Easy ordering and relatively easy assembly. The instructions could be better. Overall, some parts were explained in too much detail, while other parts didn't provide enough detail.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
Company replied
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
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Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.4
Average
913 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy communication
Easy communication, good prices,wide range of products
January 22, 2024
Unprompted review
Reply from vidaXL
Dear Marina Radolović Raljević,
Thank you for your order.
We are glad to learn everything went smoothly.
We're delighted to hear that you had such a positive experience with our company and that our products exceeded your expectations.
We look forward to welcoming you back to vidaXL in the near future.
Yours sincerely,
Gaivon - vidaXL Team
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Very good company
December 21, 2023
Unprompted review
Reply from vidaXL
Dear Drazenka Ladisic,
We’re so grateful that you took the time to share your feedback with us.
We appreciate your compliment and are delighted to hear about your satisfaction with our service and product.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
wyche - vidaXL
Great shopping
Order arrived as announced, on time.
Shopping was simple and easy, and item arrived as described. Very good quality and looks exactly as on pictures.
December 14, 2023
Unprompted review
Reply from vidaXL
Dear arijana krizel,
We’re so grateful that you took the time to share your feedback with us.
We appreciate your compliment and are delighted to hear about your satisfaction with our service and product.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
wyche - vidaXL
Vida XL Christmas Tree
Quite satisified with purchase of two christmas trees with built in lights, both of the products are very good
December 13, 2023
Unprompted review
Reply from vidaXL
Dear Mr. Ivan Curcic
Thank you for the kind comment.
We're delighted to hear that you had such a positive experience with our company and that our Christmas trees exceeded your expectations.
We look forward to welcoming you back to vidaXL in the near future.
Best wishes,
Gaivon
Excellent item selection and excellent…
Excellent item selection and excellent service! Highly recomended!
November 15, 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Deisy
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I received my package
I received my package, a cupboard, with 2 pieces missing so it couldnt have been assembled. I wrote an email to complain about 3 weeks ago. No respond. Package number: 0385000092559
December 2, 2023
Unprompted review
Reply from vidaXL
Poštovana Ivana,
Hvala Vam za recenziju i žao nam je zbog čekanja.
Poslala sam Vam mail, te Vas molim provjerite svoju e-poštu, kao i mapu neželjene pošte.
Zahvaljujem, uz lijepi pozdrav,
Mirela/vidaXL
Quick answer to mail
Quick answer to mail, quick delivery,good product.
November 24, 2023
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We're happy to hear your package was delivered in time and you like our product.
Looking forward to seeing you next time.
Wish you have a very pleasant day.
Kind regards,
Deisy
kind delivery guy!
November 22, 2023
Unprompted review
Reply from vidaXL
Dragi kupče,
Hvala što ste odvojili vrijeme da ostavite povratnu informaciju o svom iskustvu!
Cijenimo vaš kompliment i drago nam je čuti kako ste zadovoljni našim uslugama.
Želimo vam ugodan dan!
Lijepi pozdrav,
Jeana- tim vidaXL
Vida 5 stars
The product was just as pictured, really fast shipping.
October 21, 2023
Unprompted review
Reply from vidaXL
Dear Tomislav Hrga
Thank you for taking the time to leave feedback about your experience!
We really appreciate your feedback and are glad that you’ve enjoyed your vidaXL experience.
We hope to see you again in the near future.
Regards,
koumi- vidaXL Team
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Great communication
Great communication, delivered on time as promised.
October 1, 2023
Unprompted review
Reply from vidaXL
Dear Tomislav Radenčić
Thank you for taking the time to leave feedback about your experience!
We are pleased to hear that you had such a positive experience with our company and that we exceeded your expectations.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
koumi- vidaXL Team
Products are good, customer service getting better
I Liked most of products, i made large purchase, one of product was wrong color, i didnt manage get money return which is okay since timelime for money return was pased, but my product was under 2 year garancy which should allowed me to change it with another product of the same value. When i reach customer service for help, they were unseriouse half automatic messages without solution or any reading of my actual questions, they just keep repeating their automatic answers. Until last message they sent was like some joke, on diffrent language, even offensive.
Uptade- after my comment i finally got person who actually read my questions and try offer solution.
October 11, 2023
Unprompted review
Reply from vidaXL
Poštovana Agava,
Zahvaljujemo na recenziji.
Žao nam je ako smatrate da podrška koju ste dobili nije bila zadovoljavajuća.
Odgovorila sam na Vaš prethodni mail, te Vas molim provjerite Inbox, kao i mapu neželjene pošte.
Zahvaljujem uz lijepi pozdrav,
Mirela/vidaXL
Sturdy, comfortable chairs
Good quality, easy to assemble, comfortable to sit in especially with a cushion
October 5, 2023
Unprompted review
Reply from vidaXL
Dear Madam/Mr Tihana Bura,
Thank you for taking the time to rate our item.
We are very pleased to hear that you are satisfied with our product.
We would be pleased to welcome you as our customer again soon.
Best regards
vidaXL Service-Team
A bit shabby greenhouse but hopeful it will serve its purpose
I ordered a small greenhouse for our plants to spend the winter next to our home on a usually very sunny patio. The elements are a bit too fragile: a small kick can twist a bar. At least none of them got broken. The instructions are pretty helpful and intuitive although the assembly requires a lot of time (sorting the elements marked with letters, assembly of the bars, taking off the protective film from the panes, putting the pins etc.). I received three V bars instead of two and the cross bar N wasn’t there. No other bar was missing. However, it should not impact much the stability of the greenhouse. Globally, when assembled it looks nice although it is a bit too low for taller people like me.
September 26, 2023
Unprompted review
Reply from vidaXL
Dear Danijel,
Thank you for taking the time to rate our item.
Your comments are very important to us and we will strive to improve the quality and performance of our products.
We would be pleased to welcome you as our customer again soon.
Best regards
vidaXL
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Reply from vidaXL
Dear customer,
Thanks for sharing your review!
Your happiness is the most important to us.
Please do not hesitate to contact us if you have any further questions as we will be happy to assist you.
Wish you have a very pleasant day.
Kind regards,
Josefine
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Josefine
Good price and fast delivery
September 1, 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for taking the time to comment.
We will do everything to improve and give you the best experience.
We wish you a good day.
Best Regards,
Josefine
Little hard to assemble
Little hard to assemble, but ok, good value for money
September 5, 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for taking the time to comment.
We will do everything to improve and give you the best experience.
We wish you a good day.
Regards,
koumi
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Everything went well
Everything went well, from the order itself to the arrival of the item. The arrival date was also correct. I definitely recommend buying from vidaXL.
August 8, 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
koumi
Smooth
From finding the right product, choosing design and size, ordering, and payment all the way to receiving item and installing it - everything went extremely quick and easy. The product is much better than expected and the price is really nice. I'll always look at this shop first and would recommend to everyone.
July 30, 2023
Unprompted review
Reply from vidaXL
Dear Neven Rodić,
Thank you for shopping at vidaXL.
We are very happy that everything went well.
We look forward to seeing you next time.
Kind regards,
Claire
Reply from vidaXL
Dear customer,
Thank you for shopping at vidaXL.
We are very happy that everything went well.
We look forward to seeing you next time.
Kind regards,
Louise
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