Village Hat Shop Reviews 

Phoned up Village Hats after having placed an order for a Dorfman Pacific as had subsequently read about them coming up quite big. I got through immediately and the person I spoke to was extremely helpful as he went and measured the particular hat, then gave me the option to cancel the order or let it arrive and see how it fits in person. Glad I chose to stick with it as it is a great quality hat that fits really well and is exactly what I was looking for.

The hat was good quality but didn't fit. It was only then that I realised you have to PAY to return the hat for a refund. Won't bother buying from them again. £4.65 not well spent.

I ordered three flat caps and a newsboy hat. I had to send one hat back that was too small and had to pay for shipping and also read that all the hats were made in China. Not what I expected.

Shocker. Tried the hat on, very small so tried to pull down a bit over my forehead and the back of the hat fell through. Laughable. Don’t use, quality is very poor and way over priced

I ordered an ‘oversized’ beanie and the one that came was like a rubber swimming cap fit.

Even worse! I had an auto review from me saying Zac was really helpful. Lol. Any really helpful messages you see should be cast aside as cowpat

I have ordered 8 hats in various styles from village hats. I cannot fault the quality of the hats, and the service.
My experience was excellent. That being said, I have not had to return any items, so cannot comment on the returns system.
I would have no hesitation in recommending them. 👍🏼

Do not buy from this fraudulent company. My delivery never came its been over a month. Royal mail said my hat was returned to Village hat Shop. Village hat said they will not send out another hat or give us a refund, because they haven't received it. Customer service was very unhelpful and rude over the phone. For a hat that cost £12.95 they should be ashamed.

I am so used to being able to return goods free of charge, I didn't look at Village Hats returns policy.
You have to pay £4.95 to return goods that you feel for whatever reason is to working for you. The online retailers I deal with have a free returns service.
So you are taking a minimum of a £4.95 extra charge gamble when you buy online with this company. It defeats the object of online shopping, but hey look at all of the bad reviews they get?? I will not be using them again. Take care everyone :)

They asked for extra details of credit card account, claiming I had sent them an incorrect billing address and that my order 'is not 3d secure'. I confirmed the address was correct but they persisted in demanding more details. Which I am certainly not going to give. I've cancelled and won't be going near this company again.

another company i shoulda looked on here first to find out about before i made a purchase.

Village Hats ..... what a truly awful company. Please note that ‘Hats and Caps’ and ‘Village Hats’ are the SAME COMPANY.

I ordered an Epsom Fur Felt Fedora from them. It took them 4 days before they contacted me to tell me the size I had ordered was out of stock.

I went back to their website and opted to try the smaller size in the hope that it fitted, and they told me that they would accept a return if it did not. They did not explain their returns process, nor highlight any costs therein at that time.

I ordered the other hat, and it arrived 2 days later. I opened it immediately, excited by my purchase, only to find what I consider to be a very poor product which bore little resemblance to that shown on their website.

The material was flimsy, and the hat would not retain the shape shown on the website. This is obviously what I had in mind when I ordered, otherwise why else would have chosen this style ? The brim constantly wanted to turn upwards, and the structure in the crown/peak was poorly defined and lacked the character shown on their website. I believe that the two hats were of different quality. Furthermore, the brim was asymmetric and looked odd when I put it on. Even my wife agreed with these views, and she rarely agrees with me !!!

I emailed Village Hats customer service, and got n o response.

I emailed them again, and got a response asking me to send photos.

I took photos and emailed them to Village Hats customer services ........ and got no response.

I sent another email asking them to look at the photos and respond ........ but got no response.

I called the customer service number, and was redirected to what I believe was a non-UK service centre where I eventually spoke with what I consider to be a surly customer service assistant.

I explained my case and he went away to retrieve the email, but couldn't. I sent it again, and eventually he acknowledged that he could see my photos. He went away to 'study' the photos and eventually came back to inform me that the photos did not corroborate the points I had made in my email complaint.

Apparently a fedora with a turned-up front brim which makes you look like Benny Hill (showing my age there) is perfectly acceptable, given the style shown on their website which inspired my order originally is most definitely not in the same vein.

He agreed that I could return the hat, but would have to pay for the return and use their 'Rebound' service. I was not happy and told them that I would want the return fee refunded as the hat was not as expected and that the website has created a false expectation on my part. He said they would decide if my complaint was justified when they received the hat back.

Reluctantly, and somewhat peevishly, I returned the hat, paying the fee. It then took this wonderful 'Rebound' service more than 10 days to convey the hat back to Village Hats, who then took another 20 mninutes after the formal delivery time notified to me by the carrier to assess that my complaint had no basis and that the hat was 'as described'. This is what they said in their email to me:

"I suppose we could have specified the above information on the product page, but the description of a product has to focus on the most important information and stay short enough to be readable quickly enough by our website visitors."

How about that eh ? A contemptuous view of their customers, and even they acknowledge that the information on their website is misleading and lacking in detail.

My view remains that the hat sent to me fails to match the styling in their website image, and I suspect that the quality/weight of the material used in the website image hat was higher than that sent to me, evidenced by the fact that the hat they sent would not hold any shape other than the Benny Hill style.

I recommend that if you are considering a purchase from Village Hats, you either look elsewhere as this is a big multi-national company with a strong web presence and appalling customer service, or you go to a REAL SHOP where you can see what you are buying before you spend any money and enter into a farce which you later regret ....

Great hats good quality and great service! I ordered the wrong size hat and emailed the company. They were helpful friendly and efficient- good customer service. Following return of said hat via their rebound service, I received the hat ( which is a present) today and thankfully before Christmas. A good experience of this company. Thank you 🙏

In my opinion quite a dishonest merchant; they shipped my order via FedEx which was delivered to the wrong address and I did not receive my order. Once I opened a claim with paypal they said my order was shipped and washed their hands. I would suggest you do not buy from them, I guess Brexit is having a big impact on their cash flow.

Last order received in 1-2 days.
This time, I was in a hurry so paid $20 extra for quick shipping.
Now it will take 7 days to receive the order.
NOTES: THEY HAVE MOVED TO KANSAS
DO NOT PAY FOR QUICK SHIPPING; IT IS THE SAME AS FREE SHIPPING

I love to watch Western movies and this is my passion. So I deciddded to buy Western hats and this shop was an excellent assistant in this matter: quick delievery and stylish hat was here in my hands!