What I ordered is what I got! Quality products that make me feel like I spent good money for a good product. I have always had good expereiences with vincustom and do not trust anyone else to provide... See more
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Review summary
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Reviews shaping this summary
Ordered XL shirts, didn't know what the material was and they were too big---everything else was great, No worries because I Liked both shirts so well I paid a local seamstress take them in for me.... See more
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First, I saw the advertisement on Instagram and decided to order one because as a Navy Veteran, “I am not most women.” And that’s what the shirt said. I was beyond impressed with the finished product.... See more
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The ordering process was easy. (even customizing my hat & shirts). The price was fabulous. The quality of the product is outstanding. Delivery was ahead of the projected date they gave me. Zero compla... See more
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Company details
Written by the company
At VinCustom, we don’t just create products — we craft personalized legacy items that honor your service and help you relive the freedom that service helped protect. 🪖 We serve those who served. Whether you’re a veteran, an active-duty member, or a military family, we know that every name, unit, and year holds a powerful story. You deserve more than just generic gear — you deserve something made just for you. 🎖 From the shirt you wear, the hat you tip, the tumbler you sip from, to the clock on your wall, the phone case in your hand, and the print that decorates your living room… …every product at VinCustom is a tribute to your journey. …a story told through design — personalized with your name, branch, unit, or mission. …a keepsake you can wear, use, gift, or display — carrying meaning only you truly understand. We don’t mass-produce military-themed merch. We craft legacy — into what you wear, use, and live with. 🗽 Why do we do this? Because freedom isn’t free — and those who protect it deserve to be remembered every day. We believe: A hat can carry pride. A tumbler can whisper “I was there.” A phone case can reflect your identity. A clock can mark moments worth honoring. A jacket can bring back memories you thought were long gone. And a home gift can turn any space into a shrine of service. 💥 We’re not just another POD brand. Unlike generic print shops or mass gift stores, VinCustom focuses exclusively on the military community. Every item is designed with care, precision, and respect — never just decoration. That’s why we go slow. We do it right. And we only serve those who’ve served — and the families who carry that pride every day. 🎯 You served with honor. Now let us help you tell that story — one shirt, tumbler, hat, jacket, phone case, clock, or home gift at a time.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- support@vincustom.com
- vincustom.com
4.5
Excellent
391 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is very important to…
Customer service is very important to me and your response was very quick and on the money. Never had a fowllow up question due to the professional and Curtis response. Please keep up the great work you provide to all members. Semper Fi
January 28, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your kind words and for taking the time to share this feedback. It truly means a lot to us.
We’re very glad to hear that our response was quick, professional, and helpful, and that Curtis was able to assist you effectively. Providing respectful, timely, and reliable support—especially to our service members and veterans—is something we take great pride in.
Your encouragement motivates our entire team to continue delivering the best service possible. Thank you again for your trust and support.
Semper Fi 🇺🇸
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Size issue
I like the shirts but they were selling a woman's shirt but didn't state they were made with men's sizes. So I ordered large which i normally wear in women's. They're huge. Tried to exchange, no go. Quality is ok for the price just beware the sizing.
January 19, 2026
Unprompted review
Reply from vincustom.com
Thank you for sharing your feedback — we really appreciate you taking the time to let us know about your experience.
We’re glad to hear that you liked the quality of the shirts and felt they were fair for the price. We’re truly sorry for the confusion around sizing. Our shirts are currently produced in a unisex fit, and we understand how that can feel much larger if you’re expecting a women’s cut. Your feedback is important, and we’ll work to make sizing information clearer so this doesn’t happen to others in the future.
Regarding the exchange, we’re sorry it didn’t work out as smoothly as it should have. If you’re still open to it, we’d be more than happy to review your order and see what options may still be available to help make this right.
Thank you again for your honest review — it helps us improve and serve our customers better.
Free military cell phone cover from Vincustom
I ordered the free military cell phone cover from Vincustom and was extremely satisfied to receive it very quickly and it beautifully displays that I served in the US Air Force and my rank upon retirement. You can not beat this offer while paying only shipping and handling. I only wish I had the option of sharing a picture of it with this review!!!!
January 26, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for this amazing 5-star review ⭐⭐⭐⭐⭐
We’re truly honored to hear that you loved your military phone cover and that it proudly reflects your service in the U.S. Air Force and your rank upon retirement. That’s exactly why we create these products—to help veterans carry their service and legacy with pride.
We’re also glad to hear it arrived quickly and met your expectations. We completely understand your wish to share a photo—if you’d ever like to, you’re more than welcome to post one on our social media or send it to our support team. We absolutely love seeing our products in the hands of those who served.
Thank you again for your service and for trusting VinCustom. If you ever need anything or have an idea for a future design, we’re always here to help 🇺🇸
The shirt is fantastic
The shirt is fantastic. The weather gave us abit of trouble for the delivery but I would definitely get another one from them. Thank you so much.
January 30, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for taking the time to leave this wonderful review ⭐⭐⭐⭐⭐
We’re truly glad to hear that you love the shirt, and we really appreciate your understanding regarding the weather-related delivery delay. Situations like that can be frustrating, and it means a lot to us that you were patient throughout the process.
Your kind words and willingness to order from us again are the greatest compliments we could receive. If you ever need anything or have an idea in mind for your next order, please don’t hesitate to reach out. We’re always happy to help!
Very cooperative and communication is…
Very cooperative and communication is EXCELLENT!
Always willing to go the extra mile to "do the right thing!"
January 27, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your kind words and for taking the time to share this review! 🌟
We truly appreciate your recognition of our team’s communication and effort. Going the extra mile to do the right thing for our customers—especially our veteran community and supporters—is something we take very seriously.
Your support means a lot to us, and it motivates our entire team to keep improving every day. If there’s ever anything you need in the future, please don’t hesitate to reach out. We’re always here to help.
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Multiple orders.....all great
Have ordered multiple times and each time the product arrived in a timely manner. The product itself is great and seems to be well made. One slight glitch with their web site order form was resolved very expeditiously by their customer service folks.
January 26, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your wonderful review ⭐⭐⭐⭐⭐
We truly appreciate your continued trust and support. It’s great to hear that your orders arrived on time, the products met your expectations, and that our customer support team was able to quickly resolve the order form issue for you.
Your feedback means a lot to us and motivates our team to keep delivering both quality products and reliable service. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Warm regards,
Jade
Total crap product
My dad ordered a jacket and shirt for me as a Christmas gift. He was so excited to give it to me and I felt so bad now that I know how much he paid for this garbage. The product feels like a cheap Halloween costume and compared to my old reversible flight jacket from boot camp. I will never wear this out in public and if I could get my dad his money back without him knowing why I would.
January 24, 2026
Unprompted review
Reply from vincustom.com
Hi Mike,
Thank you for taking the time to share your feedback. I’m truly sorry to hear how disappointed you are, especially knowing this was a gift from your dad—that’s never the experience we want for you or your family.
We’d really like the chance to look into this properly and see how we can support you, whether that’s a replacement, adjustment, or another fair solution. To do that, could you please help us with a bit more information?
When you have a moment, please send us:
The order number
The email address used to place the order
(If possible) a photo of the jacket and shirt received
You can reply directly here or email our support team at support@vincustom.com
with these details. Once we have them, we’ll review the case carefully and get back to you as quickly as possible.
Again, I’m very sorry for the frustration this has caused. We appreciate the opportunity to make this right if you’ll allow us the chance.
Best regards,
Jade
I've been ordering from them for a few…
I've been ordering from them for a few years and haven't had a bad experience. They answer any questions you have right away. Products are great. Nice fabrics. Highly recommend.
January 24, 2026
Unprompted review
Reply from vincustom.com
Hi there,
Thank you so much for taking the time to share this wonderful review ⭐⭐⭐⭐⭐
We truly appreciate your continued support over the years—it means a lot to our whole team.
We’re really glad to hear that you’ve had consistently positive experiences with our products, fabrics, and customer support. Knowing that we’ve earned your trust and recommendation is exactly what we strive for.
If you ever need anything or have questions in the future, please don’t hesitate to reach out. We’re always happy to help.
Thanks again for being part of the VinCustom community!
Old Marine
As an older former Marine using the computer can sometimes be a challenge. I ordered three shirts and thought I had done a single order but had done three separate orders. VinCustom followed up with questions to me and resolved the issue quickly. Great people and cool military apparel.
January 22, 2026
Unprompted review
Reply from vincustom.com
Hi there,
Thank you so much for your kind words and for sharing your experience with us ⭐⭐⭐⭐⭐
We truly appreciate you taking the time to leave this review.
We completely understand how placing orders online can sometimes be tricky, and we’re really glad our team was able to follow up, clarify everything, and get it resolved quickly for you. Your patience and trust mean a great deal to us.
It’s an honor to serve you, and we’re proud to know our military apparel met your expectations. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help.
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Reply from vincustom.com
Thank you for your kind review! We truly appreciate your support and hope to serve you again soon.
Easy to navogate
January 15, 2026
Unprompted review
Reply from vincustom.com
Thank you for your kind review! We truly appreciate your support and hope to serve you again soon.
Great product good prices and quality…
Great product good prices and quality goods.
December 20, 2025
Unprompted review
Reply from vincustom.com
Thank you for your kind review! We’re glad you’re happy with the product quality and pricing. We truly appreciate your support and hope to serve you again soon.
My mistake not theirs
These people are awesome I thought I had Problem with my phone cover and emailed them. They got right back to me within minutes. Then I found I didn’t have a problem it was me that made an error. So I sent another email to them to let them know that I resolved the problem. Again within minutes they replied. If you order a product from them you can rest assured that they are for real and care about us veterans.
January 11, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for sharing this and for your honesty. We really appreciate you taking the time to let us know how the situation turned out. We’re glad our team could respond quickly and support you along the way.
Your trust means a great deal to us, especially knowing you feel confident recommending us to fellow veterans. Thank you again for your support!
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excellent support and very happy with…
excellent support and very happy with the products I received!
January 13, 2026
Unprompted review
Reply from vincustom.com
Thank you so much! We’re really happy to hear you’re satisfied with both the support and the products you received. We truly appreciate your support and look forward to serving you again.
Vincustom creates requested items that are precise and of good quality
Vincustom creates requested items precisely how an order is submitted. I ordered a T-shirt last summer and overlooked its delivery arrival. i was a bit perturbed when after months,I didn't see a package.
After a complaint to the company (which offered me a secondary discounted product), my wife found the package hidden among a pile of deliveries in a corner of our bedroom.
Upon opening the parcel, I was pleasantly pleased with the product ordered, and will order additional items in the future as well as inform my fellow veterans to submit orders as well.
January 13, 2026
Unprompted review
Reply from vincustom.com
Thank you for taking the time to share such a detailed and honest review. We truly appreciate your patience and understanding throughout the process.
While we’re sorry for the initial confusion around the delivery, we’re very glad everything was ultimately located and that the product met your expectations once you had it in hand. It means a great deal to us to hear that the quality and accuracy of the item reflected exactly how the order was submitted — that’s something we take great pride in.
We’re also grateful for your willingness to recommend VinCustom to your fellow veterans. That trust is never taken lightly, and we look forward to serving you again in the future. Thank you again for your support.
The ordering process was easy
The ordering process was easy. (even customizing my hat & shirts). The price was fabulous. The quality of the product is outstanding. Delivery was ahead of the projected date they gave me. Zero complaints. Will definitely use again. Recommend to all family , friends, and brother and sister veterans. Thank ya’ll for all ya’ll do for veterans! Who-Wah !
January 7, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for this amazing review! We’re thrilled to hear that the ordering and customization process was easy, the pricing felt right, and the quality exceeded your expectations. Getting your order to you ahead of schedule is always a win, and we’re glad it worked out perfectly.
Your recommendation to family, friends, and fellow veterans truly means the world to us. Thank you for your support and for letting us be a part of honoring those who serve. Who-Wah! 🇺🇸
Great looking military shirt.
I really like the shirt it feels silky. My Navy rate yeoman n my ship Uss Grand Canyon AR-28 looks good too. Very pleased
January 9, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for sharing this! We’re really glad to hear you like the feel of the shirt and that the Yeoman rate and USS Grand Canyon (AR-28) details came out just right. Getting those details accurate is very important to us.
We truly appreciate your service and are honored you chose VinCustom. Wear it with pride, and thank you again for your support! 🇺🇸
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Reply from vincustom.com
Thank you so much for the kind words! We’re really glad you’re happy with the quality and our customer service. We truly appreciate your support and look forward to serving you again.
Reply from vincustom.com
That’s wonderful to hear! We’re so glad your father-in-law loved both the shirt and the hat. Thank you for choosing VinCustom — it truly means a lot to us.
Navy tshirt arrived as described when purchased
This Navy SK Veteran tshirt is just as you described it. It's pretty cool! Thank you!
January 9, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your kind words! We’re truly honored to serve you!
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