So impressed with the customer service. Delivery was very fast, surpassed my expectations. Haven't tried the wine yet, but I am sure it will be delicious. Thanks Again.
Company replied
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See what reviewers are saying
I have always had excellent service from your company. However I cannot say the same for your courier.He made no attempt to deliver, only put a card in the letterbox. After calling the company we wer... See more
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I was disappointed to have a delivery problem, 2 cases delivered and charged, instead of one. But what really annoyed was the difficulty in contacting vine on line ,particularly by telephone. The... See more
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I purchased a dozen mixed wines and two days later they arrived on my doorstep. I live outside the Auckland metropolitan area so the service you give is the best and I also have the added bonus of a t... See more
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Company details
Written by the company
Vineonline is a passionate bunch of wine lovers, craft-beer devotees, a few old-fashioned members, and some who even solely order low-alc bevvys. Vineonline has every corner covered, with extensive knowledge and they aren’t ashamed to share it. Vineonline is your one stop shop when it comes to all things wine, spirits and beer. You can count on them to help you skip those in-store queues and deliver value, convenience and delight right to your door, for any occasion. Vineonlines aim is to make the journey as easy for you as possible. If you like to curate your own boxes or if you want to pick from one of their curated subscriptions - when life gets busy you can even skip, to suit you. From their personal wine advisors for those times you’re unsure about what drop is the perfect accompaniment for an occasion to ordering drinks for your business - they have people, just a call away. So stay a while, shop the brands you know and love, or be inspired by their wide range of world-wide award winning drops.
Contact info
8/4 Williamson Avenue, Grey Lynn, 1011, Auckland , New Zealand
- 0800809463
- info@vineonline.co.nz
- vineonline.co.nz
4.4
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Vineonline
We do appreciate your frustration when your wine plan was generated 21/9, we experienced a glitch with our system which resulted in some orders being duplicated which needed to be corrected before dispatch. This was resolved and your order was dispatched 28/9 and will be with you shortly. We are sorry for any inconvenience this has caused you.
Order always arrives on time thank you
September 21, 2023
Reply from Vineonline
Thanks so much for the review. We're really glad to hear it!
Reply from Vineonline
Thanks for the feedback, Noel! We're glad to hear it.
Sent out order before agreed date
September 21, 2023
Reply from Vineonline
Hi John
Thank you for your feedback! We apologize for sending out your order before the agreed date. Our aim is to provide the best service possible, and we appreciate your patience. If you have any further concerns or need assistance with anything else, please feel free to reach out to our customer support team. We're here to help.
It is 1 October and we still have not received the wine as yet.
We have not received the wine as yet.
September 21, 2023
Reply from Vineonline
Hi Whitby, I apologize for the delay in receiving your wine. We understand your frustration, and we take this matter seriously. We will investigate and resolve this issue promptly. Thank you for bringing it to our attention.
Was a bit slow
September 21, 2023
Reply from Vineonline
Thanks for your feedback, and we apprecaite your patience. Our DC have had some change-of-season sicknesses and we did have a slight delay recently. We're sorry this impacted your order this time!
I had to cancel the order
I had to cancel the order. This was handled well although my visa did get charged this was reversed within in minutes of me speaking with one of the staff.
September 21, 2023
Reply from Vineonline
We're gutted to hear you had to cancel your order, but glad to hear that when you did need to, our team did so right away. We hope to see you shop with us again soon, Patricia!
everyday wines
Our normal everyday wines order arrived at it contained all reds and very little variety.
We normally receive 2 bottles of 6 different wine types. 3 white 3 red. To get 4 bottles of 3 reds was a little disappointing especially as we move into summer.
September 21, 2023
Reply from Vineonline
Hi Rob,
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your recent wine order. We aim to provide variety in our selections, and it seems that we fell short on this occasion. We appreciate your input, and we will make sure to address this issue to ensure a more diverse wine selection in your next order. If there's anything specific you'd like to see in your next shipment or if you have any other questions or concerns, please let us know. We're here to help!
Reply from Vineonline
We're really glad to hear it, Paddi!
My omment relates ot the delivery
My omment relates ot the delivery. I have asked that a note to the courier driver e included, to the effect that they need to phone me so I can opne the elcotronic gate. My case of red was left out in the rain and the carton was very difficuly to lift
as a result. Otherwise I am quite satisfied.
September 21, 2023
Reply from Vineonline
Hi Paul,
Thank you for your feedback, and we apologize for any inconvenience you experienced with your recent delivery. We will ensure that your request to have the courier driver contact you before delivery is noted and followed in the future to prevent any similar issues. We appreciate your understanding and are glad to hear that you are otherwise satisfied with our service. If you have any further comments or need assistance with anything else, please feel free to let us know.
Reply from Vineonline
All the things we pride ourselves on! Thanks for sharing the feedback with our team, we really apprecaite it!
I am concerned that I don't receive any…
I am concerned that I don't receive any advice or account to advise me how much my automatic order costs.
Can you not supply an account at the same time that you advise that an order is on its way?
September 21, 2023
Reply from Vineonline
Hi There,
Thank you for your feedback and suggestion. We value your input, and we'll definitely consider your idea of providing an account summary when we notify you that your order is on its way. We're continuously working to improve our services, and feedback like yours helps us do just that. If you have any more suggestions or questions, please feel free to let us know. Your satisfaction is important to us.
I was informed when the wine was…
I was informed when the wine was dispatched and it arrived on time. This was a 100% better service than my previous delivery when all my phone calls were ignored
September 29, 2023
Reply from Vineonline
Great to hear you had a great experience, Gavin. Although, I'm sorry to hear your first one was different. The latter is absolutely what you can expect to have from shopping with us at Vineonline. Thank you for the review!
Double Payment
We were charged double for our last delivery and it wasn’t until I got in touch that you recognised the double payment. It has now been refunded. I just wonder if this would have been rectified if I hadn’t got in touch and if it has happened before.
September 20, 2023
Reply from Vineonline
Hi There,
Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We take these matters seriously, and we're glad you reached out so we could promptly rectify the double payment issue. We've also reviewed our processes to prevent this from happening in the future. Your feedback helps us improve, and we appreciate your business. If you have any more concerns or questions, please don't hesitate to contact us.
Slow response to orders.
My gripe was the delay from the date you took the payment and the delivery of the wine. The money taken 21st Sept and the wine arrived on the 30th.
The purchase previously also took over a week to get here. In looking at the tracking it only takes a maximum of 2 days to get it here once it has been collected so the delays are purely at your end.
September 21, 2023
Reply from Vineonline
Hi There,
Thank you for sharing your feedback with us. We apologize for the delays you experienced with your recent orders. We understand that timely delivery is crucial, and we take your concerns seriously.
We have reviewed the situation, and you are correct that the delays were on our end. We are actively working to improve our internal processes to ensure faster order processing and delivery times. Your feedback helps us identify areas for improvement, and we appreciate your patience as we strive to provide a better experience.
If you decide to place another order with us in the future, we'll do our best to ensure a smoother and more timely delivery. Please feel free to reach out if you have any further questions or if there's anything else we can assist you with.
Thank you for your understanding and for giving us the opportunity to improve our service.
Great telephone manner
Great telephone manner, a couple of excellent recommendations
September 21, 2023
Reply from Vineonline
We're so glad to hear that. Our team is pretty wonderful, and glad you had some excellent recommendations too!
A lot of understanding all good.
September 21, 2023
Reply from Vineonline
Great to hear, thanks for the review!
Another winner from Vineonline
Great customer service from Andrew, delivery all good as always and looking forward to plenty of tastings!
September 21, 2023
Reply from Vineonline
Andrew is brilliant, isn't he? Thanks for shopping with us, Sally, and for taking the time to leave a lovely review!
Great service
Great service, constructive description of the wine which proved to be very good value for money
September 21, 2023
Reply from Vineonline
Thanks for the lovely review Bev, we're glad we met expectations of the wine and service!
Prompt response and delivery
September 21, 2023
Reply from Vineonline
Great to hear Shaun! Thanks for shopping with us and for leaving a lovely review.
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