Vimcar GmbH Reviews 

product is extremely unreliable, effectively useless. Support do not respond to problems.

The core functionality is fine – but the app interface feels like something straight out of 90s Microsoft or SAP. When it comes to the contractual side, it’s a disaster. They’re great at sending invoices and payment reminders, but customer service? Not even worth one star.

And of course, the renewal reminder only arrives after the cancellation deadline has passed. Makes perfect sense – for Vimcar, not for the customer.

Trying to resolve my login issue twice a day for over a week now, the guys on the phone are great but I never get the call back so beginning to get fed up . Would not recommend to anyone as the service is poor.

Competent service team when they eventually respond.

Dreadfully slow customer service. The service is inaccurate and buggy but they don't appear interested in resolving it. Best take your business elsewhere

Still trying to resolve an Invoice query from over a year ago, the only answer I have actually received is that the employee who offered me the price and terms no longer works for the company, even though I have sent them emails which date back to 2020 and 2021. After asking to not auto renew & cancel and sending the trackers back as requested they still are trying to bill me for the next 12 months. Spent hours on the phone, hours finding old emails and replying to them, but seem to be going round in circles.

A very bad experience. Would not recommend.

The product is good, but the service is non-existent. I don't know why there is not a simple web shop where you can buy more dongles? Every time I want another dongle I need to send countless emails before I even get a response. Strange company to work with.

technically the product is good. However, when I had a problem it was difficult to locate a service number to call. I had to search in internet to get a service. Once I got the number the service I reached were helpful, cordial and friendly to resolve my issues.

Awful company to deal with. We are cancelling our subscription. They overcharged us 3 months ago and refuse to answer our Accounts Department emails to get a refund. Zero customer service. Avoid them at all costs - pay a bit extra and use a more reputable company who will actually speak to you when there is a problem.

Is the UK market still supported?

New devices have been paid for but have not been recieved?

No UK phone support?

One of the most fraudulent companies in the market please try and avoid I have an account with them now and they are refusing to close my account knowing I have closed my company. Customer service is non existent / extremely rude staff . DO NOT BUY from this company

Been a customer for several years and trying to buy a new device. Customer support email gets no responses (been emailing over 3 weeks now). No where on the website to get another device. Very annoying.

Very happy with our Vimcar tracking system! Simple to use, efficient and delivery of the tracking devices was really quick. Sami and Laura are super helpful, informative, friendly and get back to me promptly whenever I have a question.100% recommend to any business that need to track their vehicles.

I like luara she's very good helping 👍 ex

Very helpful staff quick and easy to deal with. Would recommend

Vimcar is a straight to the point software as a service business. Their model gives flexibility to businesses which cannot be underestimated in these uncertain times.

Their onboarding, response and support is commendable

Really easy and simple to use. Came quickly and incredibly easy to self install. Customer service is really sharp and quick to help.

Fantastic! Sent within a day or two, took me longer to find the battery then it did filo install the tracker! Desktop viewing is state of the art, and app is great to find out where the vehicles are! Just about to order some more! Saved fuel and mileage in the first weekly review! Over 10%

Following a dire experience with our former provider (TeletracNavman), finding Vimcar was a real boon to our business.
Comms were as they should be, tracker was easy to install & the software is user friendly.
Very competitively priced - Wins on all fronts!

Excellent service from the start.... Guidance on how everything works and how to install the vehicle trackers was superb... Very easy to install, the app is self explanatory... No complaints whatsoever...