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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their efficiency, friendliness, and helpfulness. Many people appreciate the personalized and understanding approach, noting that support is fast, reliable, and provides clear solutions. Reviewers also find the service beneficial for optimizing and growing their channels, with tools that offer insights and guidance. However, some people were dissatisfied with the subscription process, mentioning issues with unexpected renewals and difficulty canceling. Additionally, a few customers found certain features, like the idea generators and AI thumbnail generator, to be unhelpful or inconsistent.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the software, highlighting the... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the fast, reliable, and genuinely... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being fast,... See more

Service

Users describe ambiguous interactions with service. Many reviewers express dissatisfaction, citing issues... See more

Subscription

Customers consistently express disappointment with their subscription experiences. Many report unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using vidIQ for over six years, and year after year it’s been solid. The SEO tools are genuinely excellent, and the ability to pull thumbnails directly from your videos is a big win. The onl... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Support – This is how customer service should be done vidIQ has set the standard for what real customer support should look like. Fast, reliable, and genuinely helpful... See more

Rated 5 out of 5 stars

You get a lot of tools and support for the money. VidIQ provides updated learning opportunities and how to videos that are real helpful. The tools are great, offering AI, topics, keywords, script wr... See more

Rated 5 out of 5 stars

I had an issue with an unintentional annual charge that I only noticed after it was processed. I hadn’t actively used the service and hadn’t logged in for quite some time. What I really apprecia... See more


Company details

  1. Software Company
  2. Class
  3. SEO Service

Written by the company

Our mission is to empower every video creator with the insights and inspiration they need to grow. That’s why we’re obsessed with providing an intelligent mix of technological and human expertise that boosts your productivity and gets you more views. Whatever your next challenge, we’ll shine a light on the way forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DO NOT SIGN UP FOR A SUBSCRIPTION WITH…

DO NOT SIGN UP FOR A SUBSCRIPTION WITH THIS COMPANY!!!

Buyer beware!!! If you sign up, you should know you are engaged in an ongoing subscription. If you no longer use the service they will not send you reminders asking if you wish to continue with your subscription eg like Godaddy, Microsoft etc etc. They just surprise you with a charge for hundreds of dollars and refuse to refund. What a total rip off. Avoid like the plague!!!

October 19, 2025
Unprompted review
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Rated 1 out of 5 stars

I am never ever going to use this app

I am never ever going to use this app. Their AI coach proved disastrous for my channel. The damage is irreparable:o(. Anything AI is flawed, and when it is Work in Progress, why the heck are they charging customers and then giving hallucinating answers?

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

VidIQ responds quickly

The support staff at Vid IQ responded very quickly to my concern. When one of the support staff ended her shift, another immediately contacted me and continued to help me. The level of assistance was much better than I have experienced elsewhere.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great tools

Great tools, huge value. Signed up for coaching and though the advice is generic to start, it is very helpful.

August 1, 2025
Unprompted review
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Rated 3 out of 5 stars

My biggest frustration with VidIQ is…

My biggest frustration with VidIQ is that many of it's tools are not giving recommendations through the lens of my niche. Every niche is so different and telling me my TNs aren't good because they aren't flashy enough but my niche very specifically does NOT like flashy, is not helpful. I also wish they would offer an introductory (one time only) 3-month coaching option at the $99/mo. I don't feel like 1 month is enough time to know whether it's truly helping, especially when I typically only post once a week, but shelling out $1200 for the year is exorbitant if I decide three months in that it's not for me. I do really appreciate this new boost benefit of a once-a-month coaching experience though so perhaps that will give me enough to go on.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I was very happy with the immediate response…

I was very happy with the immediate response to my query from Giang. He explained something I had overlooked so clearly and politely. His friendly tone helped a lot to reduce my embarrassment at missing the information I should have noticed. Thanks Giang!

October 4, 2025
Unprompted review
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Rated 5 out of 5 stars

✨ How vidIQ Changed My YouTube Journey…

As a 50+ ADHD creator who started from scratch and runs my channel entirely on my own, vidIQ has been absolutely instrumental.

It helped me set the right tone for my channel, guiding me step by step in an environment that can feel overwhelming. Beyond the analytics and automation (which honestly feel like having a team behind me), vidIQ also shows the reality of what it means to grow on YouTube: consistency, resilience, and the importance of just keeping going.

In the past 6 months, I’ve not only improved as a creator but also as a person. vidIQ gave me the structure, the motivation, and the practical tools I needed to transform ideas into real content.

For me, it’s more than software — it’s been a companion on this creative journey. 🚀💛

September 25, 2025
Unprompted review
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Rated 5 out of 5 stars

First of all, vidIQ is the BEST

First of all, let me say that since I started using vidIQ, my channel has skyrocketed in terms of watch time and SEO! Immediate solution to something I needed for my subscription - not something major - but the employee was there for me! Very professional approach!

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Comprehensive tool for YouTube analysis…

Comprehensive tool for YouTube analysis and growth.
It really makes a difference and is helpful in all aspects - keywords research, data analysis, best practices advice, algorithm in-depth explanation and counseling. The AI couch is stellar! Responsive customer support, too!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Grow op Youtube!

Grow op Youtube!
The platform helps you grow not only on YouTube. It also teaches you the basics of how and what to do.
One of the benefits I loved was being able to have long video clips, which makes it much easier for other platforms where I work.

September 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent product

Excellent product. A real asset to content creation and performance optimization. Provides great insights, recommendations and tutorials. Support are quick to respond and provide useful assistance. If you are not using vidIQ you are not making the most of your content's potential.

September 11, 2025
Unprompted review
Rated 3 out of 5 stars

The cancel button is impossible to…

The cancel button is impossible to find. Even on the "plans" page, there is no option to cancel it. Very American of them.
The AI thumbnail generator is really bad. Like really, really bad. Doesnt understand any of the commands.
My channel is not in English, therefore the platform itself turned out to be useless for me. The only benefit was that when im on youtube, it shows some data from other channels.

September 5, 2025
Unprompted review

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