The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up. However, the table wasn't as "chunky" as it lo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I bought the item as a gift for our Rugby Club Manager. On erecting it on Sat we discovered we are 2 poles mssing and had to borrow 2 gazebos. Bit disappointing. Our Manager will be in touch regarding... See more
Company replied
The product is great , easy to assemble and solid and good quality. However the actual picture is a bit misleading as it shows a pair of trousers hanging in the unit which is why I brought it ,to han... See more
Company replied
The unit with drawers was not high quality. More effort seems to have been put into making something that will fit into a small box for long distance transportation than into making a good product tha... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
3.0
Average
9K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please do not waste your time and money
Very poor quality products. My particular product also had missing parts but regardless of whether the selling agent had the parts in stock, I wouldn’t have been able to be assemble it anyway due to the appalling quality and useless instructions. I’m aware of other consumers experiencing the same disappointment.
The response from the company below is correct as I never ordered directly through VidaXL but through Berkfield Homes. Please see my review on Berkfield home on that aspect of my full experience or ordering the product.
March 31, 2026
Unprompted review
Reply from vidaXL
Dear Kerrie-Lee,
Thank you for your feedback.
We’re sorry to hear about your experience.
We’ve been unable to locate an order or customer account linked to the details provided in your review. We have also previously reached out to request further information to help us look into this properly.
If you are happy to share your order number or the email address used when placing the order, we will gladly investigate this further and support you accordingly.
Kind regards,
Tanya
vidaXL
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Nightmare to communicate with
Nightmare to communicate with. Ten emails later and still waiting for a part that was apparently sent five days ago so customer service is poor.
The blind itself does the job nicely, provide different sizes which was ideal for my window. Fabric is thin but does black out.
March 31, 2026
Unprompted review
Reply from vidaXL
Hello Susan,
Thank you for your feedback. After checking, we noticed that a solution has already been offered for your case. If you need any further assistance, please contact the Customer Service team via Robert Dyas message system — this ensures we can securely access your order details and provide a quick resolution.
Please send us a message through your Robert Dyas account (go to “Your Orders” → “Contact Seller”), and we’ll respond to you personally there.
We look forward to sorting this out for you.
Kind regards,
Tanya, vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with your choice, the pricing, and the delivery experience.
Kind regards,
JC
VidaXL
More flimsy than I thought would be
More flimsy than I thought would be , and bowed when added soil but looks ok
March 14, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We’re sorry to hear that the product did not fully meet your expectations in terms of sturdiness, although we appreciate your note that it still looks good. We value your comments and are here to help—please feel free to contact us at feedback@vidaxl.uk.
Kind regards,
JC
VidaXL
Not impressed with this piece of furniture
Not impressed with this piece of furniture.What should have been an easy project turned into a nightmare, the cam nuts and screws didnt screw together to hold tight and the wooden dowels would disappear when inserted into pre drilled holes.
March 8, 2026
Unprompted review
Reply from vidaXL
Hello Tina,
Thank you for taking the time to share your feedback.
We’re sorry again to hear about the difficulties you experienced with the assembly. We appreciate you giving us the opportunity to look into this and to assist you further.
We’re pleased that we were able to find a satisfactory solution together and bring this matter to a close.
If you need anything in the future, we’re always here to help.
Kind regards,
Tanya - vidaXL
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Excellent product and smooth delivery
Excellent product and smooth delivery, matches the pictures on the website. Not happy with the instructions as not very clear in few steps which side to assemble. Had to disassemble 3 times overall. Took little longer, but end product was great.
March 13, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed feedback. We’re glad to hear that you are pleased with the product and the smooth delivery, and that it matches the pictures on our website. At the same time, we’re sorry to learn that the assembly instructions were not always clear and caused inconvenience. We truly appreciate your comments and your patience. Please feel free to contact us at feedback@vidaxl.uk so we can assist you further.
Kind regards,
JC
VidaXL
Cupboard handle bargain!
Just picked up new cupboard handles for my kitchen at a fraction of the price I had been seeing elsewhere. They are not fitted yet granted, but look to be of great quality and at an excellent price!
March 28, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We’re delighted to hear that you are happy with the price and that the cupboard handles meet your expectations in terms of quality and appearance.
Kind regards,
JC
VidaXL
Table
Great product really well made and sturdy,great price compared to others similar on the market
March 14, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review! We’re very pleased to hear that you find the table well made and sturdy, and that you are satisfied with the price compared to similar products.
Kind regards,
JC
VidaXL
Flimsy and rubbish
March 26, 2026
Unprompted review
Reply from vidaXL
Dear Tobias,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, and we completely understand your frustration.
We are currently unable to locate your order based on the information provided in your review. To help us look into this properly and assist you further, we kindly ask you to share a bit more detail with us via Trustpilot.
Once we have your order details, we’ll be more than happy to review the situation.
We truly appreciate you bringing this to our attention and hope to have the opportunity to assist you further.
EDIT: We did not receive a reply, so we kindly ask that you reach out directly at feedback@vidaXL.co.uk for solutions.
Kind regards,
Tanya
vidaXL
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Garden products at good prices
I was happy with the garden products I bought, good prices and quality. Delivery was a little later than they hoped, but communication and updates were good, and products arrived in perfect condition. Overall positive experience and would buy from here again.
March 26, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the quality and pricing of the garden products, and that they arrived in perfect condition. We also appreciate your understanding regarding the slight delay in delivery and are glad that the communication met your expectations.
Kind regards,
JC
VidaXL
Well organised service and delivery
Well organised service and delivery. Instructions on assembly perfectly fine and easy to assemble (unless you are a numpty). Product very good and once assembled very good and stable.All parts were enclosed with spares for each. All in all very good product a d fit for purpose.
March 19, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are delighted to hear that you are satisfied with the service, delivery, and the quality of the product. It is great to know that the assembly instructions were clear and that the product meets your expectations.
Kind regards,
JC
VidaXL
Lovely and personable
Honestly, one of the most easy and best customer service experiences - I had to return a product and they were so helpful I am very impressed. I truly appreciate the communication - in this day and age of A.I generic responses and companies that really don’t care once they have your money, this company and the employees dealing with me really stood out. Thank you!
March 26, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind words and positive feedback. We are truly pleased to hear that you had such a good experience with our customer service and that the return process was handled to your satisfaction. Your appreciation means a lot to us.
Kind regards,
JC
VidaXL
Low small double bed frame
Low small double bed frame. Good quality. Excellent price. Very acceptable delivery time. Sturdy and comfortable. The instructions for its construction were awful. Small print and not very clear on how to put it all together. Took a long time with a fair bit of guesswork. Looks really good now it’s done!
5 stars for the bed. Overall 4 stars due to the poor instructions
March 4, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed feedback. We’re pleased to hear that you are happy with the quality, comfort, and value of the bed, as well as the delivery time. We also appreciate your comments regarding the assembly instructions and understand that they could have been clearer. Should you wish to share more details or need assistance, please feel free to contact us at feedback@vidaxl.uk
Kind regards,
JC
VidaXL
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Chicken Coop / Cage. Buy zip ties!!
We bought the 2x4 Chicken Cage and were a bit nervous as reviews on here were mixed
Our order arrived after 4 days, via yodel. All parts and instructions included. A little tricky to understand at first as it combines 2 sets to make a larger enclosure. Take the time to check your parts, then throw the wire thread in the bin, go to the shop and buy 500 zip ties. We were prepared, thanks to reading reviews here, that the pictures are misleading. The coop is not pre wired, you have to add the wire yourself. This is the only really tricky part, it took us two days to finish it to a good standard! The roof is a bit shonkey, the eyelets don't quite match up when joining the two covers, but it's good enough. Buying additional wire next to add a skirt around the perimeter with slabs on to keep foxes out.
But yes, it was all there. Instructions were there, it's just a bit of a life experience to wire!
March 18, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your detailed experience. We appreciate your feedback regarding the assembly process and instructions, as well as your observations about the materials provided. We understand that certain aspects were challenging and value your constructive comments. At the same time, we are pleased to hear that all parts were included and that the overall result met your expectations. Should you wish to share more details or need assistance, please feel free to contact us at feedback@vidaxl.uk
Kind regards,
JC
VidaXL
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback! We are delighted to hear that your order was delivered on time and that you are happy with the product.
Kind regards,
Elyn
VidaXL
The shed is made of very flimsy…
The shed is made of very flimsy material, the instructions are almost impossible to follow. A couple of pieces are missing, After phone contact from the supplier the missing pieces have been received and installed.
March 20, 2026
Unprompted review
Reply from vidaXL
Dear Tony,
Thank you for taking the time to share your feedback.
We’re very sorry again for the initial issues you experienced with your shed, particularly regarding the missing parts, material concerns, and the difficulties during assembly. We completely understand how frustrating this must have been.
We’re pleased that we were able to connect with you and support you through this case. We truly appreciate your patience and cooperation throughout the process.
Kind regards,
Tanya
vidaXL
XXL BLACK BATHROOM CABINET FROM VIDA XL
I purchased a black bathroom cabinet, when I opened package a part was missing. Called the customer care no, who advised me to email the part that was missing. I then received an email stating they do not have that part in stock and would I accept a partial refund or a £20 coupon !!!. Then you realise they are based in PHILIPPINES!. ITS A SCAM. they do not refund you what you paid, u have to return item at your cost (if they consider return). Thank God for paypal.
I would not advise anyone else to purchase from this company for these reasons.
Return/refund policy not british standard.
March 23, 2026
Unprompted review
Reply from vidaXL
Dear Angela,
We are very sorry to hear about the issues you experienced with your XXL Black Bathroom Cabinet and completely understand the frustration caused by the missing parts.
While the resolution was ultimately handled through PayPal, we are pleased that the matter has now been resolved. We respect your decision regarding further engagement, but please know that we remain available should you require assistance with any future orders. You can always reach us at feedback@vidaxl.co.uk.
Thank you for sharing your feedback.
Kind regards,
Tanya
vidaXL
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Very disappointing
Very disappointing – poor quality and misleading assembly expectations
I’m really not impressed with this product at all.
The pre-drilled holes were not fit for purpose – they weren’t large enough for the inserts, so I had to drill every single one myself just to get it assembled. That completely defeats the point of buying something that’s supposed to be ready to put together.
On top of that, several of the inserts arrived broken, which only added to the frustration and time spent trying to make it work.
Assembly was far from straightforward – this is absolutely a two-person job, despite not being clearly communicated. Every single piece is separate, and you are essentially building the entire structure from scratch.
The product is advertised in a way that suggests a much easier setup, but the reality is very different. Between the poor pre-drilling, damaged components, and the level of effort required, this was a really disappointing experience.
Would not recommend.
March 21, 2026
Unprompted review
Reply from vidaXL
Dear Carolann,
Thank you for taking the time to share your experience with us.
We’re pleased we were able to speak with you directly and that you were able to assemble one of the two items successfully.
We appreciate your time and patience while we reviewed your concerns, and we’re glad we could reach an agreement together.
Kind regards,
Tanya – vidaXL
Intex vidaXL Canopy Bed Frame without Mattress Black Metal 120x200 cm
Intex
vidaXL Canopy Bed Frame without Mattress Black Metal 120x200 cm
Absolute rubbish, this bed frame came in loads of bits. My daughter spent all day building it and it wobbles and creeks like a roller coaster at Thopre Park!!!!
These should not be sold there is no one who could get a good nights sleep on this rubbish!
March 21, 2026
Unprompted review
Reply from vidaXL
Dear Florence,
Thank you for taking the time to share your feedback.
We’re very sorry again for the initial issues you experienced with the canopy bed frame, particularly the stability concerns and assembly difficulties. We completely understand how frustrating this must have been.
We’re pleased that we were able to work with you on this and reach a positive resolution together. We truly appreciate your patience and the opportunity to put things right.
Kind regards,
Tanya
vidaXL
volcanic rock black dont bother
ordered volcanic rocks for aquarium not delivered on stated date chased told to refuse order when it did arrive i work !!! they would not cancel order when it did arrive it was 60 percent black the rest iwould say not volcanic rock a miss mash of rocks customer service awful no help at all i would say if ordering for a tank avoid if you need to keep track on nitrate ph level if putting more fish in tank i tried to make sure i had time i was let down badly over delivery and the rock quality and it was not the kg i ordered i weighed it think they topped it up with different rocks as not volcanic or the colour since this review i have been backwards and forwards with the company i lost alot of fish the company just kept giving me info that i knew over nitrate and nitrite telling me volcanic rock would not cause this i know that my issue was it was not volcanic rock, i was given a £40 voucher that has now disappeared!! and after their last email stating no compo for all the fish i lost they have blocked me to be able to reply PLEASE DO NOT USE THIS COMPANY FOR VOLCANIC ROCKS
March 20, 2026
Unprompted review
Reply from vidaXL
Dear Mrs. L P Smith,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand your disappointment regarding the delivery and the product.
We would like to confirm that your case has already been carefully reviewed by our team and handled in line with our previous correspondence. At this stage, the matter has been fully assessed and is now considered closed.
We do appreciate you taking the time to raise your concerns, as all feedback helps us to continuously improve our service and product quality.
Kind regards,
Tanya
vidaXL
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