Got some beautiful V & R spectacles from Specsavers, I’ve returned them half a dozen times as one of the lenses kept falling out. Specsavers tried to fix by replacing a screw, but kept happening. They... See more
Company replied
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I bought an Viktor & Rolf dress. I know i have a sceptic partner and was prepered to ship stuff back and back. But this dress was a realy fantastic first pick. We went to concergebouw in Amsterdam and... See more
Company replied
I have just read the previous review some time ago now I note BUT the exact same thing just happened to us at Gatwick Airport. Spice Bomb was confiscated at the airport because of the shape of the... See more
Bought a skirt from their archive sale and was very pleased. The skirt was gorgeous and the size guide was accurate. The item fit just as the size guide suggested. International shipping was free w/c... See more
Company replied
Company details
Written by the company
Viktor&Rolf is an avant-garde luxury fashion house founded in 1993 by fashion artists Viktor Horsting and Rolf Snoeren.
Contact info
Danzigerkade 55, 1013 AP, Amsterdam, Netherlands
- store@viktor-rolf.com
- www.viktor-rolf.com
3.8
Great
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Amazing customer service
Amazing customer service, packaged arrived carefully and beautifully packaged
July 7, 2025
Reply from Viktor & Rolf
Dear Customer,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
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Terrible
Terrible! What happened to premium brand value? Think carefully before parting with your hard earned. Purchased 2 x pairs of V&R glasses from Specsavers. One pair had to be repaired almost immediately as the frame screws kept dislodging and have been okay since (but not fully tested as a back up pair). The other had the same issue after 16 months’ wear. (To add, I am not a ‘rough’ user). Specsavers repaired those with thread glue (again) to find the same issue reoccurred after 2 minutes’ wear. Was advised by Specsavers that I might need to use superglue to fix the frames in place. I requested instead that they return to V&R as it was obviously a manufacturer’s fault and design weakness. They were returned with a note stating this was not the case and therefore not their liability. How odd that these frames were discontinued in the meantime?! I have worn glasses for many years and never experienced this before, and with 2 x pairs of the same brand, too. These are supposed to be a premium product. Specsavers offered half priced replacements??? No thank you! Terrible brand, I will not purchase from again. Poor quality build with premium priced branding.
Update: I have a request to remove this review as the eyewear is licensed out and this site purely represents apparel? The eyewear is branded as V&R, price tag is traded off premium branding and the customer does not have clear indication of this ‘separation’. In my mind, it’s not good enough to then say to consumers ‘not my bag’ when questioned. My response would be for V&R to be remove their brand stamp from the eyewear range then?! Corporate having it both ways?
July 9, 2025
Unprompted review
Reply from Viktor & Rolf
Dear Vicki,
Thank you for taking the time to share your experience — we’re truly sorry to hear about the frustration you’ve encountered.
Please know that your feedback is well noted and will be forwarded to the relevant licensed partner responsible for our eyewear line. While we understand and regret the inconvenience you've faced, we would like to clarify that this page is specifically dedicated to our ready-to-wear collections, and we do not directly manage production or customer service for our licensed eyewear products, such as those retailed through Specsavers.
That said, we genuinely value all feedback concerning the Viktor&Rolf brand and will ensure that your concerns are shared with the appropriate team.
Thank you.
V&R Customer Care
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Exceptional quality and artistry in a shirt
Gorgeous shirt. Exceptional quality and artistry combined. Customer Service was also helpful and fast delivery
June 30, 2025
Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
There was no tracking number or proper…
There was no tracking number or proper confirmation email.
June 3, 2025
Reply from Viktor & Rolf
Dear Sahar,
Thank you for reaching out and for sharing your feedback with us.
We will be looking into this internally to figure out what could have gone wrong and why no proper confirmation was shared with you when you completed your order.
Please accept our sincerest apologies for the inconvenience caused.
We hope you enjoyed your order, and thank you for choosing Viktor & Rolf.
Best regards,
V&R Customer Care
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Reply from Viktor & Rolf
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Review flowerbomb
The perfume smells nice but the longevity is horrible. It goes away after an hour of applying. Even though the smell is very good, it’s useless because the smell doesn’t stay at all. I am disappointed, this is my signature perfume and it wasn't worth paying 180€ for. I could have went to any other perfume shop and buy it for way cheaper and have its longevity 10x stronger.
February 17, 2025
Reply from Viktor & Rolf
Dear Diana,
Thank you for sharing your feedback and sorry to hear that you’re disappointed with the longevity of your perfume.
We truly appreciate your loyalty to this scent and want to ensure you have the best experience with it and feel confident in your purchase.
If you’d like, we’d be happy to explore a solution together - please reach out to store@viktor-rolf.com and we'd be happy to assist you further with your issue.
Looking forward to hearing from you.
Best Regards,
V&R Team Support
Great service and product!
January 9, 2025
Reply from Viktor & Rolf
Dear Clare,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
I’m received my purchase on time and…
I’m received my purchase on time and correct. Totally satisfied with my order.
Thank you so much 🙏🏽
January 3, 2025
Reply from Viktor & Rolf
Dear Leila,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
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No answer from customer service
Hey, I’m in USA and accidentally purchased V & R shoes in Euro. Unfortunately they were slightly tight and tried to return. But I can’t put my order number online somehow so I’ve been asking for help. I got answer but it’s just saying to send email other deportments. I’ve kept sending same email over and over they just passing around. I don’t know why but I still have the shoes with me as I can’t success online return. Finally I haven’t heard anything from them. They are ignoring me. I think their customer service is machine.
Re: Finally I have a reply. I’ve sent email with my invoice so many times and don’t know where is the best email to send my info again.
December 4, 2024
Unprompted review
Reply from Viktor & Rolf
Dear Customer,
Thank you for reaching out and sharing your experience with us.
Could you please share invoice and order number to this email address: store@viktor-rolf.com.
Our customer service will then pick it up from there.
Thank you in advance.
V&R Support Team
Reply from Viktor & Rolf
Dear Mr Skaife,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
V&R Spectacles lens dropping out
Got some beautiful V & R spectacles from Specsavers, I’ve returned them half a dozen times as one of the lenses kept falling out. Specsavers tried to fix by replacing a screw, but kept happening. They changed the frame but the same thing is happening again! After so long I’ve reached conclusion that maybe the lens is so delicately balanced that perhaps just cleaning is enough to dislodge the lens.
November 7, 2024
Unprompted review
Reply from Viktor & Rolf
Dear Lisa,
Thank you for reaching out and sharing your experience with your V & R spectacles. We sincerely apologize for the inconvenience you have faced with the lenses falling out, despite multiple attempts to resolve the issue.
It sounds frustrating, and I appreciate your patience throughout this process.
However, this service is only handling requests from V&R Ready-to-wear collections so we recommend visiting your local Specsavers store again to discuss your concerns with a member of the team. They may be able to provide further assistance or explore alternative solutions, such as a different frame or lens type that may better suit your needs.
Please let me know if there is anything else I can assist you with.
In the meantime, we wish you a lovely rest of the day!
Best,
V&R RTW Support
My order ended up returned.
Unfortunately I could not receive my package. Customer service was kind enough to update me only when I asked, nevertheless I could not get my package and forced for a return.
October 22, 2024
Reply from Viktor & Rolf
Dear Elif,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a feedback for us and we are sorry to hear about the inconvenience you experience with your order.
Our CS Team will be reaching out shortly to assist you further with this issue.
In the meantime, we wish you a lovely rest of the day!
Best Regards,
V&R Team Support
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I received a damaged SpiceBomb Dark Leather bottle
I got a bottle of SpiceBomb Dark Leather and after I had opened the box, there was a very strong smell of fragrance coming from the box itself. The product is damaged and bottle of the fragrance has a leak in it from the lid, I took multiple pictures of the damaged bottle and box.
Update: Customer Services has contacted me and solved the issue, thank you for the outstanding service and support.
September 3, 2024
Reply from Viktor & Rolf
Dear Joman,
Thank you for your message. We are really sorry to hear about this inconvenience.
Please rest reassured our Customer Service Team will be reaching out to you shortly!
In the meantime, we wish you a lovely rest of the day!
Warmest regards,
V&R Customer Care
Bought a skirt from their archive sale…
Bought a skirt from their archive sale and was very pleased. The skirt was gorgeous and the size guide was accurate. The item fit just as the size guide suggested. International shipping was free w/c was kind of rare with luxury items for some reason. Although I kept the item, I believe returns are free too. Overall great experience. Better to buy at the brand directly than multi-brand sites.
September 2, 2024
Reply from Viktor & Rolf
Dear Patricia,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
the purchase on the V&R site was fast…
the purchase on the V&R site was fast and satisfactory. Clear display with the items on offer and sizes that allowed me to see immediately what I would have bought.
August 29, 2024
Reply from Viktor & Rolf
Dear Simona,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Reply from Viktor & Rolf
Dear Razvan,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
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Reply from Viktor & Rolf
Dear Isabella,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave a feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
Sunglasses are exactly as described
Sunglasses are exactly as described. Came with a lovely quality case too. Fast delivery, even though they came from the Netherlands. Overall very happy with the product and the service
August 19, 2024
Reply from Viktor & Rolf
Dear Kerry,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave a feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
The dress was too thick.
August 9, 2024
Reply from Viktor & Rolf
Dear Nim,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave a feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
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