Violeva Reviews 120

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the user-friendly nature of the product, finding it easy to use and set up. Many people are pleased with the aesthetic appeal of the product, often describing it as beautiful, stylish, and elegant, and enjoy the variety of available watch faces. The battery life is also frequently praised, with many consumers reporting long-lasting charges. However, some people were dissatisfied with the customer service, citing a lack of responsiveness and difficulty in getting issues resolved. Reviewers often struggled to contact the company directly, experiencing unanswered emails and unhelpful automated replies. There were also concerns regarding product quality, with some customers reporting issues like chargers breaking, watches malfunctioning after a short period, or problems with the watch band's security and design.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the watch's elegant appearance,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the watch's stylish... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the watch easy to set up and... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report that their emails and social... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report extreme difficulty reaching... See more

Based on these reviews

Rated 3 out of 5 stars

While I love the watch. Customer service not so much. While ordering on my phone I noticed after placing my order that I had accidentally checked a box to order a duplicate band. I wrote right away an... See more

Rated 4 out of 5 stars

really love the size and the clock face—it looks great and is easy to read. The only reason I’m taking off one star is that it can be a bit tricky to put on. I’m planning to look into a different stra... See more

Rated 4 out of 5 stars

I love my Violeva watch!! My previous "well known brand" smartwatch had less than 24 hour charge time and so that was paramount in choosing another watch - I get between 5 and 7 days before I have... See more

Rated 4 out of 5 stars

I love the look of the watch, lightweight and stylish compared to my Fitbit. I do find the daily calorie expenditure to be off in comparison to other smart watches. Seems to only calculate my calories... See more


3.1

Average

TrustScore 3 out of 5

120 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I absolutely love the look of the watch…

I absolutely love the look of the watch and its many faces. I love all of the pieces of information I can access. I’m disconcerted by the inaccuracy of the calibration on my blood pressure. I have checked it against my blood pressure machine and my watch and the machine don’t match. I have low blood pressure and my Violeve watch tracks me with high blood pressure. I have looked for a way to contact you directly and the only customer service is through the list of questions you offer. HELP

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very slim line

Very slim line. Dressy but not overdone. I love love love it and it doesn’t have any bulkiness to it, and I love the old-time face, sleek, and sexy and glow in the dark.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Love this watch.

Love this watch.. I just lost the second one because the latch on the watch does not function properly.. I may order a third but will definitely get a more secure band..

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

COMPLETE SCAM

My husband purchased this watch for my birthday in July. It arrived after a week and when I took it out of the box the pin fell out. I immediately contacted them to ask how I return this toget a replacement. They asked me to send a video which I did, then after several emails from me I got a response saying they were passing to the support team. I emailed again yesterday and got a quick response saying they had sent this to the support team. This is a total scam. DO NOT buy from them.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful watches

The ease of ordering and the delivery speed are awesome. These watches are beautiful and work great. I was an Apple watch user and have now purchased 2 of these watches. I absolutely love them!

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves. My experience is exactly like everyone else here. I’m just flooding FB ads warnings people of this rip off.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I really do love this watch.

I really do love this watch. I am a small bones person, but the watch still looks perfect.
It would be nice if stainless still strap came in two different lengths.
I love the thinness of the watch.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Love my watch

Love my watch! Exactly as described. Only area for improvement on the watch would be how the band is secured. The wristband is very secure, just difficult to get on - not a clasp issue, a design issue. Holds its charge, the app to the watch is amazing! Love the free workouts. Multiple watch face designs to choose from and easy to change daily if needed.

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality

Terrible quality. When it shipped to me, the watch was not functional, the display was not working. I reached out to customer support and they initially asked me to send a video of the defect which I did and I have not heard back in about a month despite multiple follow up emails.

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. They will not honor the warranty. My watch is frozen on main screen, time and date only. Can't swipe to use apps. I contacted them 2 months ago, and they keep saying, email forwarded to support team, even though you are using the support email. Finally last email they said support will be in touch to start the replacement process. That was 2 weeks ago. They have blocked both my emails and blocked me on Facebook. They just commit fraud. Oh and, they gave excuses about how much inventory they have, for replacements. Don't buy from them. Seems like a lot of people have the same problem.

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking customer service

Absolutely shocking customer service. Beautiful watch bad customer care. The screen saver was useless and I sent about 8 emails to ask them to send a replacement because I wanted to protect it. I got no solution and about 2 emails to ask what was wrong and that they had passed it on.
I bought my watch in December 2024 and it is now July 2025 and it wont switch on any more. Think alot before you buy this, it is lovely but another brand do one that is very similar and would probably give a better customer service

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM THEM! SCAM!

I made a purchase for a watch in May. Received it June 3rd and immediately requested a refund. Wanted to exchanged it for a different watch, but changed my mind quickly to full refund because there is never a response from the company. Customer service sucks! Weeks later they responded to say how they value their customers and remind me that it takes 14 days to have a solution per their policy. I sent photos per their request, the same day I received their email. Well it has been a full month now since my original request! !!Where’s that value in customer service they were going on about. I wish I could just get my money back. I don’t even want this watch. I lost count the amount of times I have emailed them. It’s ridiculous! No response! SCAM!! DONT BUY FROM THEM!!

June 3, 2025
Unprompted review

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