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Review summary

Created with AI, based on recent reviews

Considering 488 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform easy to use for both buying and selling items. Many people appreciate how simple it is to upload products, manage sales, and handle payments and shipping, making it a convenient way to declutter and earn some extra money. However, some people were dissatisfied with the customer service, describing it as unhelpful and difficult to reach, often relying on automated responses. There were also concerns about the delivery service, with some experiencing issues like lost packages or complicated tracking, and a few customers reported receiving items that did not meet expectations regarding authenticity or description.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers find the platform easy for selling and... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and smooth... See more

Website

Consumers find website to be ambiguous. Many reviewers praise the platform for being easy to use for buying... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While many praise the ease of... See more

Customer service

People report negative experiences with customer service, expressing significant dissatisfaction. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is an easy platform. But some of the postage options are extremly bad. I wish i could leave a comment about that after a process. Everywhere in community’s discussions about vinted this is a ra... See more

Rated 4 out of 5 stars

Vinted works well in almost all aspects. Connects people to be able to buy from eachother through long distances with a good range of categories and specifics about the product. My only downside about... See more

Rated 4 out of 5 stars

Everything has been great and it’s so easy to list and sell items I don’t want or need anymore but one thing has come to my mind. When I buy things from other countries, could you make the tracking li... See more

Rated 4 out of 5 stars

I sold many thing and it was really easy to get the money and they infrom you about every detail about the shipping. One thing they could improve is that the postage should cost a little less when you... See more


Company details

  1. Online Marketplace
  2. Clothing Store
  3. Men's Clothing Store
  4. Second Hand Store
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Vinted är ett inkluderande community och en mångsidig marknadsplats som strävar efter att göra andra hand till ett förstahandsval. Miljontals medlemmar över hela Europa köper och säljer begagnade saker hos oss varje dag. Sälj avgiftsfritt och fynda unika kvalitetsartiklar - på Vinted hittar du allt från mode, elektronik och heminredning till husdjurstillbehör och mycket mer.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Everything is great

Everything is great. That would be great if add some other options such as filter sellers based on their location, since Shipping prices and possibility depends on the location.

April 22, 2026
Unprompted review
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Rated 2 out of 5 stars

I have bought many items on Vinted…

I have bought many items on Vinted previously and have sold more than 150 items there. I’ll continue to sell items but I won’t be buying anything there again. You have to pay a “buyer protection fee” but recently I got sent the wrong item by a seller. Before I can get any money back, I have to pay all return fees, even though I have been sent the wrong item (the seller has admitted she’s mixed orders and sent two buyers the wrong thing). When I have written and asked Vinted what the buyer protection covers then, they replied “items that are significantly not as described”. When i said that getting the wrong item is definitely item not as described, they just kept replying that according to their terms and conditions I am responsible to pay the return fee; even if I’m sent the wrong item, an item I have not initially bought. I’m actually wondering if I’m getting AI generated responses because it feels completely ridiculous it doesn’t seem true.
I feel it’s too risky to buy from them now. You’re buying from individuals who can maybe send you a product that’s not great condition, for example, and you’ll be up against Vinted’s customer service who get to decide if u get a refund or not, or if you have to pay yourself. You also have to pay high shipping costs from all different buyers if you want to buy numerous things. Highly do not recommend this “business” at all, which is sad because it used to be good.

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Seamless!

So simple and easy to use. Love how you incentivize my second hand consumption!

April 21, 2026
Unprompted review
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Rated 2 out of 5 stars

LQQKS is Everything...mostly.

just a (brief) site appearance / functionality critique, not sales / purchase connected.

It ain't no ePay....

itza Vanilla site...

...poor Search, not binary
.....inaccurate results
.....missing usual filters
.....bare-bones categorization

...poor page construction re
..... pics, descriptions
..... no display options

Dint investigate the how-to's re Selling..but I sure appreciated eBay's Bulk Load option years ago...doth that still work? They was pretty professional. Darn.

There's better out there ..I think..

April 19, 2026
Unprompted review
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Rated 2 out of 5 stars

A platform that protects only the buyer…

A platform that protects only the buyer — when an item goes missing, only the buyer gets refunded, while the seller suffers financial loss. There is definitely room for improvement, especially by taking example from Vestiaire, where both parties are protected and compensated if an item is lost.

Another serious issue is the complete inability to properly authenticate items. Originals are incorrectly labeled as fake — even those purchased directly from official brand stores. Meanwhile, counterfeit items continue to be sold, and even when specific sellers are reported, the response is that no violations were found.

This is simply unacceptable and, frankly, shameful.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Warning

Warning - Vinted are distributing counterfeit goods from ACNE studios. Even with "buyers protection" they won't refund you. In my case the serial number of the jacket comes back to a t-shirt. I will go to the police on Monday.

December 18, 2025
Unprompted review
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Rated 4 out of 5 stars

Vinted works well in almost all…

Vinted works well in almost all aspects. Connects people to be able to buy from eachother through long distances with a good range of categories and specifics about the product. My only downside about vinted is the time it takes for money to get into your account after someone has collected their product. The transfer from vinted to my bank was not much longer than 7-10 minutes but after someone collects their package that you sent them it can take a full day for it to get into availible

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

ilovevinted

I’m very Happy about Vinted because everything i going so smooth an easy. I Will definently keep selling and buying clothes on Vinted. I’ve never had any problems with you and i hope too keep it that way/ Thank you

April 11, 2026
Unprompted review

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