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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, most reviewers were let down by their experience overall. Customers frequently report dissatisfaction with product quality, describing items as dreadful, cheaply made, and not matching advertised descriptions. Many also face significant challenges with the return process, often costly due to international shipping, and find it difficult to secure full refunds, with some only offered partial refunds or store credit. Additionally, people often experienced orders arriving late or not at all, and found products differed significantly from online descriptions, including incorrect sizing and materials. Reviewers also frequently encountered poor communication, with emails going unanswered or support channels inaccessible, hindering effective returns and refunds.

What people talk about most

Product

Customers consistently express disappointment with the product quality, often finding items to be made of... See more

Quality

People report negative experiences with quality, with many reviewers describing clothing and products as... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over the... See more

Refund

Reviewers highlight negative aspects of refund, with many reporting that the company does not offer full... See more

Order

Reviewers express widespread dissatisfaction with the ordering process, with many regretting their decision... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordering is easy however as the goods are coming from China probably couple of weeks to arrive. Very poor quality, sizing not as UK spec but then returning a nightmare. After numerous emails to get r... See more

Rated 1 out of 5 stars

Clothing was terrible quality. DO NOT OFFER FULL REFUNDS. They make you ship back to China which costs £30, and then will only offer you half of a refund (so you are basically getting nothing back aft... See more

Rated 1 out of 5 stars

My complaint has gone on for a while. Despite being completely missold an item they will not give a refund. They actually ask you to buy more stuff at a ‘discount’ price, after being sent absolute tat... See more

Rated 1 out of 5 stars

Tried to cancel my order when it was duplicated (by their systems) within the 1 hour cancellation window - emailed and messaged using Insta and also completed the contact us form on their website. Al... See more


1.2

Bad

TrustScore 1 out of 5

193 reviews

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No history of asking for reviews

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1.2

All reviews

(193)

151 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is part of a number of…

This company is part of a number of fraudulent websites that are promoting clothing that they do not have.

What they do, is you buy from one of their platforms, in this case, Villamora, and then when you get the item delivered, hey guess what?. ITS NOT THE ITEM YOU ORDERED and the quality of the item is rubbish.

On top of this, they refuse to give you a refund. What the woman says is, we are environmentally friendly, we do not want the item back, but we will give you a 30% refund.

I have in vain tried to get a refund, so what I have done instead is goto the Police and Trading Standards about them, and I will hunt them down personally and shut them and their pitiful businesses down.

June 10, 2025
Unprompted review
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Rated 1 out of 5 stars

1 star is generous

1 star is generous, I would give them 0 stars. Company should be ashamed of selling tat, I bought a dress for a party for £29. Thank god it never arrived, looked like a very cheep pair of curtains, in fact i think curtains would have looked better. It’s going straight in the bin. Wasted my money, honestly looked nothing like in the picture. Don’t waist your money. I’ve learnt a hard lesson. Cheep material poorly made.

June 11, 2025
Unprompted review
Rated 2 out of 5 stars

NOT SILKY AND runs really small

Order a silky pj set ,
Took so so Long to come

Came with no bottoms
Quality was not silky, more hard stain
Size runs very very small
And I order a size up form my normal
Side to have more room
And still they was tiny

Communication regarding the
Missing bottoms was
Good and they would sent the new
Bottoms.

But I told them about quality and size and they wasn’t interested told me return once bottoms come if I don’t want.

Which I have return ad they to small

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase from vilamora.com

Do not purchase from vilamora.com

I thought I was buying a beautiful blazer from a UK based company @ £39.99 reduced from £70.00

The package was shipped from China and I received an absolutely appalling thin quality garment made of thin blue apron material. I would not even pay 50 pence for let alone £39.99.

Unbelievable, I am now trying to negotiate a refund but appears they feel a 15% reduction in price will be acceptable.

Absolutely appalling and I thought I was purchasing from a legit UK company 😠

June 4, 2025
Unprompted review
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Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would.
Please avoid this company and do not part with your money.
They claim to offer full refunds but blank and block you once you try to return items.
DO NOT BUY OFF VILAMORA.COM

May 7, 2025
Unprompted review

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