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Vintage Cash Cow Reviews 

37,746
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 14,117 reviews, reviewers overwhelmingly had a great experience with this company. Consumers appreciate how remarkably quick and straightforward the entire selling process is when clearing out unwanted household clutter. Reviewers often praise the prompt payment transfers directly to their bank accounts and the consistent communication received throughout. However, some customers also noted disappointment regarding lower-than-expected valuations for valuable items sent in. A few reviewers expressed frustration that the financial offers received did not adequately match the true market worth of their belongings. Despite these specific valuation concerns, the vast majority remain enthusiastic about using the service again for future decluttering.

What people talk about most

Service

Customers had highly positive experiences with service, noting that everything goes smoothly and quickly from... See more

Value for money

Consumers find value for money to be positive, noting that it is a great way to earn cash for unwanted items.... See more

Product

Reviewers mention ambiguous feedback about product, with some consumers praising it as a great way to empty... See more

User experience

People report positive experiences with user experience, finding the process efficient and smooth from start... See more

Payment

Reviewers highlight positive aspects of payment, consistently noting swift and prompt bank transfers once... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Interesting set up. We’ve disposed of items that were hiding in drawers and we made a profit and so did you. Only draw back is the telephone service. Th leaflet says to call to speak to someone t... See more

Rated 5 out of 5 stars

I was very impressed at how quick & easy it was. I downloaded a label to print off at home, packed a small box with the goods I wanted to sell & sent the box free of charge to Vintage Cash Cow. The c... See more

Rated 5 out of 5 stars

To be frank I thought the communications to me were rather excessive emails, WhatsApp and texts galore. Got fed up receiving them. On a positive note information was clear and concise but repetitive... See more

Rated 5 out of 5 stars

Very sceptical about the whole process but thought I had nothing really to lose. If I didn’t get anything, I was planning to donate the items I had . But actually, the process and experience is e... See more


Company details

  1. Online Marketplace

About Vintage Cash Cow

Written by the company

The simple, trusted way to sell your unwanted valuables.

More than 1 million customer boxes processed across the UK and Europe.

1. We buy your old items all in one go

2. FREE postage and returns, with box protection

3. A fair, no-obligation offer within 7 - 14 days

4. Hassle-free from start to finish

Vintage Cash Cow (soon to be Vintage.com) offers a simple way to turn unwanted and unused antiques, valuables and collectables into money. Request your free postage pack and we’ll send you a brochure and prepaid postage labels.

Fill a sturdy box with the items you’d like our experts to consider, then send it to us for free. Your box is tracked and protected throughout its journey with us.

Once your box arrives, we'll keep you updated while our category specialists appraise everything, then make one fair, no-obligation offer for the whole box. Accept and we’ll pay the money directly into your bank account. If you decide not to, we’ll return your items free, tracked and protected.

Want some practical advice that could help you make more? Call our friendly customer service team free on 0800 246 1111, Monday to Friday, 9am–6pm.

Free returns!

Not 100% happy with our offer?

We will send back your items for free!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

38K reviews

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4.4

All reviews

(37,746)

13,704 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I couldn’t believe how easy it was

I couldn’t believe how easy it was. The information was very clear and helpful. For items that were of little use to me this was a great way to dispose of them and to get a generous reward.
I will definitely do it again.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Love it

So quick and easy to do, great communication and prompt payment. Have used several times and will continue to do so in the future.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the literature I needed to…

I ordered the literature I needed to send my items
I found a suitable box and packaged my coins, stuck on the label and took to Post Office.
I was informed that my package was on its way and I would receive and email when it had been seen by the valuers.
I was given a price which I accepted
The money was soon in my account

September 5, 2026
Rated 1 out of 5 stars

Missing gold necklace

Sent my items off & was sent an offer which I declined, on the return of my items a 18ct gold chain was missing from them, I reported this to Vintage cash cow on the 22nd July 2026, I was told it could take 28 working days for them to investigate this, I would imagine when the items are unpacked there will be cctv covering the area, after x 2 telephone calls I have still not heard from Vintage cash cow, it is not the 8th September 2026, I thought this was a reputable company, how wrong I was, I feel robbed by this company 😡 I would not recommend this company at all.

August 22, 2026
Unprompted review
Vintage Cash Cow logo

Reply from Vintage Cash Cow

Dear Christine,

Thank you for your feedback.

I can see that our Customer Care team have reached out after a full investigation and a resolution has been agreed.

Kind Regards

Kathryn

Rated 1 out of 5 stars

Sent them about £80 of used phones and…

Sent them about £80 of used phones and watches, hardly surprising they offered me £20. Probably cost them that to send and return the items. Not a serious buyer in my mind but I guess people just want rid of stuff for any price, so if you do send them some reasonable items and not junk, don't expect much in return.

September 8, 2026
Unprompted review
Vintage Cash Cow logo

Reply from Vintage Cash Cow

Dear Richard,

Thank you for taking the time to write a review.

I am sorry to hear that you are not happy with the offer. Our prices are based on the second hand market, condition of item and demand.

Thank you for giving the service a try.

Kind Regards

Kathryn

Rated 1 out of 5 stars

First time experience of using Vintage Cash Cow!!

As a first time user my experience was really awful.

I requested a FREE postage pack and filled a box with
miscellaneous items and sent it Monday 8th June. Email received the next day confirming receipt of my box.
After 48 hours of not being called with an offer, I queried this by phone and was told my offer wasn’t ready yet.
Update emails continued throughout June, at no time did anyone phone me!!

Early July I phoned again and was advised to follow your complaints procedure. Emails back and forth continued throughout July and during this time I was told that my parcel had been lost - still nobody phoned me!!

After almost 2 months of all the above I accepted an offer end of July – again by email not by phone. The entire process was extremely upsetting especially when there are so many adverts on TV promoting VCC as such a wonderful way to get cash for unwanted items.

I will NEVER use your service ever again.

June 8, 2026
Unprompted review
Vintage Cash Cow logo

Reply from Vintage Cash Cow

Dear Chrissy,

Thank you for taking the time to write a review.

I can see that your complaint was dealt with by our Customer Care Team and a resolution was reached.

Kind Regards

Kathryn

Rated 1 out of 5 stars

Be Aware!

I initially thought this whole transaction went really well and I was satisfied with the offer I was given. I also had a recommendation code from my sister which promised £20 for each of us once I sold my box. The amount I’d accepted was paid into my account yesterday but no mention of the £20. I subsequently Emailed CC and queried this. Their reply told me that it was included in their offer! I was shocked as that brought the price of my goods to £28 - an amount I’d have refused. A further Email informed me there’s no comeback! At no point was there any indication that the offer included the £20. I accepted their offer under a complete miscomprehension and feel I was totally misled.
I accept that a number of reviewers have been delighted with their offers but frankly I would not recommend this company at all. I would rather have passed my stuff on to a charity shop.
Beware!
Since writing this require an hour ago I have been informed by the person who gave me the referral offer, that they also have been misled. They were under the impression, according to the ad that they would receive £20 into their bank account. Not so, it seems - they received an M n S voucher!

September 8, 2026
Unprompted review
Vintage Cash Cow logo

Reply from Vintage Cash Cow

Dear Margaret

Thank you for taking the time to write a review.

With regard to how the referral scheme works, it is in the terms and condition that the person who has done the referral will receive and email with a £20 voucher of their choice.

I can see that you have spoken to our Customer Service Team and they have passed feedback on regarding the initial wording of the offer.

Thank you for giving the service a try.

Kind Regards

Kathryn

Rated 1 out of 5 stars

Insulting offer

I sent a box of some jewellery plus 8 bags 6 of which were leather I got an offer for £15 I thought it was for particular item considering there were 2 designer ones never used what a cheek returned I put on vinted and 3 sold and I got £45 so far what a take on try somewhere else

August 10, 2026
Unprompted review
Vintage Cash Cow logo

Reply from Vintage Cash Cow

Dear Gerri,

Thank you for taking the time to write a review.

With regard to handbags, we do ask that they are more vintage designer rather than modern pieces. This advice is reflected in our welcome literature and on our welcome calls, should you choose to have one to discuss what you are thinking of sending.

Thank you for giving the service a try.

Kind Regards

Kathryn

Rated 1 out of 5 stars

Not worth it

I sent lots of different items and checked on the potential value of them prior to sending. I was bombarded with emails from the moment I requested the label which was extremely annoying. After they received my items I was sent a message with an extremely derisory offer which I refused. The return of my items was slow and when the box arrived everything was packed randomly, chains were tangled and even a watch strap removed.

September 8, 2026
Unprompted review
Vintage Cash Cow logo

Reply from Vintage Cash Cow

Dear Amanda,

Thank you for taking the time to write a review.

I am really sorry that you were not happy with the price. We do operate in the second hand market so our prices are based on condition and demand of item.

In regard to the return of the box, I can see that you declined your offer on the 29th of August and the box was returned and signed for on the 8th of September. This is within our 10 day return period.

Thank you for giving the service a try.

Kind Regards

Kathryn

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