Dear Lois,
Thank you for taking the time to share your feedback regarding your recent experience with our wine and cheese tasting kit. We are pleased to hear that you found our administration excellent. However, we are genuinely sorry that the overall experience did not meet your expectations.
After a thorough investigation, we can confirm that we communicated the details of the tasting kit multiple times before dispatching the parcel. In our initial email, we identified the exact contents of the package to ensure full transparency. Additionally, all cheese labels included wine pairing information, as specified in the email sent to you.
We understand your concern regarding the perceived value of the wine and cheese. The selection of wines included in the kit, while potentially differing in perceived market value, was carefully chosen to complement the cheese and provide a balanced and an educational tasting experience. The tasting notes, while concise, were intended to offer essential pairing suggestions. All of it was researched, designed and developed by Vinesine team.
The information provided in the tasting kit about history, production methods, tasting notes, and pairing suggestions, was sourced directly from the wine producers. This approach was taken to maintain a strong connection between the wine producers and our customers, ensuring an authentic and informative experience.
The Easter mint eggs and raisins were included as a complimentary treat to celebrate the Easter week, adding a seasonal touch to your tasting experience.
We value your feedback and will use it to improve our offerings. We hope you might consider giving us another opportunity to provide you with a more satisfying experience in the future.
Kind regards,
Customer Experience Team | Vinesine