Vietnam Airlines Reviews 

Very hard to get any constructive communication out of Vietnam Airlines. Booked directly online and have been dealing directly with the "online support team" which is just going around in circles with one excuse after another. Refund confirmed to me on 4 October and I am still waiting for funds to hit my account. They do not care are not interested and just keep spinning stories as to where the refund "funds" are. It is highly frustrating the lack of concern, professionalism and support for the customer. I wonder if anyone else has experienced this issue!

Ok, the problem with this airlines is the contact centre. In Vietnam using a Vietnamese sim the help-desk number simply does not work.

The emails seem to get lost, and the pricing strategy is all over the place.

Its a nightmare to say the least.

Travel at own peril

Foods on flight are amazing. It makes me want to enjoy Vietnamese dishes right now

Vietnamese's national airline, not so good but sadly one of the best in Vietnam :(

Vietnam Airline is national airport in Vietnam. I had amazing time in here. Thanks for your services and support

Worst company ever and took 2h after boarding to be able to flight thats complete nonsense

I booked a flight, which said Vietnam airlines on the booking, and had their logo on it. Nowhere did it say, that another airline would operate this flight.

Once I got to the airport, I discovered that the flight was operated by Jetstar. Oh boy.

Worst checkin experience of my life. Most chaos I have ever witnessed. Counters randomly opening and closing, multiple lanes of people converging for a single checkin counter.

People randomly making extra lanes, not moving forward at all. It too 2 hours for what usually takes 10-30 minutes.

Then yet queuing again for minutes at the passport check and security for what feels like an eternity because there are on 45 minutes left until takeoff after receiving the ticket.

All in all one of my worst experiences. Shame on Vietnam airlines for cooperating with such a poor airline without disclosing this information.

Vietnam Air is one of growing airlines in ASEAN region despite 1st timer experience and also to cover most of busy routes for the travelers demand.
In term of services and customer treatment are on the acceptance standard.

If I were to rate, I would give 10 points for the quality of the Business customer support box office here. I was supported very carefully and enthusiastically by the smile of Ms. Nguyen Thi Thanh Huyen. Her wholehearted support makes me very satisfied. Thank you Vietnam airline and thank you very much Huyen.
The ticket office is clean, neat, cool, and has a beautiful space. Attitude and professionalism are all very good.

Service was very good. Like vegetarian food. Thanks. I enjoyed the flight.

Worst airline! Be careful when you pack your luggage bag. Even you have two person with 23Kg x 2, if you only pack one luggage bag and exceed 23Kg they will charge you extras or you have to pay extras to buy cardboard for repacking your items. It seem like they knew they can charge you extras for that. Really lousy service.

What a terrible experience.

Their costumer service made me buy a new ticket!

So, I have flown quite a bit over the past 10 years, so I have booked plenty of tickets. Several times I have been asked to use my initials instead of my full name when booking, because my full name doesn't fit on the boarding pass. As such, I have grown accustomed to using my initials 'FP' when booking my tickets, and have never had a problem with this whatsoever.

However, when checking in with Vietnam Airlines, they told me this wasn't possible. I was sent to costumer service. After a lenghty argument, they made me buy a new ticket or they wouldn't let me on the flight!

Truly outrageous! I would have been fine with paying a small fee to change the name on the ticket (it was still 2 hours before the flight and I hadn't checked in any luggage).

This airline has terrible costumer service and would absolutely not recommend it.

P.S.

The weirdest part is that I flew with one of their competitors VietjetAir just a week before, using my initials, also a domestic flight in Vietnam, and there was no issue whatsoever.

Booked online but made a mistake with one of the dates..Emailed the support line immediately and only received 10% back.. Disgraceful..

Vietnamairlie very good
I'd travel from Ho chi minh City to Da Nang provice
Services 10/10
food 10/10
comfortable 10/10

I recently flew with Vietnam Airlines and had a fantastic experience. The booking process was easy, the cabin was comfortable, and the in-flight meals were delicious. The crew was professional and attentive, and the airline maintained punctuality. COVID-19 safety measures were also in place. I highly recommend Vietnam Airlines to fellow travelers for a memorable journey.

In my opinion one of the best flight company, both with customer service and with service on the plane

GARBAGE! We were flying from London to Sydney via Hanoi (layover). At Heathrow We waited ages in the check in line to only be told at the counter sorry you don’t have a Visa can’t help you bye….. there was no help or information anywhere on their website to state this. We had to urgently apply for a visa within a space of 1 hour before checkin closed which set us back 700US. There were a bunch of Australians who were also in the same boat and stressing out to apply last minute. UPDATE YOUR WEBSITE SO ITS CLEAR!!

Flying to Paris from Melbourne. Turned up at the flight to be told we needed a visa to transit and we were then charged $500 for an ‘instant visa fee’. Total scam. Flight was delayed and and Ho Chi Minh is chaos. Worst airline I have every experienced. Never fly with them.

Insufficient information on website should have warned me. Then no reply to the many calls I made. I would not recommend this airline at all.

AMENDED REVIEW
In January I booked and paid for tickets from HKG to HAN in May. By March I was puzzled to see that the flight was no longer offered on their website, and flight trackers were showing it operating at a different time. I waited for them to notify me of the schedule change. They never did. Eventually I emailed them. Only then did they tell me that the flight would not be operating on the day I had booked at all, and that we would now travel the following day. This is unacceptable to me, as we shall miss the start of the tour we have booked.

I emailed their customer support and their HKG office. I also spoke to them on the phone. They were apologetic and immediately offered a refund. They were unable to transfer my booking to another airline. The failure to contact me promptly was rather poor, and has cost me 250 GBP, because fares have gone up. But their responsiveness once I contacted them has been good - better than I would have expected from some of the reviews here. I have increased my star rating.