Just bought our fifth mattress from UM. Each time it’s been no pressure and honest answers to our questions. Sad to hear they lost their lease…so went ahead and replaced our 17 year old mattress while... See more
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Nate and the staff are informative and patient - no pressure. I bought a pillow for side sleepers that is great - I used to have trouble with a neck ache most days when I woke up - and this pillow ha... See more
Urban Mattress is the best mattress I’ve ever owned! The customer service is amazing, delivery team is on-time and helpful. We have purchased 6 mattresses from them in the last 4 years, simply the bes... See more
Delivery was longer than anticipated at just over 5 weeks. The mattress has a very strong chemical smell which has not noticeably dissipated over the first 24 hours. The mattress does feel comfortab... See more
Company details
Information provided by various external sources
Shopping for a new mattress is easy at Urban Mattress. Buy online & have your mattress shipped to you, or stop by one of our local stores near you today.
Contact info
Brodie Lane 5400, 78745, Austin, United States
- vienna.urbanmattress.com
4.8
Excellent
494 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Twin XL Mattress Purchases
Nathaniel was extremely helpful while we were in the store selecting mattresses. The delivery team were helpful and efficient. The new mattresses are extremely comfortable.
October 28, 2023
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They lied about the price
They lied about the price. Very disappointed.
October 26, 2023
Unprompted review
side sleeper pillow is great for back sleepers too!
Nate and the staff are informative and patient - no pressure. I bought a pillow for side sleepers that is great - I used to have trouble with a neck ache most days when I woke up - and this pillow has made all the difference for me - it's so comfortable!
October 15, 2023
Great mattress and service!
Urban Mattress is the best mattress I’ve ever owned! The customer service is amazing, delivery team is on-time and helpful. We have purchased 6 mattresses from them in the last 4 years, simply the best!
October 15, 2023
Always a great experience!
October 22, 2023
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You provide after purchase service such…
You provide after purchase service such as mattress flips, which I cannot do with my Vi-Spring. My other comment re the purchase of the mattress is that there was no sales pressure.
September 28, 2023
Nathanial runs the best mattress store…
Nathanial runs the best mattress store ever. We’ve bought 5 mattresses from him; for my wife and me and for each of our kids. Everyone loves their Urban mattress.
Sadly, his lease has ended, but we’ll continue to buy from Nathanial in his new location!
September 24, 2023
Above and Beyond service
I snagged an amazing deal on a floor model ViSpring, and they wrapped it and held it for me until I completed remodeling the room it was going into. The delivery was challenging, but in the end everything came out perfect. So sad they're closing!
September 30, 2023
Our mattress is fantastic!
Our mattress is fantastic and Nathaniel and team are very knowledgeable and extremely helpful.
September 1, 2023
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Buy this!
Great people providing a great product. Everyone needs an Urban Mattress.
September 26, 2023
Personal attention from Nathaniel
September 1, 2023
Best product and company!
wonderful company and the healthiest mattress I've ever had!
September 11, 2023
Shopped here while you still could
Just bought our fifth mattress from UM. Each time it’s been no pressure and honest answers to our questions. Sad to hear they lost their lease…so went ahead and replaced our 17 year old mattress while we could. The memories of going to their competition almost 20 years ago made it an easy choice. Hope UM finds another location to move to and continue their tradition of excellent customer service.
September 6, 2023
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Good products
Good products. Helpful sales staff. It breaks my heart that they are loosing their Vienna lease.
September 7, 2023
You have not delivered the product yet
You have not delivered the product yet, not called me to tell me when it will be delivered. This needs to be rectified immediately.
September 4, 2023
Sales expertise
Sales expertise, no pressure, genuine politeness and we love our mattress and our new pillows.
September 7, 2023
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Sales and Delivery
Both Daniel and Nathaniel were extremely helpful, explaining the mattresses. Also, the delivery was on time. What they promised, they delivered!
August 28, 2023
Great service and team!
September 1, 2023
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