided tape to hold blinds up,unless you're going to improvise and find a solution to hold them up yourself,forget about it
April 6, 2026
Unprompted review
Reply from vidaXL
Hello Dee,
Thank you for taking the time to share your review.
We’re sorry to hear that the blinds did not stay in place as expected and that relying on double‑sided tape caused frustration. We understand how disappointing this can be, especially when extra adjustments are needed.
We’ve contacted you directly to discuss this further and are currently awaiting your reply.
Andreea
vidaXL
Big boost
A real boost to the look of my aquarium and the room as a whole.It also provides a tidier spce..
April 16, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are pleased to hear that the product has enhanced the look of your aquarium and the room, and that it helps create a tidier space.
Kind regards,
JC
VidaXL
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Quick delivery and great products
April 2, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are glad to hear that you were satisfied with the quick delivery and the quality of the products.
Kind regards,
JC
VidaXL
Assembly was tricky
The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up.
However, the table wasn't as "chunky" as it looked in the pictures. I resorted to wood glue to prevent the parts separating.
I'm using it for a 3d printer and it was important that it was stable enough to prevent the printer wobbling during printing. Time will tell on that.
April 16, 2026
Unprompted review
Reply from vidaXL
Hello Brian,
Thank you for taking the time to share your review.
We’re sorry to hear that the assembly was more challenging than expected and that the table did not feel as solid as it appeared in the photos. We appreciate your detailed feedback, as it helps us better understand how our products are experienced in real use.
We’ve reached out to you directly to discuss this further and are currently awaiting your reply.
Andreea
vidaXL
This company is a massive fraud !!!
This company is a massive fraud !!!!
DO NOT USE VIDAXL. They took £400 pounds from us for lockers and then pretended we never paid , even though we sent bank statements! Because they are based overseas there is no phone number that they answer , and they ignore emails . Should be shut down !
April 16, 2026
Unprompted review
Reply from vidaXL
Dear Christopher,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take concerns like this very seriously and would like the opportunity to look into this properly for you. However, we’re currently unable to locate any order linked to the email address provided in your review.
To help us investigate this further and support you as quickly as possible, could you please contact us directly with your correct order number and/or the email address used when placing the order?
Once we have these details, we will be able to review your case and assist you accordingly.
Kind regards,
Tanya
vidaXL
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