Got some beautiful V & R spectacles from Specsavers, I’ve returned them half a dozen times as one of the lenses kept falling out. Specsavers tried to fix by replacing a screw, but kept happening. They... See more
Company replied
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I bought an Viktor & Rolf dress. I know i have a sceptic partner and was prepered to ship stuff back and back. But this dress was a realy fantastic first pick. We went to concergebouw in Amsterdam and... See more
Company replied
I have just read the previous review some time ago now I note BUT the exact same thing just happened to us at Gatwick Airport. Spice Bomb was confiscated at the airport because of the shape of the... See more
Bought a skirt from their archive sale and was very pleased. The skirt was gorgeous and the size guide was accurate. The item fit just as the size guide suggested. International shipping was free w/c... See more
Company replied
Company details
Written by the company
Viktor&Rolf is an avant-garde luxury fashion house founded in 1993 by fashion artists Viktor Horsting and Rolf Snoeren.
Contact info
Danzigerkade 55, 1013 AP, Amsterdam, Netherlands
- store@viktor-rolf.com
- www.viktor-rolf.com
3.8
Great
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love everything from Viktor and Rolf
Love everything from Viktor and Rolf . This parfume is smells so good . Thank you 😊
September 7, 2026
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Beautiful pants!
August 3, 2026
Excellent
Excellent service, great with giving updates, beautiful quality and perfect packaging for delivery. And of course stunning designs!
June 29, 2026
The returns process is very difficult
The returns process is very difficult. Yeep is not readily available and the internet is very poor around the stations I have used to try and return this package- no phone number to call- it has been a pain which is a real pity .
May 27, 2026
Reply from Viktor & Rolf
Dear Sarah,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the returns process has been so frustrating for you. We understand how difficult it can be when internet connectivity is limited and support options are not easily accessible.
Your comments regarding the availability of Yeep, poor connectivity around the stations, and the lack of a phone support option have been noted and will be shared with the relevant team for review. We appreciate your patience and are disappointed that your experience did not meet your expectations.
Our support team will reach out to you shortly to assist further and help resolve this matter.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
V&R Customer Care Team
V&R frames from specsavers
I had some V&R frames from specsavers in June last year. They are for my Varifocals and I have to wear them all the time. The lens has popped out over half and dozen times and at Christmas Specsavers changed the frame. The popped out yesterday and Specsavers are saying the frames are out of shame and that is the reason the lens keeps popping. So after wearing glasses for 15 years and never damaging a pair before I am being told that it is my fault. So disappointed. I would think twice before buying the frames.
May 20, 2026
Unprompted review
Reply from Viktor & Rolf
Thank you for sharing your experience. We're very sorry to hear about the ongoing issues you've had with your frames and understand how frustrating this must be, especially as they are your everyday varifocal glasses.
We appreciate your concerns regarding the repeated lens issues and are sorry to hear that the outcome of your recent visit has left you feeling disappointed. This is certainly not the experience we want for our customers.
Our support team will reach out to our supplier and report your concerns to discuss further and review the situation in more detail. Thank you for bringing this to our attention.
Viktor&Rolf Customer Care
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My first fromdesigner Barbie I love it
My first fromdesigner Barbie I love it. I love it. I love it. I’m so happy.
March 17, 2026
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
OMG I love it it smells amazing very…
OMG I love it it smells amazing very fresh and last all day ❤️
March 11, 2026
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Fast& Beautiful
Really fast delivery, very good,beautiful and stirdy sustainable packaging.
Beautiful product.
February 12, 2026
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
I bought an Viktor & Rolf dress
I bought an Viktor & Rolf dress. I know i have a sceptic partner and was prepered to ship stuff back and back. But this dress was a realy fantastic first pick. We went to concergebouw in Amsterdam and she was overwelmed with compliments. Very good quality and incredible looking fantastic.
January 21, 2026
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
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Easy to navigate through online shop
Easy to navigate through online shop
Clear photos & great details of products
Great packaging & early delivery
Communicated each step from order confirmation to delivery
100% customer satisfaction
January 16, 2026
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
I haven’t received the purchased item…
I haven’t received the purchased item yet. I asked about the estimated delivery date by email but no one reply me. I am very shocked because while I am waiting for the reply, the product price was dropped by $110. I paid a lot of money for the item, so I need to receive the item immediately and I think I should take $110 discount. I am very disappointed and I don’t know what to do…I hope someone will contact me.
January 13, 2026
Reply from Viktor & Rolf
Dear Sayuri,
Thank you for reaching out and for sharing your concerns with us. I sincerely apologize that you have not yet received your item and that you did not receive a response to your previous email. I understand how frustrating this situation must be, especially after seeing the recent price reduction.
I have escalated your case to our Customer Care and they will soon reach out to help you further with your issue.
Please be assured that your message is important to us, and we will follow up with you shortly with concrete information.
Thank you for your patience, and again, I apologize for the inconvenience caused.
Best Regards,
V&R Customer service Team
Reply from Viktor & Rolf
Dear Maria,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
I love this brand however after what I…
I love this brand however after what I have experienced made me hate this label, it has the worst customer service and won’t even try to resolve the issue. I bought products online in their official website and they delivered it only to find out that one of the perfume i ordered was missing. I asked for a replacement and since they said it’s out of stock they couldn’t offer the almost same product, value of the product I ordered was $157 and I was asking for a replacement of almost exact item worth $155 and did not reply on the email I sent and just gave the refund. Horrible experience. Told my friends and family not to buy anything from this brand ever.
December 9, 2025
Unprompted review
Reply from Viktor & Rolf
Dear Fredilyn,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience, and we understand how frustrating this situation must have been for you.
What you described is not the level of service we strive to provide. Missing an item from your order and not receiving timely communication is unacceptable, and we sincerely apologize for the inconvenience this caused.
Regarding the replacement, we understand your disappointment. As the item you originally ordered was out of stock, our system issued a refund to prevent further delays. However, we should have communicated this more clearly and provided better support throughout the process.
We value your trust in our brand, and we are sorry that we have fallen short. If you are open to it, we would appreciate the chance to make things right. Please feel free to reach out to us directly with your order details at store@viktor-rolf.com, or if your order was placed on the US website - please you can reach out to us via the contact form you find on website.
Thank you again for your feedback—it helps us improve.
Kind regards,
Viktor&Rolf CS Team
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I’m living in USA and I purchased the…
I’m living in USA and I purchased the dress, however I wanted to return. There are some issues regarding to retrun and nobody helped me to fixed that.
December 1, 2025
Reply from Viktor & Rolf
Dear Farnaz,
Thank you for your message and we are really sorry to hear about your inconvenience.
Our Customer Care will immediately reach out to you and help you create a label to return your order.
In the meantime, please feel free to reach out to store@viktor-rolf.com in case you would have further questions for us.
Wishing you a lovely rest of the day!
Best Regards,
Viktor&Rolf CS Team
Very poor customer service
November 25, 2025
Reply from Viktor & Rolf
Dear Mr Arabi,
Thank you for your message, and please accept our apologies for the delay in getting back to you.
We are very sorry to hear that your experience with our service was not satisfactory. At Viktor&Rolf, we strive to meet our customers’ needs and assist with their requests to the best of our ability.
Unfortunately, we are currently experiencing issues with fragrance shipments to the UK, which resulted in the cancellation of your order and the prompt refund. We sincerely apologize for this inconvenience.
If you need any further assistance or have additional questions, please do not hesitate to reach out to store@viktor-rolf.com.
Best Regards,
Viktor&Rolf Customer Care Team
love this dress / exactly what I was…
love this dress / exactly what I was looking for a long time
November 10, 2025
Reply from Viktor & Rolf
Dear Irina,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
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Top!
Top!! Best Dutch company with great design, I will wear my acquisitions with pleasure.
August 18, 2025
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Quick delivery
Quick delivery, easy website, excellent quality. Highly recommend to everyone
August 8, 2025
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Reply from Viktor & Rolf
Dear Jillian,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
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