VinkVink Reviews 243

Reply from VinkVink

Apr 20, 2026

Hi Cătălina,

Thank you for sharing this. We understand how upsetting it is when you can’t reach a human agent, especially when you’ve submitted your emigration form and need clear confirmation that your insurance will end correctly.

VinkVink is fully digital, so contact goes through the live chat. At busy times the waiting time can increase, and we’re sorry this has made it difficult to get help.

We want to make sure your emigration is processed correctly and that you won’t be charged unnecessarily. Please try again through vinkvink.nl during office hours and ask straight away for a human agent. Once the chat opens, you will be connected as soon as a colleague is available.

With kind regards,
Jeannette
VinkVink

Reply from VinkVink

Apr 10, 2026

Hi Eva,

Thank you for sharing your experience. We understand how upsetting it is to first be told you’re not eligible, then receive a different decision a month later, especially when this affects your Zorgtoeslag. That should have been communicated clearly and on time.
We’d really like to review your case in detail. Please contact our customer service so we can look into your file again and make sure you get clarity and the support you need.

With kind regards,
Jeannette
VinkVink

Reply from VinkVink

Mar 4, 2026

Hi Katarina,

I’m sorry to hear that you’ve had such a difficult time getting your cancellation processed. It’s absolutely not the intention that your emails go unanswered or that invoices continue to be sent while you’re trying to deregister.

If you reach out to us again via the chat and ask for a "medewerker", we can review your account right away, and we’ll be happy to take a closer look at your situation so we can resolve it properly.

With kind regards,
Jeannette
VinkVink

Reply from VinkVink

Feb 18, 2026

Hi,

I'm sorry to hear about your experience. I understand how frustrating it can be to see incorrect or duplicate charges on your account.

We’d really like to review what went wrong with the billing on your account. Receiving different explanations is not the service we want to provide and we want to make sure you get one clear and correct answer. Our agents are real people, and they should be able to help you properly.

If you’re open to it, please reach out to us again via the chat and ask for a "medewerker". We can then look directly at your account, correct any errors, and make sure everything is resolved.

With kind regards,
Jeannette
VinkVink

Reply from VinkVink

Aug 22, 2025

Hi Omid,

We’re sorry to hear that things didn’t go as you’d hoped, that’s certainly not what we aim for.

Finding the right care provider is important. VinkVink works with a wide network of contracted healthcare professionals. You can always check our Zorgvinder to find a contracted provider near you. https://www.vinkvink.nl/zorgvinder

You also mentioned a pregnancy package, if that means there’s a little one on the way or just arrived, congratulations! While it’s true that VinkVink doesn’t offer a pregnancy package, we do cover various aspects of maternity care.
https://www.vinkvink.nl/vergoedingen/v/verloskundige-zorg-uit-de-basisverzekering
https://www.vinkvink.nl/vergoedingen/k/kraamzorg-uit-de-basisverzekering

If you’d like to discuss your situation further, please contact our customer service.
https://www.vinkvink.nl/contact

With kind regards,
Jeannette
VinkVink

Reply from VinkVink

Jun 26, 2025

Hi Carina,

Thank you for your review. I read that you have questions about the charges following your visit to the doctor. It is understandable that this does not make you happy. My guess is that these are charges for your deductible (eigen risico), but I'm not entirely sure because I don't have access to your personal information right now.

Our customer service is digital. You should be able to reach us via chat. Chatbot Noa is available 24/7 for simple questions. For more complex healthcare questions, she can put you in touch with a live employee on weekdays between 8:00 a.m. and 6:00 p.m.

I hope you're not left with questions or feeling annoyed. We are happy to help. Will we see you on the chat?

Kind regards,
Franky VinkVink
www.vinkvink.nl/contact

Reply from VinkVink

Jun 19, 2025

Dear Liliany,

Thank you for your comprehensive review. Understandable that as a student you are shocked by such a bill.

I read that you know what the costs are for (blood test) and why you have to pay these costs (compulsory deductible, verplicht eigen risico). Your frustration is mainly in that you would have liked to know in advance that there would be additional costs. We only know that there are costs when we receive a claim from healthcare providers. So we can't inform you any sooner than that. I do understand that you didn't like our bill, but I think you would have liked to have been informed by your health care providers (primary care physician) even before the examination.
Too bad to read that you look at us on it, when these costs would have been incurred with any health insurance company.

For an explanation of your health insurance and the deductible I would like to refer you to the video on this page: https://www.uitlegzorgverzekering.nl/en/

Hopefully this gives you more clarity.

Kind regards,

Franky VinkVink

Reply from VinkVink

Mar 20, 2025

Hi Emmi,

Thank you for your review. I understand you were unpleasantly surprised at the blood test that you were no longer insured. I wouldn't like that either.

If you are required to be insured in the Netherlands based on your employment contract, your health insurance will automatically run up to and including the end date on the employment contract. This will be reported when you confirm your registration. You will also usually receive proof of deregistration one month before the end. Also, you probably won't have had a direct debit for a while.

Has your employment contract been extended? Then you can send your extended employment contract to us via chat (live chat is available weekdays from 8:00 a.m. to 6:00 p.m.). This again lets us know that your insurance obligation continues and allows us to insure you. Usually this can be done consecutively to your previous insured period. If so, you can also claim your used health care expenses retroactively.

For questions and to send your employment contract, we look forward to seeing you via our livechat.

Kind regards,

Franky, VinkVink
www.vinkvink.nl/contact

Reply from VinkVink

Updated Jul 11, 2024

I am sorry to read that you have this experience with us. Are you using an adblocker? If you use this, the chat button will not appear. You can also try another webbrowser (for example Safari or Google Chrome) You can contact us, via live chat, daily between 08:00 - 18:00. It is also possible to check your invoices on Mijn Vink Vink when you log in with your DigiD.

Kind regards, Franky VinkVink.
https://www.vinkvink.nl/contact

Reply from VinkVink

Jun 22, 2024

Apologies for our late response! I can't access your details from here, so I don't know what happened. If you have had an unpleasant experience, please let us know bij chat. Kind regard Mirijam VinkVink

Reply from VinkVink

Jul 1, 2023

I am shocked by your post, how awful that you have this experience. I must honestly say that I don't recognise this. It's very strange that you didn't get a response from us. This is not the way it should be, of course. Did you contact us during opening hours? Our Customer Service will be happy to help you if you have any questions. Would you like to contact us? You can do so by starting a chat via our website. For current opening hours, please visit https://www.vinkvink.nl/contact. Kind regards, Marcelle VinkVink.