I had an issue when trying to view the Vehicle Inspection report so I started a live chat to rectify problem. They responded immediately to document the issue and then followed up via email to notify... See more
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See what reviewers are saying
All the information that I needed was absent from the report. It gave me a general description of my truck , which I already know, but none of the information I was supposed to get. No owner history a... See more
Have always been suspicious about cheap whatever especially used cars so when I was offered a good-looking model at a price my wife thought was just lovely, I didn't get excited too easily. Looked up... See more
I had a couple of minor issues getting everything set up the way I wanted and so I contacted customer support and within 3 hours they got back to me and took care of my issues. Haven't experienced su... See more
Company details
Written by the company
Your one-stop shop for vehicle data. VinAudit is a private technology company founded in Kirkland, WA that specializes in vehicle history solutions for auto dealers, consumers, and businesses. Paying exorbitant fees for basic data should be a thing of the past! Since launching in 2011 as a first-level access provider to the National Motor Vehicle Title Information System, we’ve quietly built one of the largest vehicle databases in North America. In 2020 VinAudit expanded operations to support the Canadian market, becoming one of two providers north of the border. Our solutions include vehicle specifications, market valuations, ownership costs, images, and inventory data feeds.
Contact info
15117 Main St #205-853, 98012, Mill Creek, United States
- 1-800-480-4428
- support@vinaudit.com
- vinaudit.com
3.7
Average
199 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a great assistance
It was a great assistance, thank you for the support
June 22, 2025
Unprompted review
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Resolved my issue quickly!
June 10, 2025
Unprompted review
Been researching cars recently and this…
Been researching cars recently and this was exactly what I was looking for. They saved me from buying a salvage car from a sketchy seller on FB with a great explanation from their support. Thanks a lot!
May 20, 2025
Unprompted review
Company reached out after review
After writting the below review about my experience, I received a phone call from vinaudit. They apologized and said their office had been closed when I called. Im not sure why the emails bounced back as undelivered. They followed through with sending a vin report. They offered a refund within 24hours.
Untrustworthy. I used the vin report May 2025 as it advertised as an instant report. My visa was billed and I never received a report. Tried phoning the customer service number in both canada and usa. Canadian number is not in working order. American customer service number took me to a voicemail that said it was full and hung up. Emailed both Canadian and American customer service email and both said they were undelivered.
May 15, 2025
Unprompted review
Provided no information
Provided no information. No title history. No ownership history. Still waiting on response from customer service email.
April 15, 2025
Unprompted review
Reply from VinAudit
Hi, Rev. Burton Bagby-Grose.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is to provide accurate and comprehensive vehicle history information, and it’s disappointing to hear we may have fallen short in your case.
Please note that the availability of title and ownership history can vary depending on the specific vehicle and the records available from government and industry sources.
To assist us in investigating further, could you please provide details related to your order—such as the email address used to run the report, the date of the transaction, VIN, or report ID? This will help us look into the issue and work toward a resolution.
Thank you for your patience, and we hope to make this right.
Best regards,
Marinel Paclian
Operations Administrator
VinAudit.com, Inc.
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Just ran a history report for a 2008…
Just ran a history report for a 2007 vehicle. the only thing that came back was one registration in 2007 and one in 2024. I ran the carfax and it had a registration and odometer reading every year, ton of service records, etc. I contacted the company and they offered to refund my order which they did.
April 4, 2025
Unprompted review
Fast Service with Instant, Helpful Customer Support
I received exactly the service described—quick, easy, and incredibly helpful. When I reached out to customer service for a special accommodation on the receipt, they responded within minutes. Exceptional service all around!
April 2, 2025
Unprompted review
They have integrity
I had a problem with my report.. I emailed the company and every concern was touched upon. :) I was heard. It was refreshing👍..
They were honest and accountable.
I didn't get a helpful report, but I was made to feel very Listened to and Valued as a customer.
I recommend give them a try. They have integrity.
March 24, 2025
Unprompted review
Customer service is great.
Customer service is second to none. The report did not provide the vehicle service history. I was immediately contacted by customer service who, promptly issued a refund.
March 11, 2025
Unprompted review
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Not for me but good customer service
The report did not provide what I was looking for. I sent an email asking about a particular part of the report not making sense and they issued a refund without me even asking. Pretty good customer support.
February 25, 2025
Unprompted review
Michael Angelo Quito Was great at…
Michael Angelo Quito Was great at costumer service and very great commentator
February 13, 2025
Unprompted review
Dangerous
Dangerous. Got an email from a scammer asking me to use this. I'm not even in the USA and my vehicle wouldn't possibly on this website. They came through AutoScout24.
February 7, 2025
Unprompted review
Reply from VinAudit
Hi,
Thank you for bringing this to our attention. We take reports like this very seriously and appreciate the opportunity to investigate further.
VinAudit.com exclusively provides vehicle history reports for U.S. and Canadian vehicles; we do not operate outside these regions. Unfortunately, we have recently received reports of fraudulent entities misusing our name, particularly in Europe.
Could you confirm whether the request directed you to **VinAudit.com** or a similarly named website with slight variations, such as an extra letter (e.g., Vinaudite.com)? If possible, please share any details, such as the VIN or the email you received, so we can look into this further and take appropriate action.
We sincerely regret any confusion or inconvenience this may have caused and appreciate your help in ensuring others are protected from potential scams.
Best regards,
Marinel Paclian
Operations Administrator
VinAudit.com, Inc.
Excellent service!!
What a JOY doing business with them. If you want something done and done well, you've come to the right place!! It's easy, efficient, fast response time, friendly and everything else you could want when you need something done.
January 22, 2025
Unprompted review
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Customer support is fantastic.
Customer support is fantastic
I had forgotten to download my report (which is available up to 90 days after purchasing) - oops! When I asked about it, Michael got back to me right away and was able to give me a new report without charging me for it. The response time was super quick, and I had a good experience talking with Michael. I really appreciate the support and kindness. I highly recommend using VinAudit.
Thank you!
January 12, 2025
Unprompted review
Total scam
Total scam!
Nothing is correct from the info from the car after payment and gives nothing from specifications about the history from the car!
My car is from 2016 and the info they give me the car is from 2001??!!
Dont spend your money on this, its a Total scam!!!
January 12, 2025
Unprompted review
Reply from VinAudit
Hi,
We are truly sorry to hear about the issues you've encountered with your report, and we sincerely apologize for the frustration it has caused.
To help us investigate and resolve the matter promptly, could you please provide additional details about your order? Specifically, we would need the VIN you entered and any other relevant information about the report you received. This will allow us to conduct a thorough review and ensure you receive accurate and reliable information.
Your feedback is essential to us, and we are committed to making this right. Please don't hesitate to reach out if you have any questions or concerns in the meantime.
Thank you for your patience and understanding. We look forward to resolving this matter as quickly as possible.
Best regards,
Marinel Paclian
Operations Administrator
VinAudit.com, Inc.
Professional The service provided by the website did…
The service provided by the website did not satisfy my needs. When I contacted support services he immediately responded and explained the problem but he also stated they were prepared to offer a refund. Fast , honest and friendly service to the customer.
January 10, 2025
Unprompted review
SCAM
I bought a report for a car of mine. When the report came in it was a complete different car. My 36 euros straight in the bin. Thanks guys:(
January 8, 2025
Unprompted review
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Received a wrong rapport
I give my vin number and see the right car, a mini. after payment I receive a report of a completely different brand with a completely different vin number.
December 22, 2024
Unprompted review
Reply from VinAudit
Hi Maayke,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced and regret that we did not meet your expectations.
To help us investigate and resolve this issue, could you please provide additional details about your order? Specifically, the VIN you entered and any other relevant information regarding the report you received. This will allow us to thoroughly review what went wrong and ensure you receive the correct information.
Your feedback is extremely valuable to us, and we’re committed to making this right. We look forward to resolving this matter promptly.
All the best,
Marinel Paclian
Operations Administrator
VinAudit.com, Inc.
Absolute scam
Absolute scam. It's says will provide all kinds of info and after you check out only provides general information easy to find without paying. Don't waste your money with this service.
And to add to the insult no refunds, of course.
December 15, 2024
Unprompted review
Reply from VinAudit
Hi Miguel,
Thank you for sharing your experience. We regret falling short of your expectations and truly appreciate you bringing this to our attention.
It seems we haven’t received a response from you, which has limited our ability to investigate further. Could you please provide more details about your order, such as the VIN or the specific information you were seeking? This will help us address the issue thoroughly and ensure you receive the information you need.
We value your feedback and hope to make things right.
All the best,
Marinel Paclian
Operations Administrator
VinAudit.com, Inc.
My report done in Canada was worthless
My report done in Canada was worthless. They do not get information from all sources to make your report accurate. They showed no accidents for my vehicle when in fact there had been an asccident (from a Province that they do not get information from!)
September 15, 2024
Unprompted review
Reply from VinAudit
Hi Frank,
We sincerely apologize for the inconvenience and frustration caused by the incomplete information in your report. We are continuously working on improving our accident records across all provinces in Canada, and we understand how crucial accurate data is to our customers. Unfortunately, our current system does not yet capture accident information from all provinces, which led to the omission in your report.
As a gesture of goodwill, we have processed a full refund for your payment. Refunds usually take 5-7 business days before they appear in your account.
We truly appreciate your feedback, as it helps us enhance our services, and we hope to serve you better in the future.
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