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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being wonderful, helpful, and always available, with many highlighting the quick and friendly support. People also appreciate the smooth and responsive website, along with the excellent service and good variety of games offered. However, some customers have expressed dissatisfaction with payment processing, citing issues with delayed deposits and withdrawals, and in some cases, issues with account management and payment finalization. A few other people also felt that customer service was slow or unhelpful in resolving these payment-related concerns.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting that support teams are often fast,... See more

Payment

Consumers find payment to be ambiguous. Many reviewers report significant issues with withdrawals, including... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

Website

Customers had positive experiences with the website. Many reviewers praised the site's reliability, fast... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and quick... See more

Based on these reviews

Rated 4 out of 5 stars

I've been playing on this site long time now.and been reading all reviews. Since I went in to nearly gold 2 which am nearly finished going into gold 3.all I can win is 20p 40p 60p 80p on 1pound spins... See more

Company replied

Rated 4 out of 5 stars

Well I have done my first year . But don’t think I be doing another year. Had beginner luck but that was all . And bonus could be better. I’ve done over 400 spin and never had a bonus . But I don’t kn... See more

Company replied

Rated 5 out of 5 stars

This casino is a fraudulent company .they won’t pay out when you win and also I have a screen shot of the company telling me that the bonus messes up and customers lose the bonus when this happens .it... See more

Company replied

Rated 5 out of 5 stars

Great selection of games to choose from. Website is smooth with no lagging at all. Layout of website is simple and easy to navigate. Wide selection of bonuses and promotions too which are good.... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

September 10, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello Tijn!

Thank you for your fantastic review! We’re so pleased to know that you’re happy with the service you’ve received. Your feedback motivates us to keep providing reliable, friendly, and high-quality support for all our players.

We look forward to continuing to give you the best experience every time you visit!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Nancy was such a big help immidiatley…

Nancy was such a big help immidiatley tried her best for me i apriciate that

September 7, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello there, Tibike!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

We're especially happy to hear that you found our support to be good. Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path.

We look forward to serving you again soon!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Great customer support.

September 2, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Xavier!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

Your feedback about our great customer support reassures us that we’re on the right path. Your satisfaction is our top priority, and we look forward to serving you again soon!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Great bonuses and rewards

August 30, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Adam!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

Knowing that you appreciate our great bonuses and rewards reassures us that we’re on the right path. Your satisfaction is our top priority, and we look forward to serving you again soon!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Great casino

August 23, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Desh!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience. Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path.

We look forward to serving you again soon!

Best regards,
VipZino Team

Rated 4 out of 5 stars

Great casino to play

Great casino to play
Love it 😍😍😍

August 23, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Yvonne!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience and that you love playing with us. Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path.

We look forward to serving you again soon!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Best casino ever

August 22, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, kingas xujakst!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience. Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path.

We look forward to serving you again soon!

Best regards,
VipZino Team

Rated 4 out of 5 stars

Honest review

Honest review, I actually enjoy using this app, speed and layout is a positive.
Only downside for me is missing out on best price guarantee on horse racing and when you withdraw sometimes takes a while to clear so I end up canceling the withdrawal witch is more of a me problem.

August 22, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, blkdave G!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience with our app's speed and layout. We also appreciate you taking the time to provide feedback on areas where we can improve, such as the best price guarantee and withdrawal times. Your comments are incredibly valuable and will be passed on to our team.

Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path. We look forward to serving you again soon!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Great casino with the best support

Great casino with the best support

August 21, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello there, Bengbengboudie!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience, and we're especially pleased to hear you're happy with our support team. Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path.

We look forward to serving you again soon!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Great casino site and great staff…

Great casino site and great staff always help customers

August 21, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Joseph!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience. We are especially happy to hear that you appreciate our great staff and their helpfulness. Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path.

We look forward to serving you again soon!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Its fantastic!

Its fantastic!

August 20, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Milena!

Thank you so much for your feedback! We're absolutely thrilled to hear that your experience with us was fantastic! We work hard to ensure that all aspects of our service are top-notch, and your kind words are a wonderful confirmation of our efforts. We truly appreciate your support!

We look forward to welcoming you back again soon.

Best regards,
VipZino Team

Rated 5 out of 5 stars

Everything perfect with the website

Everything perfect with the website! Recomend

August 6, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Mansions!

Thank you so much for your fantastic review! We are absolutely thrilled to hear that everything is perfect with the website and that you recommend us. Your satisfaction is our top priority, and your kind words are a wonderful confirmation of our efforts. We truly appreciate your support!

We hope you continue to have an amazing time with us.

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Very helpful person ❤️❤️

August 18, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Maciej!

Thank you so much for your feedback! We're absolutely thrilled to hear that you were helped by a very helpful person. Providing a positive and supportive experience is a top priority for us, and your kind words are a wonderful confirmation of our efforts. We truly appreciate your support!

We're always here to assist you if you need anything else.

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Really good casino

Really good casino, fast withdrawals and good promotions

August 15, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Michal!

Thank you so much for your fantastic review! We are absolutely thrilled to hear that you find us a really good casino with fast withdrawals and good promotions. Providing a top-tier experience for all our players is our main goal, and your feedback is a wonderful confirmation of our efforts. We truly appreciate your support!

We hope you continue to have a great time with us.

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Very good casino customer friendly good…

Very good casino customer friendly good bonussen livechat is amazing top tier casino experience so far

August 13, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Jort!

Thank you so much for your fantastic review! We are absolutely thrilled to hear that you're having a top tier casino experience with us. It’s wonderful to know you find our casino to be very good, our live chat to be amazing, and our bonuses to be good. Your kind words about our customer friendly service are a wonderful confirmation of our efforts.

We truly appreciate your support and look forward to your next visit!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Great casino

August 7, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hi there, Danny!

Thank you for your great feedback! We’re thrilled to know you’re enjoying your time with VipZino. Your support means a lot to us and motivates our team to keep delivering the best experience possible.

We look forward to welcoming you back for more exciting moments!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Super thank you

August 7, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Roland!

Thank you so much for your enthusiastic review! We're thrilled to hear your support and appreciate you taking the time to share your positive experience. Your satisfaction truly motivates us to keep delivering our best.

Looking forward to welcoming you back soon!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Great payout

Customer service is brilliant very helpful well trusted

August 1, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hi there, Kirsty!

Thank you for your fantastic feedback! We're delighted to hear that you found our customer service brilliant, helpful, and trustworthy. Providing reliable support is very important to us, and your kind words mean a lot.

We appreciate your trust and look forward to serving you again soon!

Kind regards,
VipZino Team

Rated 5 out of 5 stars

Good game ggg

August 5, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Ghorghe!

Thank you for your positive feedback! We’re glad you’re enjoying the games at VipZino. Your support means a lot to us!

We look forward to having you back for more fun.

Best regards,
VipZino Team

Rated 4 out of 5 stars

Great games fast payouts and great…

Great games fast payouts and great bonuses

August 1, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Vanya!

Thank you for your great review. We’re thrilled to hear you're enjoying the games, fast payouts, and exciting bonuses at VipZino. Your satisfaction means the world to us!

We look forward to welcoming you back for more fun and rewarding moments.

Best regards,
VipZino Team

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