High quality products
The products I received are of really high quality and very authentic. The products can really well package and I am overall really impressed.
September 18, 2026
Unprompted review
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4.1
Great
9 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Purchased the clear protein strawberry…
Purchased the clear protein strawberry lemonade. Fast delivery, taste good, seems like a pretty good product without synthetic sweeteners & chemical additives. Will buy again
September 17, 2026
Unprompted review
Super products
Super products, fast delivery, everything just perfect 😍
September 15, 2026
Unprompted review
Terrible experience
Terrible experience. I waited more than 2 weeks for my package to arrive, and I still didn't even know about it.
They do not have a phone number - of course, as it's a Chech company, not Swiss, not German or so, but their site is German and the domain is .ch. No phone number and in the email they said my package will arrive soon. Ifter more than a week I waited another week. Finally the horrible DPD did not ring the bell just called me when I was in a meeting, and took back the package, it was their mistake. Finally, they sent back my package after waiting nearly 3 weeks by mistake.
I almost got the package after 3 weeks, but finally it was returned. Terrible experience! Never order again.
May 18, 2026
Unprompted review
Reply from Vilgain
Hello,
We are very sorry to hear about your experience. We completely understand your frustration, especially after waiting almost three weeks for your order only for it to ultimately be returned.
We are particularly sorry that the communication and delivery process did not go as it should. We always try to resolve these situations as quickly as possible, and we appreciate you taking the time to explain what happened. We are glad that we were at least able to communicate with you by email and work on the issue with you.
We sincerely apologize for the inconvenience and disappointment this has caused. This is certainly not the experience we want our customers to have.
Kind regards,
Katja - Vilgain Team
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