Vilamora Reviews 

Ordered a coat had know idea it was from china or i would never have ordered it quality is terrible size is small returns are not easy so took a credit but it only lasts for 30 days

I chose 1 star rating but it should be zero, as no option for zero star. Ordered pair of boots and noticed 2 pairs ordered, which was not my error. Was unable to contact them to change the order. The boots which I received were 3 sizes smaller than I ordered and the material was substandard and looked cheap. They can't fit me and they look too bad to sell to someone else. Ive been calling vilamora on the mobile number on their website. I won't even send an email. I'm reporting them to Trading Standard. This business needs to be investigated as they have a uk Registration. They are obviously cheap China stuff parading behind glossy pictures of goods which look to be of high quality. Clearly a scam business. I should have checked their reviews first. Sadly, I usually do, but didn't check with this business. I'm very angry!

Polo and short set
Absolutely rubbish quality. I wouldn’t dry the dog with it. When complaining I was offered 75% credit of which I would never use
Avoid this company completely rubbish

Loved the pictures and info on the website plus the plain guidance on sizing

Excellent picture on website. Well fitting and tailored. Reality is more like a sack, poor quality and not even worth a donation to charity. Please, DO NOT trust this company.

As with others , I wish I had looked at the reviews before ordering two pairs of Capri pants. They are not the ones advertised on their site, not linen and certainly not wearable. In fact I won’t even be taking them to a charity shop as the quality is so poor. I’m gutted because they cost over £50 for the two and I could have got the same ones from Temu if I had wanted cheap Chinese clothing. Beware of this scamming company.

Poor quality item, nothing like the description or appearance on the website, plus it's the wrong size - extremely small for a mens' L. Return involves paying postage to China!!! Gutted. Ripped off completely.
AVOID. What a scam.

Website was easy to navigate. Nice selection of garments. Very speedy service. Just waiting now to see if delivery courier matches the standards of Vilamora.

Like others if I could give no stars I would. I ordered underwear, meant to be a pack of 5 but just one knickers that would be too small for a young child even. A lesson to always check site is genuine. Paid £24 for these non existent items. Have emailed them and got a generic reply. It appears to be UK based but that's just a scam. It's China based. Will be reporting this site to Trading Standards as should everyone else affected.

from the moment i went online and ordered wich went through like a summer breeze ,,then i noticed that [I ] had made a terrible error,,i ordered double the ammount i wanted /needed ,now as i am not I.T. literate whatsoever i panicked and relayed my my mistake to the support team of Vilamora,within a couple of hours they had this sorted and sent me an email to rest my fears of the trouble i had ,,they were excellent in this ,and i have to say me ordering on boxing day to making the mistake , and them sorting it out for me was less than 48hrs .I would have no hesitation in using Vilamore again ,as its good in these days we live now that you can trust a company without having to worry .....Robert Snededon.

Do NOT use this retailer under ANY CIRCUMSTANCES. It does not deserve a single review star. The retailer's contact addresses are clearly used BY the retailer but it, point blank, refuses to acknowledge customers' correspondence (either by letter or by Royal Mail). No-one answers the mobile phone number given on the website.
My order, which I cancelled within the given time period, was neither cancelled nor stopped. I refused to accept the lightweight package delivered by Royal Mail. It was returned to the premises in Feltham, London. It has since been returned by their unit to me (!), so I have to take it back to Royal Mail on Monday. Vilamora is clearly "playing silly buggers" with me. I do not tolerate such behaviour.
American Express is currently dealing with my complaint, but I have warned the retailer that I now intend to take it to the County Court to claim a full refund and recompense for my wasted time, wasted postage, phone calls, and considerable inconvenience.
A scamming retailer that unashamedly offers zero 'customer service', apparently below-standard products, and is intent of robbing bona fide customers of their money. If a customer wishes to receive a refund, it seems they will have to resort to taking legal action against Vilamora. Do it - it is the only way this disreputable deserves to be held to account!

Very quick and simple check out process

Time line between order and delivery was not communicated effectively

I wouldn't even give it one star ! Looks nothing like what is seen on website, poor manufacturing, flimsy and incorrect sizing.

I have ordered a lady's cowl neck shirt for work. Looks beautiful on the website, so tight on my arms I can't get it on. Men's bomber jacket, fleeced, it's like a rag, think and flimsy, and a polo shirt. It was supposed to be XXXL and looks more like S.

I have tried to return and they have told me that I need to take a photo of all items and using a take measure send me the dimensions of each item. I have responded back to say I legally have 14 days to return an item and now they are not responding to me. Their website states 30 days hassle free returns. Absolutely nonsense. I wish I had read trust pilot reviews before buying. Lesson learned.

Shocked at what they sent me based on photo and description - not even worthy of 1 star. A stylish looking cotton and linen blend dress is what I ordered, a polycotton monstrosity resembling a cheap nightie is what I was sent. Have created a return request for which I have had an acknowledgement but still awaiting a “proper” response. I’ll see what happens and report back. Based on this experience I would not recommend this site.

Scammers - clever, in that they actually responded to my messages on their support page but it was all rubbish. Have now spoken with Amex to start the refund process

I highly recommend vilamora 110% I had a little issue with ordering and they sorted within hours i thank you . . havnt received the the product yet as only ordered a few hours ago. but responses can't fault

I found it easy to find and order my item but I was rather disappointed in the time it’s going to take to arrive.

I have reviewed as shocking...I have also attempted to receive a refund. Attempted to email and on sending just 'threw me out' if this makes sense. this is theft! a blatant disrespect to any consumer. I will be reporting further as not the only one and the money they must be accumulating from people! absolute scammers and nothing but thieves!

Do not use this company. I have received a jacket. This website has mentioned it was luxury clothing. However for being a fleeced jacket it was paper thin. No easy returns process and I need sorting today before Christmas rush. Hopefully this company will reach out and I can update my review for them - ongoing from 15th December and now they don’t answer emails. I would like a full refund.