I paid vidby, uploaded my file, and the site promised delivery in 21 minutes. More than 24 hours later — nothing. In my personal account, the order is still shown as “in progress” for an entire d... See more
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la plataforma es muy interesante, pero el producto final no me gusto. ya que la velocidad en la que habla para realizar el doblaje es mucho mas rapida y se generan silencios muy largos. y el desfasa... See more
Company replied
The translation, dubbing and voice cloning is awesome. This site helps me understand the promotion video of my promoter overseas. This makes my work more easier than before. I will surely recommend th... See more
Company replied
I booked a video subtitle service on Vidby.com, paid and received an email confirming that it would be delivered in 3 business days. After waiting for 3 days ( I expected to be much quicker), and not... See more
Company replied
Company details
Written by the company
AI-powered translation solutions and tools that help people communicate on a global scale. 140+ languages & dialects. vidby is a Google Cloud Technical Partner & YouTube’s Recommended Vendor for content localization. 🎥 Vidby Video Translation – the company’s flagship product - AI-powered platform for fast, accurate and cost-effective video translation and dubbing. Recommended by YouTube. Voice cloning, lip sync and other advanced features are available. Subscribe for a free plan to try. 👥 Vidby MeetUp – an AI application for live translation of offline/online meetings & live broadcasts. Excellent recognition quality. Simultaneous interpretation. Live captioning. 70+ languages. Available in App Store & Google Play. 🧑🏻💻 Vidby Call Translator – a real-time translation solution for Google Meet. Zoom and Microsoft Teams are upcoming. Multiple participants. 140+ languages and dialects. 🕵🏼 YouTube Audio Tracks Detector by vidby is an extension that sends users notifications when new videos and/or audio tracks in chosen languages are added to their favorite YouTube channels. 💰 Vidby Video Investment Platform - a platform where investors and content creators come together to craft captivating projects and bring ambitious ideas to life. 🫱🏻🫲 Vidby Workspace - vidby’s marketplace and working platform for freelance language professionals (transcribers, translators, pre-editors, post-editors) a nd dubbing actors. 📝 Vidby Document Translation – AI-powered solution for online translation of documents in 100+ languages. MISSION To make any content available to everyone while preserving the world’s linguistic diversity.
Contact info
Suurstoffi 8, 6343, Rotrkeuz, Switzerland
- support@vidby.com
- vidby.com
2.8
Average
67 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Service not delivered
I booked a video subtitle service on Vidby.com, paid and received an email confirming that it would be delivered in 3 business days. After waiting for 3 days ( I expected to be much quicker), and not receiving anything, I emailed to ask when I should expect the service to be done and never got an answer. Fortunately I paid with Paypal and could cancel the payment and receive reimbursement for it.
September 21, 2023
Unprompted review
Reply from vidby.com
Hello Alessandra,
Thank you for taking the time to share your concerns!
Upon investigating your case thoroughly, we found that your order with the reference number Q601398 was processed and delivered in three business days on September 26th, as indicated during the order creation process.
An email notification regarding the completion of your order was sent to you on the same day. We regret any confusion that may have arisen or that you did not find our letters. Additionally, your order is accessible in your Vidby account for your reference. We did reply to your email on September 27th, however, you stated you did not receive it either.
We understand that you initiated a refund through PayPal due to the lack of communication, and we acknowledge this step was taken on your end. Although your order was successfully fulfilled, and the service was completed on time, we processed the refund to demonstrate our commitment to customer satisfaction!
We will continue to enhance our communication processes to prevent similar situations in the future. We also sent you an email in order to find a solution to this situation, however, did not get a reply from you.
Kind regards,
Vidby Support Team
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Great quality for pure AI, but...
Great quality for pure AI, but he pace and timing went worse after a couple minutes, so there is some space for improvement... this should be possible even just by AI.
August 17, 2023
Unprompted review
Reply from vidby.com
Dear Client,
Thank you for taking the time to share your feedback with us. We understand that timing and pacing are crucial aspects of the user experience, and we apologize for any inconvenience you encountered in this regard.
We are constantly working on refining and enhancing our AI performance to ensure an engaging experience. Your input is invaluable in helping us identify areas for improvement!
If you have any specific suggestions or details about the issues you faced, please don't hesitate to reach out to our support team at support@vidby.com.
Best Regards,
Vidby Support Team
The site is beautiful or the support is…
The site is beautiful or the support is quick to reply or thank you all.
August 6, 2023
Unprompted review
Reply from vidby.com
Dear منصور الكعبي,
Thank you for awarding us 5 stars! Your feedback about site and support team made our day. We're honored to have you as a satisfied customer!
Best regards,
Vidby Customer Support
Wonderful and very efficient service
Wonderful and very efficient service, thanks a lot.
July 21, 2023
Unprompted review
Reply from vidby.com
Dear Hervé,
Thank you for the awesome review!
We truly appreciate your support and are thrilled to have made a positive impact on your experience. It means a lot to us!
Kind Regards,
Vidby Customer Support
Exceptional Experience with Vidby
We are currently working with Vidby to translate and dub our English course into Spanish, and I must say that the journey so far has been nothing short of exceptional. As a first-time undertaking for us, Vidby's team has been incredibly supportive, making this ambitious project a smooth and enjoyable experience.
Right from the outset, the team's positivity and professionalism have been uplifting. They have demonstrated patience and understanding as we navigate through this complex process of translating our course material, easing any concerns we had along the way.
Vidby's commitment to meeting our specific needs is unwavering. They have been attentive to every detail, ensuring that the translations and dubbing align perfectly with the original content.
The quality of the translated captions and dubbing is impressive. Vidby's team has skillfully preserved the essence and nuances of our course material, promising a seamless learning experience for our Spanish-speaking audience.
In light of our ongoing partnership with Vidby, we are eager to witness the project's successful completion. Their unwavering dedication to delivering a top-notch product, coupled with their friendly and approachable nature, has made the collaboration truly enjoyable.
We are grateful to Vidby for their outstanding service and look forward to the successful conclusion of this project. If you are seeking a reliable and high-quality video translation service, we wholeheartedly recommend Vidby for your needs.
Thank you, Vidby, for being an invaluable partner in our course translation journey!
July 25, 2023
Unprompted review
Reply from vidby.com
Dear Crystal,
Thank you from the bottom of our hearts for your glowing 5-star review on Trustpilot! Your kind words and appreciation mean the world to us. We are absolutely delighted to know that your experience with us has been nothing short of exceptional.
Taking on a first-time undertaking can indeed be a daunting journey, but we are thrilled to have been a part of it and to have had the opportunity to support you throughout the process. Your words about our team's positivity and professionalism uplift our spirits, as we always strive to create a warm and supportive environment for our clients.
It brings us immense joy to learn that our patience and understanding helped alleviate any concerns you had, making the journey smooth and enjoyable for you.
At Vidby, we firmly believe in putting our clients' needs at the forefront of our efforts, and your mention of our unwavering commitment to meeting your specific requirements fills us with pride.
We cherish the opportunity to be a part of your journey and look forward to continuing this partnership.
Once again, thank you for choosing Vidby!
Kindest regards,
Vidby Customer Support
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I had an amazing experience and definitely will recommend your services
Thank you, everything was done quickly, accurately and qualitatively
July 11, 2023
Unprompted review
Reply from vidby.com
Dear Anna,
Thank you for your kind words! We're delighted that you had a great experience with us. Your satisfaction is our top priority!
Feel free to contact us if you need any assistance at support@vidby.com
Best regards,
Vidby Customer Support
Great discovery, highly recommendable
Needed some videos translated and dubbed for which we didn’t count with a lot of time or a high budget and everything went surprisingly really smooth. I selected the languages I needed, received a translated script within no time, and the voice overs are of really good quality. Great service, would definitely use it again.
July 10, 2023
Unprompted review
Reply from vidby.com
Dear Kris,
Thank you so much for the 5-star rating! Your support means a lot to us. We'll continue working hard to exceed your expectations!
If there’s anything we can do to help you further, let us know at support@vidby.com
Warm regards,
Vidby Customer Support
You can translate videos into many languages
I have a lot of experience in using the service. Everyone I spoke with was very professional and answered all my questions during our cooperation. Will I use these services? Definitely. Thank you!
June 29, 2023
Unprompted review
Reply from vidby.com
Dear Dmytro,
Many thanks for your wonderful review! We appreciate your trust in us.
Should you have any questions, feel free to get in touch anytime at support@vidby.com
Best regards,
Vidby Customer Support
I liked working with Vidby!
We had a project with Vidby and were surprised with the quality.
We translated some videos from English to Spanish with AI dubbing. At first the speech seemed a bit fast, but if you think about it, Spanish has longer frases and different structure so it’s hardly possible to make it as short as English. Anyway, the support of Vidby was very helpful. After explaining everything they even helped to slower the speech rate a bit. So we used the videos with a lot of success.many thanks! We’ll go on using the platform.
He hecho un proyecto con Vidby. Traducción y IA doblaje de varios vídeos. Al principio la velocidad me pareció un poco alta, pero entiendo también que traduciendo de inglés a español no hay otras opciones como la lengua española es muy diferente y las frases son mas largas. Igualmente los especialistas de Vidby me explicaron lo todo y ayudaron a bajar la velocidad un poco. Así que me sirvieron los vídeos un montón. Muchas gracias, seguiremos usándolo seguramente.
July 20, 2023
Unprompted review
Reply from vidby.com
Dear Nat,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a positive encounter with our service.
We strive to provide top-notch solutions and exceptional quality, and it's always rewarding to know when we've succeeded in making our clients happy.
If you have any further questions or need assistance in the future, don't hesitate to reach out at support@vidby.com
Best regards,
Vidby Customer Support
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The best and the fastest production of…
The best and the fastest production of the order.
The quality is on the high level.
July 19, 2023
Unprompted review
Reply from vidby.com
Dear Tamara,
We appreciate you leaving us nice feedback! At Vidby we value your time and always strive to provide fast and efficient service.
Do not hesitate to contact our customer service department if you require any further assistance at support@vidby.com.
Warm Regards,
Vidby Customer Support
Paid for the service and it sucked
Paid for the service. Didn't get a video with any subtitles on. I was expecting translated subtitles as that's what the service seemed to advertise. Waste of time and money. May as well have played a slot machine.
July 13, 2023
Unprompted review
Reply from vidby.com
Dear Cure Ukay,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the confusion and the negative experience you encountered.
We understand your frustration, and we would like to clarify that when making an order on our website, it is stated that you will receive the SRT file, which is the standard output for similar services. This file can be easily downloaded and added to video players or streaming services.
However, we completely acknowledge that the final output format might have caused confusion, and we deeply regret any inconvenience this may have caused. To address this issue promptly, we want to share the news that this month, we are launching a new function that will enable the seamless embedding of subtitles directly inside the video. This update will enhance the overall user experience and provide you with a more convenient solution.
We are fully committed to resolving this matter for you. To do so, we kindly request your contact details so that we can reach out to you directly and address your concerns in a more personalized manner. Alternatively, you may also reach us at support@vidby.com, and we will respond promptly to resolve this issue.
Once again, we apologize for any inconvenience you experienced, and thank you for bringing this matter to our attention. Your satisfaction is paramount to us, and we are dedicated to making it suitable.
Looking forward to resolving this matter to your satisfaction.
Best regards,
Vidby Support
The translation is accurate and easy to use
I needed my video translated and i was able to to get it done quickly and easily. !
May 18, 2023
Unprompted review
Reply from vidby.com
Dear Don,
We can’t thank you enough for your positive feedback - it’s always appreciated. Your review means a lot to us and lets us know we’re on the right track!
Please contact us if we can help you with anything further via support@vidby.com, and thank you again for taking time out of your day to leave us this comment.
Sincerely,
Vidby Customer Support
Good quality!!
I like that you can translate videos into several languages at once. The choice and quality of voices is good. I like that Vidby offers editing services and I can just order what I need and get the job done fast!!! Best prices!!!
April 18, 2023
Unprompted review
Reply from vidby.com
Dear Ivan,
Thanks for sharing your positive review of our service! Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our platform.
We will be glad to assist you in case of any additional questions. Please contact us via support@vidby.com if any assistance is needed.
Kind Regards,
Vidby Customer Support
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Bad quality with 100% automated
I used the 100% automated translation and VO and the result was unuseful. Really bad quality.
April 14, 2023
Unprompted review
Reply from vidby.com
Dear Victor!
Thanks for taking the time to rate your experience. We understand that there's some dissatisfaction due to the quality of your file, and we're really sorry this experience has been a negative one for you.
When placing the order, we indicated that the quality rate of the fully automated mode is approx 80-85% which is why it is the cheapest mode and done within minutes. The final quality highly depends on the quality of the original video so when the quality is high - automatic mode can work well. This tier is used for cases when you need simply to understand the meaning of the video or try the vidby tool. That is why, we have other modes where our professionals can edit the video and bring an excellent result. Additionally, we have a 14 days money-back guarantee.
Please know that your words help us to make our service even better in the future, so thank you for taking the time to leave them candidly.
We would love to help with this further, so please reach out to support@vidby.com and we will try to fix this issue.
Best regards,
Vidby Customer Support
It doesn't work from English into Azerbaijani.
It doesn't work from English into Azerbaijani. Why do you sell a service that doesn't work? Don't you know about word-of-mouth??
April 8, 2023
Unprompted review
Reply from vidby.com
Dear Emin, we do offer automatic translation to Azerbaijani as well as translation based on the edited version of the English transcript, which can guarantee 90-99% of quality. what we do not offer per default is English-Azeri translation with translation check by an editor, which gurantees 100% accuracy. In case that you have a project where you need translation check, we can offer that as well, by extending our range of specialists, just let us know. Please feel free to schedule a demo session for all your questions: https://calendly.com/vidby-com . We are looking forward to your response and wish you a great day.
The best service for translation and dubbing
The best service, with unique services. The prices, quality, and delivery times simply surprised me. I recommend everyone to use Vidby!
April 14, 2023
Unprompted review
Reply from vidby.com
Dear Oleksandr,
Thank you for sharing a review of your recent experience!
Our team is committed to providing high-quality service, and we’re thrilled to hear that it made a good impression on you.
If you have any other questions, feel free to contact us via support@vidby.com
Best Regards,
Vidby Customer Support
la velocidad de la voz es muy rapida
la plataforma es muy interesante, pero el producto final no me gusto. ya que la velocidad en la que habla para realizar el doblaje es mucho mas rapida y se generan silencios muy largos. y el desfasaje es demasiado.
The platform is very interesting, but I didn't like the final product. since the speed at which he speaks to perform the dubbing is much faster and very long silences are generated. and the lag that too much.
April 4, 2023
Unprompted review
Reply from vidby.com
Dear Leo,
we are very sorry for your dissatisfaction, please note that you have placed an order in a fully automatic mode. At the time of order, it was indicated that the accuracy in this case is approximately 80-85%. This mode is recommended to simply understand the meaning of the video, it is cheap, produced very quickly and is intended to demonstrate the operation of the service or to convey the meaning of the video.
In total, we have 4 quality options. And we have a cost calculator, depending on the selected quality option. Correct timestamps, video, and audio synchronization are included in all modes except fully automatic. We kindly ask you to choose one of these options for higher accuracy.
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Automated Video Translation Using AI
vidby.com is a tool for easy translation of video content. With this tool, you can erase borders and create a global community. To be competitive today, you must consider different languages and create content for different countries.
In my experience, vidby is the best solution. You can use this tool to create and strengthen intercultural teams. When it comes to educational organizations or startups, vidby.com will help to build a strong bridge between different cultures and languages. It is a simple and fast technology that will help to translate videos automatically.
AI recognizes the original language, dubs, and translates videos into more than 70 languages—a great tool for translations. I confidently recommend this tool for your business if you are interested in globalization and building intercultural teams!
June 15, 2022
Unprompted review
Reply from vidby.com
Dear Viktoria,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to help customers like you.
Feel free to contact our customer service department if you have any inquiries at all via support@vidby.com. We will be happy to help you!
Kind Regards,
Vidby Customer Support
I am amazed at how high quality and…
I am amazed at how high quality and fast video translation can be
thanks to your program
thanks to Vidby for the opportunity to translate the video into the language that I need.
Definitely recommend to everyone
September 12, 2022
Unprompted review
Reply from vidby.com
Dear Anet,
We are so glad you left this kind of review! We are always happy to make your experience with us unforgettable.
Please contact us via support@vidby.com if needed. We will be there for you!
With kindest regards,
Vidby Customer Support
Successful
Successful. Now I can watch educational and entertaining videos in the language I want. serious technology and quality. I highly recommend. I was afraid about the price, but I saw that it was very affordable.
September 5, 2022
Unprompted review
Reply from vidby.com
Dear Batu,
It’s great to hear that you had a positive experience on our platform!
Our team will be happy to hear that their hard work has paid off!
If there’s anything we can do to help you further, let us know via support@vidby.com
Sincerely,
Vidby Customer Support
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