Viewtiful Unauthorized Fraudulent Billing Practices
Viewtiful
This is a very sketchy outfit. I only became aware of them when they tried to charge my Visa card. The only reason the charge wasn’t successful was because my card was locked.
I looked them up, apparently they’re a social media entity that sells ‘likes’. I certainly have never heard of them or done business with them.
When I emailed them to ask who they were and why they had charged my card especially as I’d never heard of them this was their response:
“Upon reviewing the attempted transaction dated May 28, 2026 at 18:33:02, we found that the payment was fully declined by our card processor. This means no funds were collected by us, as your card provider declined the attempted charge.
The amount you may currently see on your statement is only a pending authorization and not a finalized charge. This should automatically reverse and disappear from your account within approximately 2–3 business days, depending on your card provider’s processing time.”
I responded by saying I understood the charge was declined, my question was why they had attempted to run a charge in the first place and asked what the charge was for and how they’d come by my card information (given the fact that we’d never done business together).
Their response:
“To clarify, all transactions submitted through our website are processed and screened by our payment and security processor. Only transactions that are successfully authorized by the card issuer can proceed, while declined transactions are automatically rejected.
Regarding your concern about how we obtained your card information, we do not have access to your full card details. In fact, our system only displays limited information provided by our payment processor, such as the last four digits of the card, which was shown in the reference image we previously provided. We are never able to view or access the complete card number, expiration date, or security code.
If you did not personally attempt a transaction on our website, it is possible that your card information may have been compromised or used by an unauthorized third party. For this reason, we strongly recommend contacting your card issuer or bank immediately so they can review the activity, secure your account, and issue a replacement card if necessary.”
We sincerely apologize again for the confusion and appreciate your understanding.
As the #1 trusted partner, your complete satisfaction is our ultimate goal and the reason we exist.
When I asked them again on why this was initiated they again tried to thwart responsibility saying:
“First, please understand that Viewtiful Day did not initiate this transaction manually, and we do not charge random cards or run payments without a checkout attempt being submitted through our website.
…What we can confirm from our side is:
No successful payment was completed
No funds were collected by Viewtiful Day
No order was created or fulfilled
There is no refund to issue because no money was captured
You mentioned that the card was locked and that this is why the charge did not go through. In either case, the result remains the same on our end: the transaction failed, no funds were captured, and nothing was charged by us.
Since you have now confirmed that you did not authorize this attempt, the safest next step is to keep the card locked and contact your card issuer immediately to report the card information as compromised. Your bank can secure the account, block any future attempts, and issue you a replacement card if needed.
At this point, there is no further action required from our side because no payment was received, no money was taken, and no order exists in our system. The concern should now be handled directly with your card provider, as the person who attempted to use your card may try again on another website.”
They deftly avoided the issue of a charge being made by them claiming it was the platform.
They also lied about there being no record of the transaction, they sent a receipt of the attempted charge with order and reference info and my name to the original email I sent.
This company has suspect billing practices and failed to investigate fraud that no doubt they are profiting from. Had the charge completed, would they have flagged it and returned the money or contacted me? No they would have kept it as I suspect this is not an isolated incident and I would hazard a guess that it’s occurring with other consumers.
Beware of the scam practices of this company and their abdication of responsibility.