WE HAD PROBLEMS SENDING BACK AN ENCOMPLETE PACKAGE. webservicefor Slovenia WAS NOT RECEEVING (declining) OUR MESSAGES, HOW TO SEND BACK ON YOUR COST. WE COULD NOT GET THE STICKER FOR FREE SENDING BACK... See more
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See what reviewers are saying
Sorry, i'm buying stuff online & i forgot details from VIDAXL but i'm satisfied with your offer & prices & service 😊 maybe i miss discounts for costumers; i probably bought 7-10 items in 3 years.. yo... See more
Decent prices for high quality home decor items. Fast shipping and the customer service is great, got replied and refunds or replacements instantly, if something was missing or damaged during transpor... See more
Company replied
All the parts were delivered,yet I had to make one phone call regarding the information of the second package. No traceability was availible so a very kind employee helped me. Regarding th... See more
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Company details
Written by the company
vidaXL je mednarodni spletni trgovec, ki ponuja vse za dom, vrt, garažo in različne projekte. Naš koncept temelji na ponudbi široke palete izdelkov, ki ljudem omogočajo, da "živijo za manj". Z enostavnimi rešitvami za znižanje stroškov, ki ne vplivajo negativno na kakovost izdelkov, lahko naredimo naše izdelke dostopne čim večjemu številu ljudi. Skrbimo za razvoj izdelkov in nabavo, marketing in prodajo, logistiko in storitve za stranke ter na ta način ohranjamo popoln nadzor nad funkcionalnostjo, kakovostjo in stroški naših izdelkov.
Contact info
Netherlands
- vidaxl.si
2.9
Average
894 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How can you send the same WRONG item 2 times in a row!
I am absolutely enraged and deeply disappointed with the abysmal service I have received from VidaXL. Not only did they manage to send me the wrong item once, but they had the audacity to repeat the mistake for the second time on the same order! It is beyond comprehension how a company can exhibit such a staggering level of incompetence and carelessness.
The sheer amount of time and effort wasted in dealing with VidaXL's consistent errors is mind-boggling. First, I had to spend precious time contacting their customer support, explaining the situation, and initiating a return. I thought this would be the end of my ordeal, but little did I know that VidaXL had other plans to test my patience.
When I finally received the replacement item, my hopes were quickly dashed as it turned out to be yet another incorrect product. It is astonishing how a company can repeatedly fail at fulfilling a simple order, especially after they were made fully aware of the mistake they made previously.
As a result of VidaXL's gross negligence, not only did I have to invest additional time and energy in returning the wrong items, but I also had to endure the disappointment and frustration of not receiving what I had initially ordered. The level of inconvenience and inconvenience caused is simply unforgivable.
Furthermore, the fact that this happened twice for the same order is indicative of systemic flaws within VidaXL's operations. It raises serious questions about their quality control, attention to detail, and overall reliability as an online retailer. Customers should be able to trust that the products they order will be delivered correctly, without the need for repeated interventions and time-consuming returns.
Needless to say, I will never be making another purchase from VidaXL, and I strongly caution others to steer clear of this company. Their inability to fulfill even the simplest of orders accurately and their blatant disregard for customer satisfaction are utterly unacceptable.
In conclusion, VidaXL's consistent delivery of wrong items, not once but twice for the same order, has left me feeling frustrated, inconvenienced, and utterly dissatisfied. Their inability to rectify their mistakes and their lack of regard for their customers' time and trust is appalling. Save yourself the headache and avoid VidaXL at all costs.
May 7, 2023
Unprompted review
Reply from vidaXL
Dear Igor S,
We're sorry you were disappointed.
We have contacted you on your personal email and will try to offer you the best solution to resolve the situation.
We wish you a wonderful day!
Tzveta vidaXL
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Refund
We weren t satisfied with the product and thay have given us full refund without any problem.
March 12, 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for taking the time to comment.
We will do everything to improve and give you the best experience.
We wish you a good day.
Regards,
Jeana
Reply from vidaXL
Dear customer,
Thank you for your purchase.
We are thrilled to read such a positive review.
Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regards,
Jeana
Bad product...product it's a crap...
Bad product...product didn't fallow the picture...
March 29, 2023
Unprompted review
Reply from vidaXL
Dear Semiko Marucelj,
We are very sorry that you were dissatisfied with the quality of the product.
We will contact you on your personal email so that we can assist you.
We wish you a nice day!
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Josefine
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The quality of the product is horible.
March 3, 2023
Unprompted review
Reply from vidaXL
Dear Darija Močnik,
We are very sorry that you were dissatisfied with the quality of the product. We will contact you on your personal email so that we can assist you.
We wish you a nice day!
Reply from vidaXL
Dear customer,
It is a pleasure to receive your feedback!
We are pleased that you have been satisfied with the service and have fulfilled your expectations.
We look forward to being able to meet even more of your needs in the future.
We wish you a very beautiful and wonderful day!
Kind greetings,
Jejomar
I have no complications.
I have no complications.
Everithing went smooth.
I m satisfied with produkt.
January 4, 2023
Reply from vidaXL
Thank you very much for your feedback.
I am very happy to know that you are satisfied with our product and services.
I hope that you continue to shop with us in the future.
The Santa was not ok
The Santa was not ok, i did send you the pictures, and you did not respond!!!! Im disapointed!!!!!
December 6, 2022
Reply from vidaXL
Dear Cvetka Čander,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
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Reply from vidaXL
Thank you very much for your feedback.
I am happy to know that you were satisfied with the quality of our products and services.
I am also hoping that you continue to work with us in the future.
Thank you and have a wonderful day!
The worst quality.
December 14, 2022
Reply from vidaXL
Dear PETRA ČEBULAR,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Reply from vidaXL
Thank you very much for your feedback.
I am happy to know that you were satisfied with the quality of our products and services.
I am also hoping that you continue to work with us in the future.
Thank you and have a wonderful day!
Hello!
Hello!
The order and delivery of the product took place without any comments. the product itself did not meet my expectations - the functionality of the product and the production are poor.
Greetings
December 5, 2022
Reply from vidaXL
Dear Jože lenič,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
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fast quality delivery
December 28, 2022
Reply from vidaXL
Thank you very much for your feedback.
I am happy to know that you were satisfied with the quality of our products and services.
I am also hoping that you continue to work with us in the future.
Thank you and have a wonderful day!
Reply from vidaXL
Dear Blaž Kramar,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
recommend
My parcel arrived very quickly and in time, the product was good as expected.
December 22, 2022
Reply from vidaXL
Thank you very much for your feedback.
I am happy to know that you were satisfied with the quality of our products and services.
I am also hoping that you continue to work with us in the future.
Thank you and have a wonderful day!
Selling bad quality product
Selling bad quality product.
Only customer support gets positive review.
December 6, 2022
Reply from vidaXL
Dear MatejB,
First of all, thank you for taking the time to rate our service. We look forward to every feedback - this is the only way we can discover and act on our customer's wishes.
We are sorry to hear that the product was not as expected and would like to inform you that we offer free return within our return period of 30 days.
We are happy to hear that you were satisfied with the services of our customer support team and hope that we can find a solution together.
Kind regards,
vidaXL
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Reply from vidaXL
Dear Tija Alabanda,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Reply from vidaXL
Vážený Tadej Ahtik,
Je pre nás veľkým potešením prijať vašu spätnú väzbu!
Sme radi, že naše produkty splnili vaše očakávania.
Bolo nám veľkým potešením pomôcť a poskytnúť dobrý zážitok z nakupovania.
Tešíme sa, že v budúcnosti uspokojíme viac vašich potrieb!
S priateľským pozdravom,
Jejomar
Reply from vidaXL
milý Peter,
Je pre nás veľkým potešením prijať vašu spätnú väzbu!
Sme radi, že naše produkty splnili vaše očakávania a ste spokojní.
Bolo nám veľkým potešením, že sme vám pomohli a poskytli vám dobrý zážitok z nakupovania.
Tešíme sa, že v budúcnosti uspokojíme viac vašich potrieb!
S priateľským pozdravom,
Jejomar
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