While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being wonderful, helpful, and always available, with many highlighting the quick and friendly support. People also appreciate the smooth and responsive website, along with the excellent service and good variety of games offered. However, some customers have expressed dissatisfaction with payment processing, citing issues with delayed deposits and withdrawals, and in some cases, issues with account management and payment finalization. A few other people also felt that customer service was slow or unhelpful in resolving these payment-related concerns.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting that support teams are often fast,... See more

Payment

Consumers find payment to be ambiguous. Many reviewers report significant issues with withdrawals, including... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

Website

Customers had positive experiences with the website. Many reviewers praised the site's reliability, fast... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and quick... See more

Based on these reviews

Rated 4 out of 5 stars

I've been playing on this site long time now.and been reading all reviews. Since I went in to nearly gold 2 which am nearly finished going into gold 3.all I can win is 20p 40p 60p 80p on 1pound spins... See more

Company replied

Rated 4 out of 5 stars

Well I have done my first year . But don’t think I be doing another year. Had beginner luck but that was all . And bonus could be better. I’ve done over 400 spin and never had a bonus . But I don’t kn... See more

Company replied

Rated 5 out of 5 stars

This casino is a fraudulent company .they won’t pay out when you win and also I have a screen shot of the company telling me that the bonus messes up and customers lose the bonus when this happens .it... See more

Company replied

Rated 5 out of 5 stars

Great selection of games to choose from. Website is smooth with no lagging at all. Layout of website is simple and easy to navigate. Wide selection of bonuses and promotions too which are good.... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good casino

July 10, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, HD!
Thank you for your lovely feedback! We're thrilled to hear you had such a fantastic experience with us. Your satisfaction is incredibly important, and your words confirm that we’re moving in the right direction. We look forward to welcoming you back soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Excellent company and fast withdrawals…

Excellent company and fast withdrawals easy to verify from 1goldenkinglet

July 7, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, goldenkinglet!
Thank you for your kind words! It brings us so much joy to know you had a fantastic experience. Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path. We look forward to serving you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Best one so far

Best one so far

July 5, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Elmi!
Thank you so much for your kind feedback! It’s wonderful to hear you had a great experience. Your support motivates us to continue delivering the best service possible. We look forward to welcoming you back soon!
Best wishes,
VipZino Team

Rated 1 out of 5 stars

Bonus

I did a deposit 20€ i got spin the weel i won 80 cent when i was playing i wln some money at the moment it was 31€ then a popup told me you have 20 free spins Ik canceld that bonus and after that all my money was gone
It was my money not the bonus money its robbery
So for 80cent i lost 31€??

Cancellation
You have the right to cancel any bonuses without proceeding to their wagering and without any loss of their own funds. But keep in mind that while playing with a bonus you’re playing on your real balance first.

July 3, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Freek!
It’s unfortunate to hear that your experience on our website wasn’t as expected.
As outlined in our Bonus Terms, specifically Clause 3.10, a withdrawal request cannot be made while an active bonus is in place. The bonus must first be wagered if it remains active.
A player has the right to cancel any bonuses without proceeding to their wagering, without any loss of their own funds; however, this will result in the forfeiture of any bonus funds.
We always strive to provide top-quality service and improve wherever possible. Please reach out to us at support@vipzino.com with "Trustpilot" in the subject line, and we’ll be happy to assist you.
Best regards,
VipZino Team

Rated 5 out of 5 stars

Great casino

July 3, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Stef!
We truly appreciate your kind feedback. It’s wonderful to hear that you had such a fantastic experience with us. Your satisfaction means everything to our team and encourages us to keep striving for excellence. We look forward to having you with us again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Friendly speedy and very helpful.

Friendly speedy and very helpful.
Rapid responses and offer great bonuses.

July 2, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Hayley!
Thank you so much for your lovely review! We are thrilled to hear that you had such a great time with us. Knowing that we met your expectations motivates us to continue delivering the best possible service. We look forward to seeing you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Super Casino !!!

Best Casino ever found!!! Extreme winnings rates!!! Just join and check the rich games!!!

March 7, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Marcin!
Your kind words mean the world to us! We’re delighted to know you had a wonderful experience, as your satisfaction is always our greatest reward. Thank you for your trust, and we hope to welcome you back very soon!
Best regards,
VipZino Team

Rated 1 out of 5 stars

I've played £1000 never paid anything…

I've played £1000 never paid anything for months and the other day it gives me 2 jackpot of £5000 , shows me £8000 but when I want to withdraw, account blocked.
100%SCAM.

June 29, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Ionut!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
VipZino Team

Rated 5 out of 5 stars

Good casino

July 1, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Gav R!
We truly appreciate your kind words! It makes us very happy to know you had such a fantastic experience. Your satisfaction is our main focus, and your feedback encourages us to keep up the great work. We look forward to welcoming you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

I play on this casino regular that game…

I play on this casino regular that game selection it amazing 🤩 customers service always resolve any issues and cash out is always done within 24 hours

June 30, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Steven!
Thanks so much for your kind words! Knowing you enjoyed your experience brings us great joy. Your satisfaction is our priority, and your feedback motivates us to continue improving. We hope to see you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Good selection of games

Good selection of games

June 30, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Simone!
We appreciate your wonderful feedback! It’s great to know you had such a fantastic experience. Your satisfaction is our top priority, and your support inspires us to keep delivering excellent service. We’re excited to see you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Great selection of games to choose…

Great selection of games to choose from.
Website is smooth with no lagging at all.
Layout of website is simple and easy to navigate.
Wide selection of bonuses and promotions too which are good.
Vipzino is a decent slots website 👌

Zing528

June 30, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hi there, Ricky!
Thank you for your kind message. It’s wonderful to hear that you had a great experience. Your satisfaction is very important to us, and your feedback encourages us to maintain our high standards. We look forward to serving you again soon.
Best regards,
VipZino Team

Rated 5 out of 5 stars

Great Casino

Great Casino

June 28, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hey there, Cameron!
Thanks a lot for your kind words! We’re thrilled to hear you had an amazing experience. Your satisfaction drives everything we do, and your feedback confirms we’re moving in the right direction. Can’t wait to welcome you back!
Best regards,
VipZino Team

Rated 5 out of 5 stars

i am very satisfied with this casino.

i am very satisfied with this casino.
and the customer friendliness.

June 28, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hi there, Mark!
Thank you so much for your thoughtful review! Knowing that you had a fantastic experience means everything to us. Your satisfaction remains our top priority, and your feedback motivates us to keep improving. We hope to see you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Good service

June 27, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hi there, Nicky!
Thank you for sharing your experience! We’re thrilled to hear you had a fantastic time. Your satisfaction means the world to us, and your kind words help us stay focused on providing top-tier service. We hope to welcome you back very soon!
Best regards,
VipZino Team

Rated 4 out of 5 stars

Always been a good casino to play and…

Always been a good casino to play and pays out reasonably fast

June 27, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Craig!
We’re truly grateful for your kind words! It’s wonderful to hear that you had such a positive experience with us. Your satisfaction is what drives us, and your feedback lets us know we’re doing things right. We can’t wait to welcome you back!
Best regards,
VipZino Team

Rated 4 out of 5 stars

Very good site fast payouts get what u…

Very good site fast payouts get what u ask for

June 26, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Zhane!
We truly appreciate your kind feedback! It’s wonderful to hear you had such a fantastic experience. Your satisfaction is our top priority, and your words encourage us to keep doing our best. We can’t wait to welcome you back soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Great always helpful

Great always helpful

June 26, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Michaela!
Thank you for your lovely message! We’re delighted to hear you enjoyed your time with us. Your satisfaction means everything, and your support motivates us to continue improving. We hope to see you again very soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Brilliant customer service and…

Brilliant customer service and extremely helpful and generous!

June 25, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, D Simmons!
We truly appreciate your thoughtful feedback. It’s so rewarding to hear that you had such a positive experience. Your satisfaction keeps us focused and driven.
We can’t wait to welcome you back!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Quick and excellent service

Quick and excellent service
Always there for help

Great

June 24, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Ranjeet!
We’re so glad to hear you had a great experience! Your satisfaction is everything to us, and your kind words truly encourage our team.
Looking forward to seeing you again!
Best regards,
VipZino Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look