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VidaXL Reviews 20

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TrustScore 2.5 out of 5

2.5

General Store
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  1. General Store

Written by the company

vidaXL er alþjóðlegur netverslunaraðili þar sem þú getur fundið allt sem þú þarft fyrir heimilið, garðinn, bílskúrinn og „gerðu það sjálfur“ verkefnin þín. Hugmyndafræði okkar byggir á því að bjóða upp á breitt vöruúrval sem gerir fólki kleift að „njóta lífsins fyrir minna“. Með því að nota einfaldar kostnaðarlækkandi lausnir sem hafa ekki neikvæð áhrif á gæði vörunnar, getum við gert vörurnar okkar aðgengilegar eins mörgum og mögulegt er. Öll ferli, frá vöruþróun og innkaupum, markaðssetningu og sölu, til flutninga og þjónustu við viðskiptavini, eru í okkar höndum. Með því getum við haldið fullu eftirliti með virkni, gæðum og kostnaði vara okkar.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Scammy website

They lie about their shipping service. They will quote you a couple of days for shipping before you order and when you contact them they'll admit it takes over a month.

The entire site feels cobbled together and hardly anything works such as clicking on tracking. Apple pay doesn't work either, wouldn't surprise me if Apple shut it down due to complaints.

Not worth the hassle. Stay away.

March 18, 2026
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Henry,

Thank you for taking the time to write this review and for bringing this situation to our attention.

I am very sorry to hear that your experience with our delivery process has not been satisfactory.

I would like to assure you that we are committed to finding the best possible solution to resolve the reported issue.

I would like to inform you that we have sent a message to the email address associated with your account.

We appreciate your understanding and look forward to hearing from you.

Wishing you a very nice day!

Kind regards,
Lorand
vidaXL

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Rated 5 out of 5 stars

Fast and profesional, good comunication

Very fast response from them and also fast on fixing the problem.

February 3, 2026
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Mihai,

Thank you for taking the time to write this review and for bringing this situation to our attention.

I am sorry to hear that you experienced a delay in your delivery. Please be assured that we are committed to finding the best solution to resolve the reported issue.

We have sent a message to the email address associated with your account and look forward to your response.

We appreciate your understanding and wish you a great day!

Kind regards,
Lorand
vidaXL

Rated 1 out of 5 stars

Terrible service

Terrible service, products not delivered, no sending number so can’t find the things I bought. Being on two hours on hold and when you send emails it’s in Estonian.

January 12, 2026
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Helga,

I’m very sorry to hear that your shipment has not yet arrived.

Could you please provide your order number and the email address used when placing the order? This will allow me to look into the matter and assist you further. You are also welcome to email us at feedback@vidaxl.is and mention that your inquiry is regarding a negative review, so it can be forwarded directly to my department for faster assistance.

I look forward to your reply and thank you in advance for your cooperation.

Kind regards,
Lorand
vidaXL

Rated 3 out of 5 stars

Delivery and customer service unreliable

We made our order on 12 Dec and it only arrived on 9 Jan despite the website claiming that our product would arrive in 2-3 days...they really need to edit that because at this point it's just false advertisement. We wouldn't have minded waiting if it was told to us beforehand but the two times we contacted their customer service, they only gave us the generic response with a link that did not give much details on the status of our package.

The product is decent, we got the foldable laundry hamper for 5.500 kr. Ot was easy to assemble although it doesn't look sturdy. I guess you get what you pay for. Probably wouldn't buy here again until they sort out the delivery days issue.

Update: My order number is #0354000036257

Lorand contacted me through email and explain the matter regarding shipping. I still think they need to train their customer service at being anle to properly explain how their delivery works so there wouldn't be any confusion on the customer side. Also fix the 'delivery' days to reflect when customer will actually receive the item.

To anyone who would like to purchase here, be sure to buy it one month before you need it because the 2-3 days delivery is not gonna happen.

January 9, 2026
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Suzichii,

I’m very sorry to hear that your experience with our delivery and customer service did not meet your expectations.

Could you please share your order number so I can look into this and assist you further? You are also welcome to contact us at feedback@vidaxl.is and mention that your inquiry relates to a negative review, so it can be forwarded directly to my department for faster assistance.

I look forward to hearing from you, and thank you in advance.

King regards,
Lorand
vidaxl

Update: I’m glad that we were able to find a solution to this issue together.

We really appreciate your feedback and will take it forward internally so we can improve both delivery and customer service going forward.

Have a great day!

Kind regards
Lorand
vidaXL

Rated 1 out of 5 stars

I made an order 3 weeks ago.

I made an order 3 weeks ago.
Delivery time said 2-3 days.
I have not received anything yet.

I have been in touch with the customer service and they just tell me I have to wait 19 more days. Then I can contact them again if I haven't received it.

January 1, 2026
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Gísli,

I am very sorry to hear that your order has been delayed and I sincerely apologize for the inconvenience this has caused.

Could you please be so kind as to provide your order number, so that I may look into the matter and assist you further?

You are also very welcome to contact us by email at feedback@vidaxl.is and mention that your inquiry concerns an order with a negative review. This will ensure that your case is forwarded directly to my department, allowing me to assist you as quickly as possible.

I look forward to hearing from you and thank you in advance for your cooperation.

Kind regards,
Lorand
vidaXL

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Rated 5 out of 5 stars

Before you ask me to go e a review you…

Before you ask me to go give a review you should deliver the product first

Update after customer support contacted me.
The product was delivered within the expected timeframe and the feedback that I got after my initial complains were good.
My rating changed from 1 to 5 .

December 30, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Hörður,

Thank you for taking the time to share your feedback and for bringing this matter to our attention.

I am sorry to hear that you experienced a delay with your delivery. Please rest assured that we are committed to finding the best possible solution to resolve the issue you reported.

I would like to inform you that we have already sent a message to the email address associated with your account with further details.

We appreciate your understanding and look forward to hearing from you.

Kind regards,
Lorand
vidaXL

Rated 1 out of 5 stars

Order takes much longer time than…

Order takes much longer time than promised

December 29, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Páll,

Thank you for taking the time to share your feedback and for bringing this matter to our attention.

I am sorry to hear that you experienced a delay with your delivery.
Please rest assured that we are committed to finding the best possible solution to resolve the issue you reported.

I would like to inform you that we have already sent a message to the email address associated with your account with further details.

We appreciate your understanding and look forward to hearing from you.

Kind regards,
Lorand
vidaXL

Update: I’m glad we were able to find a solution to this issue together.

We greatly appreciate your feedback and will take it forward internally so we can improve our delivery process going forward.

Have a great day!

Kind regards,
Lorand
vida XL

Rated 1 out of 5 stars

Pay for order 09.12 ,until this day…

Pay for order 09.12 ,until this day 19.12 my order not moved ,and they not send back money,they say need waiting common the page show delivery time 1-2 days not its me 10 days and nothing ,and they dont want send money back,when i need waiitng when its comming but its till not come.

December 19, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Dita,

Thank you for taking the time to write this review and for bringing the situation to our attention.

I am sorry to hear that your shipment has been delayed and that you have not yet received your refund.

I would like to assure you that we are open to offering the best possible solution to resolve the reported issue.

I would also like to inform you that we have sent a message to the email address associated with your account.

We appreciate your understanding and look forward to hearing from you.

I wish you a very nice day.

Kind regards,
Lorand
vidaxl

Rated 1 out of 5 stars

Haven't receive my order yet

Haven't receive my order yet . I ordered November 26.

November 26, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Rona,

Thank you for taking the time to write this review and for bringing this situation to our attention.

I’m truly sorry to hear that your order hasn’t arrived yet.

We have located your order and have sent an email to the address provided at the time of purchase.

I look forward to hearing from you and thank you in advance.

Kind regards,
Lorand
vidaxl

Update: We’re glad that together we were able to find a solution to this matter.

We truly appreciate your feedback and will share it internally so we can continue to improve our delivery process going forward.

Wishing you a very nice day!

Kind regards,
Lorand
vidaxl

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Rated 1 out of 5 stars

Order not recived 2 weeks since…

Order not recived 2 weeks since estimated delivery date. No response from customer service

December 10, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Ulfar,

I’m truly sorry to hear that your order hasn’t arrived yet and that you haven’t received a response from our customer service.

We have located your order and have sent an email to the address provided at the time of purchase.

I look forward to hearing from you and thank you in advance.

Kind regards,
Lorand
vidaxl

Update: I am glad that we were able to find a solution to this issue together.

We greatly appreciate your feedback and will take it forward internally so that we can improve our delivery process moving forward.

Have a great day!

Kind regards,
Lorand
vidaXL

Rated 1 out of 5 stars

I would give -10

I would give -10
The website claims 1–2 day shipping, but my order wasn’t even sent after two weeks. They also hide the fact that the product ships from abroad — there is no information about this anywhere. All replies are automatic, and there seems to be no real person who can confirm anything. The tracking number only shows that a label was printed.

Overall, the service feels dishonest, unprofessional, and extremely frustrating. I do not recommend this company.

November 14, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Izabela,

Thank you for taking the time to write this review and for bringing this situation to our attention.

I am sorry to hear that you have not received your product. I want to assure you that we are committed to finding the best solution to resolve the reported issue.

We have sent a message to the email address associated with your account and have requested that you move your review to the vidaxl.is domain.

We appreciate your understanding and look forward to hearing from you. Wishing you a wonderful day!

Kind regards,
Lorand
vidaxl

Update: I’m glad that we were able to find a solution to this issue together.

We greatly appreciate your feedback and will take it forward internally to improve our delivery and claims process in the future.

Have a great day!

Best regards,
Lorand Vida XL

Rated 1 out of 5 stars

WARNING SCAM

WARNING SCAM. Don’t recommend. Stay away.

November 17, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Adrian,

I’m very sorry to hear that your experience with us has not been satisfactory.

Please rest assured that we are not a scam.

Could you kindly provide your order number so that I can contact you directly and assist you with this matter?

You are also very welcome to send us an email at feedback@vidaxl.is and mention that it concerns an order with a negative review. This will ensure your case is forwarded directly to my department, allowing me to assist you as quickly as possible.

I look forward to hearing from you and thank you in advance.

Kind regards,
Lorand
vidaxl

Rated 1 out of 5 stars

Scam

Scam, avoid this company …

November 11, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Piotr,

Thank you for taking the time to write this review and for bringing the situation to our attention.

I am sorry to hear that you experienced a delay with your delivery.
Please rest assured that we are committed to offering the best possible solution to resolve the issue you reported.

I would like to inform you that we have sent a message to the email address registered on your account.

We appreciate your understanding and look forward to hearing from you.

Wishing you a very nice day!

Kind regards,
Lorand
vidaxl

Update: I am glad that we were able to find a solution to this issue together.

We greatly appreciate your feedback and will take it forward internally so that we can improve our delivery process in the future.

Have a great day!

Kind regards,
Lorand
Vida XL

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Rated 1 out of 5 stars

After two months of waiting

After two months of waiting, we received our order and... surprise 😳 the sheets are not black, as it says, but gray and are also extremely thin, almost transparent 😢 Very poor quality!

October 23, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Тереза

I am truly sorry to hear that your experience with our product has not been satisfactory and that you only received it after 2 months.

Could you please provide your order number so that I can contact you and assist you with this matter?

You are also very welcome to send us an email at feedback@vidaxl.is
and mention that it concerns an order with a negative review – this way, your case will be forwarded directly to my department, and I will be able to assist you as quickly as possible.

I look forward to hearing from you and thank you in advance.

Kind regards,
Lorand
vidaxl

Rated 1 out of 5 stars

SCAM....

SCAM..... says 1-2 delivery i have been waiting 3 weeks and no answer, just same AI answer and sends a link to track that has no info, ask for phonecall in icelandic then send same thing but in hungarian, now i ask for my money back and dont get any amswer

October 8, 2025
Unprompted review
VidaXL logo

Reply from VidaXL

Dear Birgir

I’m truly sorry to hear that you still haven’t received your order, even though it was placed three weeks ago.

Could you please provide me with your order number so that I can look into the matter and assist you further?

You are also very welcome to email us at feedback@vidaxl.is
and mention that your message concerns an order with a negative review. This will ensure that your case is forwarded directly to my department, allowing me to help you as quickly as possible.

I look forward to hearing from you and thank you in advance for your cooperation.

Kind regards,
Lorand
vidaxl

Rated 5 out of 5 stars

I ordered from Vidaxl few times

I ordered from Vidaxl few times. Great choise of products, orders are very well packaged, quick delievery directly to the door. I had issues with few products but they have great customer service and problems were solved easily. Probably best customer service I experienced on webshops. Will absolutely buy from here again.

October 5, 2023
Unprompted review
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