I've been playing on this site long time now.and been reading all reviews. Since I went in to nearly gold 2 which am nearly finished going into gold 3.all I can win is 20p 40p 60p 80p on 1pound spins... See more
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Review summary
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Based on these reviews
Well I have done my first year . But don’t think I be doing another year. Had beginner luck but that was all . And bonus could be better. I’ve done over 400 spin and never had a bonus . But I don’t kn... See more
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This casino is a fraudulent company .they won’t pay out when you win and also I have a screen shot of the company telling me that the bonus messes up and customers lose the bonus when this happens .it... See more
Company replied
Great selection of games to choose from. Website is smooth with no lagging at all. Layout of website is simple and easy to navigate. Wide selection of bonuses and promotions too which are good.... See more
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4.2
Great
743 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vipzino
Hello, Patryk!
We’re incredibly thankful for your kind feedback! It’s truly rewarding to know that your experience with us was so positive. Your satisfaction drives our passion for excellence, and we’re excited to welcome you back soon!
Best regards,
VipZino Team
Fraudulent company
This casino is a fraudulent company .they won’t pay out when you win and also I have a screen shot of the company telling me that the bonus messes up and customers lose the bonus when this happens .it happened to me and I got called a liar by customer services
May 3, 2025
Unprompted review
Reply from Vipzino
Hello, Dennis!
Your kind words made our day! We’re thrilled to know you had such a great experience, and your feedback encourages us to keep going the extra mile. Thanks for your support - we hope to see you again soon!
Best regards,
VipZino Team
Dale
Dale, the agent that was dealing with my issue, was very apologetic, sincere, and very helpful.. also he made sure that I do not go empty handed.. better than other casino site. Highly recommend
May 4, 2025
Unprompted review
Reply from Vipzino
Hello, Armand!
It’s such a pleasure to hear that you had a fantastic time with us! Your satisfaction is our main focus, and your thoughtful words remind us why we do what we do. We look forward to serving you again in the near future!
Best regards,
VipZino Team
Great casino
Great casino, good variety of casino games and help centre are really good and quick, would recommend this casino to others.
May 4, 2025
Unprompted review
Reply from Vipzino
Hello, Jonathan!
We couldn’t be happier to read your review! Knowing that you enjoyed your time with us truly motivates our entire team. Your satisfaction means a lot, and we can’t wait to welcome you again!
Best regards,
VipZino Team
really good site
really good site, fast and responsive and all games have zero issues, lots of big wins also
May 3, 2025
Unprompted review
Reply from Vipzino
Hello, Brandon!
Thank you for your heartwarming feedback! It’s always uplifting to know our guests leave happy. Your support fuels our commitment to quality service, and we’re eager to host you again soon!
Best regards,
VipZino Team
IAM new to site at moment so hard to…
IAM new to site at moment so hard to rate a whole lot but at this point quick service attention to msg and can see a large Verity of games I can rate more as I play more thanku . chantelle Griffiths
May 1, 2025
Unprompted review
Reply from Vipzino
Hello, Chantelle!
Thank you for your kind words! It brings us so much joy to know you had a good experience. Your satisfaction is our top priority, and your feedback helps us improve. We look forward to serving you again soon!
Best regards,
VipZino Team
SCAM
There withdrawal process. They use different payments. It was fraud line from my bank stopped me making deposits as its being monitored and it's a scam. Be very careful what you choose to do. I closed my account now I can't go on ever again but I didn't self exclude!! My bank informed me that the payments I was making was not going to this casino could not deposit. So I said I would close my account (shame) on you as you have now blocked me and I can't even reopen because I complained.
You told me if I close account it would be forever ( normally this self exclusion)
Just received email as they have replied and want more info apparently. But can't find the reply??
Gave me 3 days and if i dont respond will accept it as not a genuine review. but don't know what info they want.
Fraud line as taken over will let you know outcome
April 28, 2025
Unprompted review
Reply from Vipzino
Hello, Mrs M Sheppard!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually.
We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
VipZino Team
Reply from Vipzino
Hello, Kiwi!
We're so grateful for your positive feedback! It’s always a joy to hear that our guests are happy with their experience. Your satisfaction drives everything we do, and we’re honored to have earned your support. Looking forward to seeing you again soon!
Best regards,
VipZino Team
Very good experience from Nora tenghy
Very good experience from Nora tenghy
April 30, 2025
Unprompted review
Reply from Vipzino
Hello, Ionel!
Thank you for taking the time to share your thoughts! We’re delighted to know your experience was a great one. Your satisfaction means everything to us, and we’re grateful for your continued trust. We hope to welcome you back soon!
Best regards,
VipZino Team
Great Casino and really quick…
Great Casino and really quick withdrawals, no issues at all
April 28, 2025
Unprompted review
Reply from Vipzino
Hello, Dean!
Thank you so much for your kind words! It truly makes us happy to know you had a fantastic experience. Your satisfaction is always our top priority, and your feedback confirms that we’re on the right track. We look forward to welcoming you back soon!
Best regards,
VipZino Team
Will keep this short and sweet
Will keep this short and sweet, avoid this site its total trash! Deposited so much on here, not a single personalised bonus or anything like that to thank me for my custom and continued use of their site. They ONLY offer deposit bonuses, even after numerous deposits etc… been very loyal but for what? Also, you deposit and never make a single withdrawal. But you get a small stupid £5 bonus and then you win but never wager it, then they tell you it’s luck and chance and all this b.s. if I were you I’d never ever use this disgusting site. All those big Wins you see aren’t real it’s bots and also you can’t even withdraw all your winnings in one go. They limit it so small amounts per day… SCAM!!
April 28, 2025
Unprompted review
Reply from Vipzino
Hello, Eternal soul!
It’s unfortunate to hear that your experience on our website wasn’t as expected.
We always try to reward our customers with good bonuses, moreover, we have daily wheels with their prizes, loyalty program and many other promotions. To check them all, please check our Promotions and Bonus Terms sections.
As stated in our Terms and Conditions, specifically in Section 7: Withdrawal Policy, Subsection 12, there are established withdrawal limits to help ensure secure and smooth transactions. These limits are in place to uphold the integrity of our platform and to comply with regulatory standards.
Please be assured that the games on our platform on our site are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.
By registering on our website, you confirm that you have read and accepted our terms and conditions. While we regret this has caused you frustration, please understand that we operate in accordance with our established rules and regulations, which we strive to uphold consistently.
Best regards,
VipZino Team
Reply from Vipzino
Hello, Niku!
We deeply appreciate your kind feedback! It brings us great joy to know you had such a wonderful experience. Your satisfaction is what drives us, and your comments reassure us that we’re heading in the right direction. We can’t wait to serve you again soon!
Best regards,
VipZino Team
Great experience
They have grate tournaments and brilliant bonus and I have enjoyed all the games so far including bingo which I never play but starting to get attached to it
April 27, 2025
Unprompted review
Reply from Vipzino
Hello, Eddie!
Thank you for your generous words! It fills us with joy to hear that you had a fantastic experience. Your satisfaction remains our top priority, and your feedback lets us know we’re doing things right. We look forward to serving you again soon!
Best regards,
VipZino Team
Extremely easy to deposit money
Extremely easy to deposit money. Sadly, the same can't be said when it comes to making a withdrawal.
April 27, 2025
Unprompted review
Reply from Vipzino
Hello, John!
It’s unfortunate to hear that your experience on our website wasn’t as expected. We always strive to provide top-quality service and improve wherever possible. Please reach out to us at support@vipzino.com with "Trustpilot" in the subject line, and we’ll be happy to assist you.
Best regards,
VipZino Team
Big Scam.
Big Scam.
After spending a big amount on their website, these people cancelled my account not even a request from me.
I was offered a bonus to keep playing instead they close my account while i still had a pending cash back.
Customer Service is not responding to find a solution.
Super Low People who take your money without giving a fair chanse to win your money back.
Never ever play on Vipzino!
April 27, 2025
Unprompted review
Reply from Vipzino
Hello, Anwar!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Please be assured that the games on our platform on our site are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.
Best regards,
VipZino Team
Withdrawal
I'm not happy about waiting 4 days to be able to get my withdrawal
April 27, 2025
Unprompted review
Reply from Vipzino
Hello, David!
Thank you for your feedback. We truly appreciate it. We always strive to provide top-quality service and improve wherever possible.
As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 24 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
If you need assistance, please contact support@vipzino.com with "Trustpilot" in the subject line, and our team will be happy to help.
Best regards,
VipZino Team
Good101qsre
April 27, 2025
Unprompted review
Reply from Vipzino
Hello, Furkan!
Thank you for sharing your kind words with us! We’re thrilled to hear that you had a fantastic experience. Your satisfaction means everything to us, and your feedback reassures us that we’re on the right path. We look forward to welcoming you back soon!
Best regards,
VipZino Team
Great service from the team and always…
Great service from the team and always able to assist.
April 26, 2025
Unprompted review
Reply from Vipzino
Hello, Aboud!
Thank you for your wonderful feedback! It brings us so much happiness to know you had such a great experience. Your satisfaction is our top priority, and your kind words reaffirm that we’re providing the best possible service. We look forward to seeing you again soon!
Best regards,
VipZino Team
The customerservice
April 26, 2025
Unprompted review
Reply from Vipzino
Hello, Chantal!
Thank you for your kind words! We are thrilled to hear you had such a fantastic experience. Your satisfaction is our greatest priority, and your feedback confirms that we are moving in the right direction. We cannot wait to serve you again soon!
Best regards,
VipZino Team
Great customer service
I was gifted free spins by a helpful agent called Randy he was very helpful excellent customer service
April 26, 2025
Unprompted review
Reply from Vipzino
Hello, J Campbell!
We truly appreciate your kind words! Knowing that you had a fantastic experience brings us immense joy. Your satisfaction remains our top focus, and your feedback motivates us to keep improving. We look forward to seeing you again soon!
Best regards,
VipZino Team
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