Viing Reviews 276

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for being easy to use and navigate, making it simple for people from various locations to contribute to gifts and sign cards. Many highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and positive attitude in resolving queries and issues. The service is often described as excellent, with consumers appreciating the efficiency and smooth overall experience. However, some people mentioned experiencing long waiting periods for responses, leading to frustration when issues arose. There were also concerns about the reliability of withdrawals and the platform's responsiveness, with some reviewers reporting that their vouchers or funds were not processed as expected.

What people talk about most

Response time

People report ambiguous experiences with response time, with many customers praising the quick and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness and... See more

User experience

Customers report positive experiences with user experience, finding the platform easy to set up and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the quick responses, friendly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially, I encountered a problem while trying to access the voucher since the original link wouldn't open. Fortunately, Johnny answered all my inquiries and provided a new link, which seems to work... See more

Company replied

Rated 4 out of 5 stars

Really struggling to pin them down at the mo, we have collected a significant amount and I’ve accidentally pressed withdraw so it’s in my wallet but it needs to be sent to my boss…I only have one da... See more

Company replied

Rated 5 out of 5 stars

Amazing company. So easy to use and allows people from far and wide to contribute to gifts and sign cards. Lots of options for different occasions like births, weddings, birthdays etc. What's even mor... See more

Rated 5 out of 5 stars

This company are just brilliant for their collection pots for any occasion. It is great you can ask colleagues internationally to contribute not just the UK and it's such a simple system to use. Onc... See more


Company details

  1. Web Collaboration Platform
  2. Greeting Card Shop
  3. Group Buying Service
  4. Money Transfer Service

About Viing

Written by the company

Group cards and gifts, made easy!

No more passing envelopes and cards around for people to chip in and sign.

Viing brings people together to celebrate that special occasion and make someone's day.

You can do it all and more easily online!

A one-stop, flexible service.
For any occasion.

There's nothing like a tangible card signed by everyone that cares:

👍 Physical Group Cards
Printed and Posted
👍 Physical Group Gifs
Send flowers, chocolates and more from our special Gift partners.
👍 Bank Transfers for ultimate flexibility

But for those wanting something instant - we do that too!

👍 Electronic Cards
👍 Electronic evouchers from a HUGE selection of retailers

For any occasion, leave the hard bits to us:
👉 Leaving cards
👉 Birthday cards
👉 New Baby cards
👉 Maternity leave cards
👉 Wedding cards
👉 Teacher cards
👉 Gift collections
👉 Retirements
👉 Engagements
👉 Sympathy & condolence cards
👉 Get well soon cards

Set up an occasion for FREE now!

Contact info

4.1

Great

TrustScore 4 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've used Viing for a number of years…

I've used Viing for a number of years now and have found it an easy and convenient way of circulating a card and collection to colleagues. The occasion is easy to set up. There is a good choice of cards and presents should you wish to choose from their third party retailers or alternatively, have the money transferred to your account so you can buy a present from another retailer or have the money transferred straight into the recipients accounts. Please note should you choose a bank transfer, you will be charged 5% fee of the amount raised. Should you decide to choose a card it normally arrives between 3-5 days. Overall I find Viing one of the better options for a group collection service and one that I go back to time and time again.

December 18, 2023
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Reply from Viing

Thanks so much for your great review. We really do appreciate it. If you have any other feedback or suggestions, we'd love to hear more from you at team@Viing.com
Thanks again!
The Viing Team

Rated 5 out of 5 stars

Happy we discovered this website

Happy we discovered this website. It made celebrating special occasions so much easier since hybrid/home working. Easy to use, lovely selection of cards, gifts. Highly recommended!

December 12, 2023
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Reply from Viing

Thanks so much for your lovely review. We're so happy you found us!! :)

The Viing Team

Rated 5 out of 5 stars

Great experience with support

Super quick resolution to my question sent through the Viing support

December 15, 2023
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Reply from Viing

Excellent to hear you’ve been happy with our service. Thank you for taking the time to leave a review.
Kind regards
The Viing Team

Rated 5 out of 5 stars

Great Service!

December 14, 2023
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Reply from Viing

Thanks so much for the fantastic review! Great to hear!
Kind regards

The Viing Team

Rated 5 out of 5 stars

Super easy to use

Super easy to use, quick payment and quick delivery of the card.
I used this for a work colleague going on maternity leave, and it was so easy to distribute. Helps with remote workers especially when you're not in the office with a card and collection envelope!

December 14, 2023
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Reply from Viing

Thank you for leaving a top review. Much appreciated. It’s great to hear we made like that bit easier!

The Viing Team :)

Rated 5 out of 5 stars

Super speedy customer service - thank you!

Super speedy response which I really appreciate. Had accidentally set the event to end at midday today and had told others it was midnight. Very grateful to Johhny for resolving within less than a couple of minutes! Anna

December 13, 2023
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Reply from Viing

Hi Anna

Thanks so much for leaving a great review - Johnny will be very pleased with your lovely comments! :)
Kind regards

The Viing Team

Rated 5 out of 5 stars

Easy to use

The online card and collection is great, and seems to receive more than a traditional collection of passing an envelope around and trusting people to have cash on them. I have used Viing a few times now. Good communications too.

December 13, 2023
Unprompted review
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Reply from Viing

Thank you Mike for leaving a great review! It’s great to hear you’ve used us multiple times and have been happy with the service! :)

The Viing Team

Rated 3 out of 5 stars

I really like the process and its easy…

I really like the process and its easy to set up. I do think the gifts are a little overpriced and sometimes we struggle to find something appropriate in budget.

December 12, 2023
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Reply from Viing

Hi amy, thank you for taking the time to write a review and for your lovely comments.
We would like to note that all of our gifts are priced at their RRP and we have a carefully curated list of quality brands and gifts to ensure recipients receive something extra special from their group.
We will however definitely take your feedback on board and as we continue to expand the range, we will look to add more options for every price point.

Kind regards
The Viing Team :)

Rated 3 out of 5 stars

It would be really helpful to be told…

It would be really helpful to be told you already have an account before you type out your message which cannot then be retrieved at the end. Either identify the person as an account holder before they start typing their message or give the option to copy the text.

December 11, 2023
Unprompted review
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Reply from Viing

Hi there, thank you for taking the time to leave review and provide your feedback. We're sorry to hear this happened as it certainly shouldn't be the case. Please can you get in touch with us at team@viing.com and kindly provide more detail on where this occurred so that we can ensure this is fixed asap.
Thank you!
Kind regards,
The Viing Team

Rated 5 out of 5 stars

Rapid and effective support

The support I received was very responsive and helpful.
Thank you

December 7, 2023
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Reply from Viing

thank you so much for taking the time to leave us a great review! it is very much appreciated :)

Rated 5 out of 5 stars

Hassle Free / My Go To Gift Site

Used Viing a good few times now. It's take the hassle out of the "brown envelope" collections used in the past. The site is really easy to you use. Customer Service also really helpful when I've needed advice.
Only thing I have have found that the card often takes quite a while to land through the letterbox of the recipient - so I try and plan the closing date a good week prior to the event date.

December 5, 2023
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Reply from Viing

Hey Lorna, thanks so much for taking the time to leave a great review. We really appreciate it. All our cards are sent by 1st class Royal Mail, but actual delivery times can vary, which is why we encourage our organisers to plan ahead and allow extra contingency for unexpected delays.

We look forward to welcoming you back for your next occasion :)

Rated 5 out of 5 stars

Colleague Leaving

Easy to use & quick despatch of online gift voucher - perfect for work collections!

November 29, 2023
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Reply from Viing

Hi Anita , thanks so much for leaving a great review! Our small team here really appreciate it!

Rated 5 out of 5 stars

Good Site for collections

I like this site for collections and use it all the time at work.
only two criticisms are , cost to draw off the cash, has increased and the time it took to receive the cash, 5 days seemed a long time, but other than that i will use again.

November 27, 2023
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Reply from Viing

Hi Andrea, thanks so much for leaving such a great review. We really appreciate it.
We completely acknowledge your comment on the cost to withdraw cash and if we could offer that option for free also, we really would….but we have kept it as low as possible given the backdrop of increasing costs.
It is also worth noting that we are very transparent with fees and do not charge contributors when adding to the collection pot. There are also no fees when you spend on our Gift store.
Regarding the time it took for the bank transfer, I’d like to reassure you that the majority are completed within 2 business days but we may at time do fraud and security checks which can in some cases cause a small delay.
Thanks again for the feedback and we look forward to continuing to support your group gifts!
Evie - Viing Team

Rated 5 out of 5 stars

Makes gift collection simple

Really good site - we use it twice a year to collect teacher Christmas and end of year gifts. So simple to use and the teachers always appreciate it!

November 29, 2023
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Reply from Viing

Hi Esther - thanks so much for taking the time to leave a great review. we really appreciate it.
it's also really great to hear that you find the service easy to use and that we make it easy to arrange gifts for our hardworking teachers.

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