I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I... See more
Company replied
ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
Company replied
You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I re... See more
Company replied
Company details
- #15 of 16 best companies in Flooring Store
- #37 of 44 best companies in Home Improvement Store
- #7 of 8 best companies in Tile Store
- #3 of 3 best companies in Wood and Laminate Flooring Supplier
Written by the company
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
Contact info
6272 Opal Lane, 48439, Grand Blanc, United States
- 810-208-9223
- customerservice@villohome.com
- villohome.com
4.0
Great
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response and product delivered…
Quick response and product delivered within a week.
Product was exactly as described, I was having a hard time finding these brass pieces for my restore project.
December 30, 2024
Reply from villohome.com
Hello Kelly, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Inaccurate shipping time
As it was a holiday gift, I ordered from this site due to the advertised shipping and arrival date of 5 business days after same or next day ship date. This was 12/16/24. I received no tracking or status update despite contacting the company on the shop app. It arrived on 1/2/25.
December 31, 2024
Reply from villohome.com
Dear Richard,
We are writing to inform you that your order experienced a brief delay due to circumstances beyond our control. As PO Box address was provided we had to ask for the physical address due to company policy. In addition your order was placed over the weekend, it was processed on the following Monday. Unfortunately, the holiday season resulted in an unprecedented volume of orders, and our 3rd party warehouse faced staffing constraints. Consequently, your order was delayed by 3-4 days. We regret any inconvenience this may have caused and appreciate your understanding.
Thank you for your patience.
My order sat for days (6) until I…
My order sat for days (6) until I responded to an email. I then got my item within 5 days.
December 26, 2024
Reply from villohome.com
Dear Shannon,
We regret to inform you that our standard delivery timeframe of 5-7 working days was impacted during this holiday season. The unprecedented volume of orders, combined with reduced staffing levels, resulted in extended processing times. Furthermore, a technical requirement necessitated the verification of your shipping address before processing, which added to the overall delay.
Thank you for your patience.
i like to smell.Very good
December 26, 2024
Reply from villohome.com
Hello Gundegmaa, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Reply from villohome.com
Hello Janey, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Good Experience
Got a couple of really sweet pendant lights. Delivery from China went well, plan for two to three weeks. Lights were nice quality and look great. Would buy from Villohome again.
November 29, 2024
Reply from villohome.com
Hello Kate, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Never ordered anything through…
Never ordered anything through Villohome before, but after submitting my order online I was notified quickly of my order, it's pickup and tracking information. Very helpful friendly service they provide.
December 11, 2024
Unprompted review
Reply from villohome.com
Hello Dakota, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
I had the worst experience with this…
I had the worst experience with this company. See my email to them below after cancelling our order after waiting several weeks. "You guys completely scammed us out of our order, you made us wait several weeks to only find out that you cancelled the order. Udit Kuril sent me an email explaining that our order would not send until 12/27, which we were okay with waiting on. We called your company and talked to someone over the phone who said we did not need to reply unless we want to cancel. Then yesterday, Udit Kuril emailed and said, "Can you please attend my previous email and let me know?" and not even 5 hours later he just went ahead and cancelled the order?! What is wrong with you guys? I am completely furious you wasted my time with your company. We're moving and won't have a bedframe for our new home, way to go."
December 5, 2024
Unprompted review
Reply from villohome.com
Hello Leigh,
This is Uchit from Villohome. I’m reaching out to follow up on the email we previously sent regarding your case. In that email, we provided a detailed explanation of the situation, outlining how certain automated processes beyond our control led to the issue. We also included a solution that we believe will work for you.
I hope you’ve had a chance to review the email and found the proposed solution helpful. We genuinely value your satisfaction and hope this resolution meets your expectations.
If you’re satisfied with the outcome, we would greatly appreciate it if you could update your review to reflect your experience after receiving the solution. Positive feedback means a lot to us and helps us continue improving our services. Thank you for your understanding.
Regards,
Uchit Barot
VILLOHOME
Reply from villohome.com
Hello Ashleigh, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
I hate this app🤬
December 4, 2024
Unprompted review
Reply from villohome.com
This customer has not purchased from us, and we requested information never returned to us either. This is definitely spam.
Citrus Soap Review
Excellent customer service, fast shipping time, offered discount, good company to do business with. Product is quality.
November 25, 2024
Reply from villohome.com
Hello Graham, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
fast shipping product as described!
November 25, 2024
Reply from villohome.com
Hello Janet, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Really nice quality corgi soap dispenser is so nice and…
The corgi soap dispenser is so nice and I’m really pleased I found it.
I can’t wait to use it.
It will be great for years to come.
It came quickly as well.’
November 4, 2024
Reply from villohome.com
Hello Jan, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Customer Service Iffy
I ordered 2 cabinets and it wasn't Villohome's fault but they were back ordered. For a while I was willing to wait. I contacted company trying to cancel order. Never heard back from them until I got the email that they were on their way. At this point I just refused delivery from FedEx when they arrived.
November 5, 2024
Reply from villohome.com
Hello Barbara,
As you know, our team is already in contact with you in regards to this matter and we are trying our best to bring a satisfactory resolution for you asap. We understand that this incident must have caused you an inconvenience. You can rest assured that we are actively looking into this matter on a priority basis. Thank you for your patience.
Regards,
Villohome Team.
Great product and website.
November 4, 2024
Reply from villohome.com
Hello Kendrick, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
don't buy anything from them
I don't buy anything from them anymore, I received my order, but it was different from the pictures on the website
November 5, 2024
Unprompted review
Reply from villohome.com
Hello Andrie,
Your order was #8397 - and was delivered via FedEx - you didn't even contacted us describing the issue I just checked - we have a policy of exchange if received different product from our side or if there is some issue in the product.
Awaiting reply.
Product was just as advertised and came very quickly
Product was as advertised and came very quickly
October 31, 2024
Reply from villohome.com
Hello Ann, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Excellent communication and service
Excellent communication, and you worked hard to expedite my shipment so that I could get this product to my client extra quickly.
October 30, 2024
Reply from villohome.com
Hello Alex, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Messed up shipping process, ultimately resolved acceptably
I haven’t received my samples! How can you ask for reviews when you haven’t fulfilled your part contract.
Update - samples received. Not sure where the problem was. Team was a little slow to respond to my request for updates (I emailed twice asking for an update). Situation rectified.
October 28, 2024
Reply from villohome.com
Hi, sorry about the samples were not delivered to you. We will investigate this issue and get back to you ASAP.
Villohome Team
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