Vinero UK Reviews 81

Vinero.ro scam website. Ordered more than a month ago. They are not replying to emails, phones or messages. I'm in the process of reporting them to the police and filing a fraud case. Avoid them at all costs.

I placed an order with vinero.nl on February 19.
Six weeks later, I sent an email asking about the status of my order.
I haven’t received a response from them; this seems like a total scam.

SCAMMERS DONT BUY ANYTHING FROM THEM , I bought a pack of 6 bottles from Vinero.es . No confirmation , no one answered to emails. Lost 146€ of Christmas present.

UPDATE: After 15 days I received an email from fedex saying that the shipment was prepared. Today 30/12 I received them home. What crazy experience. They don’t answer nothing all the time.

Updated 21st Jan 26. I am very surprised to have received notification from FedEx that my order is on the way. I ordered it in November. We will see. If they are a legitimate company their customer service and communication skills are very poor

I ordered & paid for 3 bottles of Gin from Vinero.es. I didnt receive confirmation of the order and the 5 business day promise of delivery has passed. I've heard nothing. I have made several attempts to contact them via email but the emails are rejected by Vineros server. There is no telephone number.

Scam!! Do not buy!!!

Ater 10 days of waiting since ordering, my order apears canceled. No message, no explaining. WTF!? Ordered on 20 October 2025 on vinero.ro Really dissapointed!

Finally, after two weeks and a few phone calls with a courier rep from British customs, my case of amazing (and pretty pricey) French wine showed up. The outer box was a bit rough-looking, but inside, there was the original wooden case from 1998! The wine arrived in perfect condition, though. All in all, it turned out to be a great experience. Cheers!

I must admit, I was rather comcerned after placihg my order, as l happened to see the reviews afterwards. However, l did receive an automated email form FedEx the very same day, and l was able to track the parcel all the way to my doorstep. When it finally arrived, l opened it right there in front of the courier. Thankfully, the wines arrived safe and sound.

Took far too logn, didn't it?! mean, 14 days for a case of wine? Honestly, that's just not on. Maybe it's fine for some, but for me, that's well over the mark. Won't be ordering again, I'm afraid.

One of the bottles arrived damaged during transit. It took three emails before anyone actually responded. The replay, while politr, was reyher curt. That said things moces along swiftly after that-they issued a refund for broken within 24 hours. I might consider placing another order, as they do stock some rather rare wines in their range, but I'n still on the fence.

The parcels were help up at customs for four days. I tried getting in touch with them several times-no livk! I'm fairly sure they received my messages though, as a few days later, a chap from FedEx got in touvh and said the parcels were on their way to me.

I was under the impression they were bsdsed locally, but the parcels ended up coming from the EU. i believe they sorted the customes charges, but the 16-day wait like an absolute eternity.

I was under the impression they were based locally, but the parcels ended up coming from the EU. I believe they sorted the customs charges, but the 16-day wait felt like an absolute eternity.

DO NOT USE. No tracing number, telephone lines are not answering, They do not reply to emails

TOTALLY FRAUDULENT COMPANY - DO NOT USE!!!
I placed an order costing £126 on 04/08 and to date have not received the products. There is no response from the email address provided and the UK telephone numbers are unrelated to this company. After placing the order I received a confirmation email and the company took the money immediately from my credit card.
Sadly the negative reviews for this company are correct. Sadly now trying to reclaim my money through my credit card company.
THIS IS A FRAUDULENT COMPANY, DO NOT USE THEM.

UPDATE - 24/09/25
The order finally arrived today 7 weeks after I ordered it. I had no response from Vinero to any of my emails, but I received an email from FedEx a week ago saying they were expecting my package and the tracking showed it was coming from Romania so I hoped it was this. The wines were very well wrapped and although the box was a little battered, the bottles were undamaged. Although it took 7 weeks from ordering to arrive and there was no communication from Vinero, they did complete the order. So if you do decide to use this company be prepared to wait for your goods, but they probably will arrive eventually!

As this is a co.uk website, you would expect the taxes and duties to be included in the price, otherwise you won’t be able to justify those steep figures when ordering from UK. Well it looks like they just sell overpriced brands and on top of that you are left with dealing with additional taxes. And it is nowhere specified in terms and conditions or at least I’ve miss that paragraph. Anyway, first and last time dealing with this company.

Must be a scam.
Order on “processing” for 3 weeks. No reply on emails or contact form.

Watch out and never buy anything at Vinero (.nl, .co.uk, it’s all the same)

I've placed Order #69095 on November 11, 2024. After months and several emails NO response at all. 130GBP wasted.
DO NOT ORDER HERE!!

Two weeks ago I ordered 4 cases of Greek wine from vinero.es . I live in Spain in a rural area. I have tried to contact them to see if they have other wines from the same Greek winery. They answered 5 days later after the order was already shipped and I received an email from FedEx regarding the delivery date. The wines were delivered in great condition 3 days later.

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