I needed to find a unique gift for a friend. I came across Virgin Gifts online. I loved the variety of experience gifts that are available. I’m only giving 4 stars instead of 5 because, the email deli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I appreciate the representative taking the time to get the information I needed to use my birthday gift cards. He was very professional and patient with me. The link open up to virgin voyages gift... See more
Company replied
Our guide, Spencer, was fun and informative and offered many great suggestions for the rest of our Chicago trip. We were sorry to hear that the tours scheduled earlier than 3pm were able to go inside... See more
Company replied
Im excited to give this gift, but I wish there was a more transparent way to book dates.if I could select dates, id be happy to travel to that available location. Or choose an adventure with more avai... See more
Company replied
Company details
Written by the company
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Written by the company
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contact info
United Kingdom
- info@virgingifts.com
- virgingifts.com
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I couldn't use it on my experiencethatt
I couldn't use it on my experience that they had on thier list. It was up at least a week ago, but something changed and created a lot if stress and then I had to wait to get my refund delaying my ability to buy tickets and additional experiences.
January 17, 2026
Reply from Virgin Gifts
We’re really sorry for the stress and delays you experienced - that’s never the experience we want for our customers.
Your comments are really valuable, and we’ll make sure they’re passed on to help improve things in the future.
We appreciate your patience and understanding - Chantelle.
Reply from Virgin Gifts
We're truly sorry to hear of the troubles had with your booking Raul, and for the inconvenience caused!
It is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion but we do hope we can do better for you next time and be given a second chance - Chantelle.
Bronwyn has been an excellent in…
Bronwyn has been an excellent in assisting us with a small issue with our product.
There has been excellent open communication and timely responses and made resolving the issue as simple as possible for me. Can’t fault one bit and really appreciate all the help!
Thank you!
January 16, 2026
Unprompted review
Reply from Virgin Gifts
Thank you so much for the lovely review, Jack. 🥰
We're so happy Bronwyn could help and make the process easy for you! 💖
Chantelle - 🌟🌟🌟🌟🌟
Good Customer Service
We had a rescheduling issue and Virgin Experiences resolved it for us.
January 13, 2026
Unprompted review
Reply from Virgin Gifts
We're truly sorry to hear you were unable to amend your booking as requested Matt, and for the disappointment caused.
We of course never wish to see our customers disappointment, and we've reached out to the experience provider, to see if anything can be done for you - Chantelle.
A glitch in the experience voucher was resolved to my complete satisfaction
I had an issue with the experience voucher that was resolved fully and promptly by Bronwyn. She was unfailingly courteous and professional. I recommend Virgin Gifts because they have a wide variety of experiences suited to every taste, and even when things they go wrong, their customer service personnel are real humans conversant in the system capable of fixing the problem. They treat you like a customer who matters no matter how much or how little you spent, and that is a rare approach these days.
January 12, 2026
Unprompted review
Reply from Virgin Gifts
Thank you for the lovely review! 💖
We’re glad Bronwyn could help and that you felt genuinely cared for - that’s exactly what we aim for. 🥰
Chantelle - 🌟🌟🌟🌟🌟
Wide variety of different options!
January 14, 2026
Reply from Virgin Gifts
We are thrilled to hear you loved our wide range of great experiences that were available! 😍
We hope you have a wonderful experience, Glynn. 💖
Chantelle - 🌟🌟🌟🌟🌟
Password support
I was having trouble resetting my password on a Sunday afternoon. I submitted a request for support and received a very speedy response from Bronwyn. She was able to reset my password and I was able to get back into my account. Very helpful, thank you!
January 11, 2026
Unprompted review
Reply from Virgin Gifts
Woohoo! 🙌 We’re thrilled Bronwyn could help you get back into your account so fast. Thanks a ton for the lovely feedback! ⭐⭐⭐⭐⭐– Kay
Reply from Virgin Gifts
We’re really sorry to hear you encountered an error while trying to book. We can see you’re in contact with our team, and we’re working to resolve this as quickly as possible for you. Thanks for your patience. - Kay
Great pricing and easy booking process!
January 13, 2026
Reply from Virgin Gifts
Yay! 🎉 Happy to hear you enjoyed the pricing and smooth booking process! thanks for sharing your 5 vibes! ⭐⭐⭐⭐⭐– Kay
Reply from Virgin Gifts
Awesome! 💖 So glad we could sort your issue quickly and easily, thanks for the 5-star love! ⭐⭐⭐⭐⭐ - Kay
Representative was able to get my…
Representative was able to get my experience booked after experiencing trouble on website.
January 13, 2026
Unprompted review
Reply from Virgin Gifts
We’re thrilled to hear that our team were able to help with just what you needed - thanks for sharing such lovely feedback 😍 Lisa
There was a variety of options…
There was a variety of options available to "gift" someone.....gave me great ideas for future gifts too!
January 13, 2026
Reply from Virgin Gifts
We are so glad you found what you were looking for with us! Thank you for choosing to shop with Virgin Gifts - we really appreciate it! ❤️ Lisa
Good Customer Support
Had some trouble receiving the voucher email and the support team (shoutout to Lufti!) was very responsive and helpful.
January 13, 2026
Unprompted review
Reply from Virgin Gifts
We’re so happy our lovely Lufti could help get everything sorted for you! Thanks a bunch for sharing such kind feedback 😍 Lisa
Customer Support Was Great
Bronwyn Peterson was able to straighten out issues that we had with the purchase. It was a gift that we received and could not make reservations or get confirmations. Bronwyn took charge and straightened it all out.
January 12, 2026
Unprompted review
Reply from Virgin Gifts
Thanks so much for sharing! We’re thrilled Bronwyn could swoop in and sort everything for you—sounds like a gift saved by a superhero! ⭐⭐⭐⭐ - Kay
best web swite
January 9, 2026
Reply from Virgin Gifts
We’re glad you think so, Joseph! 💖
Thanks so much for shopping with us, and we hope you have an incredible experience! 🥰
Chantelle - 🌟🌟🌟🌟🌟
The booking after retrieving my…
The booking after retrieving my voucher. I’m supposed to have a 3 days ticket for Disneyland and was only able to pick 1 day. Now I have to deal with Disneyland directly. Waste of time
January 8, 2026
Reply from Virgin Gifts
We’re sorry to hear the booking process hasn’t hit the mark for you on this occasion. Please note that all Disney passes need to be added to the Disney app to complete your reservation. once that’s done, you’ll be all set! We hope you have a truly magical time at Disney, and our team are here and ready to help should you need any assistance along the way. - Kay
I can’t find the gifts that I purchases
December 23, 2025
Reply from Virgin Gifts
We're sorry to hear you're unable to locate your voucher, Caryn.
Please be assured, we've resent this for you today, and we've reached out via email.
Chantelle - 🌟🌟🌟🌟
I asked to combine some vouchers and…
I asked to combine some vouchers and Phelela S from support was very helpful and took care of it. Now, I'm ready to book :)
January 7, 2026
Unprompted review
Reply from Virgin Gifts
We are over the moon to hear Phelela, was able to help, with exactly what you needed! 🤗
We hope you have a wonderful experience, Tyler. 💖
Chantelle - 🌟🌟🌟🌟🌟
Easy return no issues
Easy return no issues. Very responsive and friendly customer service person, shout out to Bronwyn.
January 6, 2026
Unprompted review
Reply from Virgin Gifts
We're pleased to hear our lovely Bronwyn, provided friendly and helpful customer service for you! 🥰
Chantelle - 🌟🌟🌟🌟🌟
I recommend Phelela S
Phelela S. Was extremely knowledgeable and helpful. She solved my problem immediately
January 6, 2026
Unprompted review
Reply from Virgin Gifts
We’re so happy our lovely Phelela could help get everything sorted for you! Thanks a bunch for sharing such kind feedback — it means the world to us! ⭐⭐⭐⭐⭐ - Kay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.