Vinosonline.es Reviews 888

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that products arrive quickly and are well-protected. People are also very satisfied with the product selection and quality, finding items to be accurately described and of high standard. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the competitive pricing. The overall service is described as excellent, with consumers noting the prompt communication and seamless transactions. However, some customers also mentioned issues with the calculation of VAT when ordering from different countries, and a few experienced significant delays or non-delivery of their orders.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wonderful quality of... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the ease of ordering, quick... See more

Price

Clients share positive opinions on price, consistently finding products to be competitively and reasonably... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the great, fast, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was just as it should be. The bottles I ordered were all correct and arrived just as the company said they would. The transport company was the absolute best! The delivery guy was great. Ju... See more

Company replied

Rated 5 out of 5 stars

ive ordered 12 bottles of my favourite wine Rioja Ardanza do Poland. Everything went smooth, wine was well protected. Thank you!!!

Company replied

Rated 5 out of 5 stars

Despite weather and holidays it traveled fast. It arrived 3 days early. We buy a year supply and they never let us down.

Company replied

Rated 5 out of 5 stars

Quick response and shipping; communicates when there are issues; so far, best price for my chosen product...

Company replied


Company details

  1. Alcohol Store
  2. Alcoholic Beverage Wholesaler
  3. Beverage Distributor
  4. Wine Store

Written by the company

En Vinosonline.es podrás encontrar vino, whisky, vodka, champagne y muchas más bebidas alcohólicas a precios baratos. Nuestra sede está situada en Barcelona (España) pero hacemos envíos directos a toda Europa. Si necesitas que enviemos tus pedidos fuera de esta zona, contacta con nosotros para poderte ofrecer la mejor solución.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

888 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quick shipping via FedEx

Quick shipping via FedEx, arrived from the other side of EU in basically 2 days

January 2, 2024
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Reply from Vinosonline.es

Hi, Gabriel! Thank you very much for your words and for your review!

Rated 5 out of 5 stars

Unbelievable service

Service was excellent, packaging strong and delivery unbelievable

December 27, 2023
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Reply from Vinosonline.es

Hello, Anthony! We work with boxes specially designed for the transport of wine bottles. Thank you very much for your words!

Rated 5 out of 5 stars

Good

Fast delivery

December 11, 2023
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Reply from Vinosonline.es

Hello, Andris! Thank you very much for your review!

Rated 5 out of 5 stars

all ok

Everything ok

December 18, 2023
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Reply from Vinosonline.es

Hello, Dusan! Thank you very much for your review!

Rated 5 out of 5 stars

very fast

Your delivery is very fast!

December 15, 2023
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Reply from Vinosonline.es

Hello, Jozef! We try to work with the fastest and most reliable carriers on the market. Thank you for your review!

Rated 5 out of 5 stars

Brilliant all round

Easy to order. Easy to pay. Delivery advised every step of the way. Also our order arrived early. Brilliant all round.

December 11, 2023
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Reply from Vinosonline.es

Hello, Peter! We always try to make your experience satisfactory, from the purchase process to the delivery of your bottles. Thank you very much for your kind words!

Rated 5 out of 5 stars

Buy here

Very very very fast delivery.
Good price.

December 11, 2023
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Reply from Vinosonline.es

Hello, Peter! Thank you very much for your review!

Rated 5 out of 5 stars

A big thank you!

I purchased a bottle of whiskey and when it was delivered I found they had supplied the wrong item. When I notified the company they were very apologetic and within days they had rectified the issue. Great service and very friendly and helpful staff.

November 27, 2023
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Reply from Vinosonline.es

Hi, Martin! We are sorry to hear about your bottle and thank you very much for your understanding of what happened. We acted as quickly as possible so that you received the correct bottle. Thank you very much for your review!

Rated 1 out of 5 stars

Bottles arrived completely broken

Bottles arrived completely broken. 120 euro spent. Please resend the package paying attention on box handle.

November 6, 2023
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Reply from Vinosonline.es

Hello, Paolo! Thank you for your review.
We must comment that our boxes are approved for the transport of wine bottles like the one you bought by the transport companies that work with us. We are very sorry to hear that your bottles were broken in the shipment. In addition, as soon as you informed us of the breakage we tried to send you a replacement and, as we could not get any more stock, we refunded the amount without delay.

Rated 4 out of 5 stars

Prices were a little high compared to…

Prices were a little high compared to others.

October 11, 2023
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Reply from Vinosonline.es

Hi, David! We always try to keep our prices competitive so you can enjoy our products. Thank you very much for your review!

Rated 5 out of 5 stars

Caramelo

Neat and fast delivery

September 13, 2023
Vinosonline.es logo

Reply from Vinosonline.es

Hello, John! Thank you very much for your review!

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