I placed an order for a vintage bag…
I placed an order for a vintage bag (Christian Dior Speedway Double Saddle Bag) from Vintage Bonbon on September 30 for $2500. After about two weeks and no update received, I reached out to them via email to inquire about my order. About a day after sending the email and receiving no response, I sent them a message via Instagram and after a few days of some unproductive back-and-forth, I told them that if I don't receive tracking information that I would need to file a dispute with American Express, my credit card company. Finally, they made up some bs story about the vintage bag getting "lost" via shipping and told me that my card would be refunded, stating that the refund may take up to 10 days to appear on my account. After 12 days, the refund hadn't been issued, nothing appeared on my account (surprise!), leading me to contact Amex directly to dispute the charge. Shady business practices and extremely unprofessional. I would NOT shop with them.