Virgin Media Ireland Reviews 

Terrible customer service...Waiting on average 50 min to get through on phone .webchat is so frustrating as all your details have to be entered everytime.I increased my broadband speed and my nex bill increased by over 70 euro.This was because i lost all my add on as it was a new contract....I was never informed of this when i was changing my broadband.This company is out to milk as much cash as possible from customers ..STAY AWAY FROM THEM ,I AM SORRY I LEFT SKY FOR THIS COMPANY ,CANT WAIT TILL CONTRACT IS UP TO GET RID OF THEM

Absolutely shocking customer service, left without house phone after getting fiber in.. when called was told it would be fixed, 1 week later called again was told 24hrs and now 2 weeks on told again 24hrs still no joy

Appalling service
Impossible to speak with a human being
Total reliance on bots with rigid specifications on questions
BEYOND FRUSTRATING
CUSTOMER SERVICE PHONE LINE RIES NOT WORK.

I wish I could rate as 0! Don't ever fall for that. Terrible internet, every time it rains, the internet goes down. Mobile broadband is terrible, no connection, there's no online support, you have to call. TV is bad, you got the same 5 channels only and the TLC TV they sent you is awful.

Got me on the wrong Account for the last four months
customer service not very helpful I just get transfer from one department to another for the last four months
Seems this company NO USE.

Virgin Mobile Ireland - Customer Service and Customer Experience is abominable.

Website is brutal. Ordered a phone for 'next day' delivery per website. No sign of delivery. Nothing communicated until I made contact. Was told the website is wrong.

Needed the phone in a hurry so cancelled order for phone and went to store to get one. Fine.

Sim pack that I had originally ordered never arrived. Was left waiting again. When I made contact I was told there was no order on the system. Agent was more interested in setting up a PIN on my existing account before he would proceed with the conversation.

Turns out the original SIM order was also cancelled by the customer service team but I wasn't informed.

Despite have direct debit set up for Broadband, TV and a separate mobile account (with direct debit in place) the agent proceeds to request all the same personal data that I have provided and is already active on my account.

To add to the frustration, I struggled to understand anything the agent said due to his accent. I mean, almost impossible.

The lack of customer awareness and incredible amount of friction and time wasting with Virgin is shocking.

I honestly cannot believe how unbelievably awful my experience with Virgin Media has been. The customer service is beyond terrible — it’s like speaking to people who have absolutely no idea what’s going on. Every single time I call, I get a completely different answer. No one understands the issue, no one reads the notes on the account, and no one takes responsibility.

To make it even worse, I’ve been waiting over a month just to get internet installed. Over a month. In 2026. How is that even possible? I was given multiple installation dates, only for them to be cancelled or changed at the last minute with no proper explanation. No urgency, no accountability, nothing.

I’ve spent HOURS explaining the same problem over and over again, only to be transferred to another department that somehow knows even less than the last one. It genuinely feels like they’re just guessing instead of actually trying to help. I’ve never dealt with such confusion and lack of communication in my life.

They put you on hold forever, promise callbacks that never happen, and then act like it’s your fault when nothing gets resolved. It’s frustrating, exhausting, and honestly feels completely disrespectful as a paying customer.

The level of unhelpfulness is shocking. Simple issues turn into month-long nightmares because no one seems trained properly. Waiting over a month for basic internet service is unacceptable, and the complete lack of clear communication makes it even worse.

Absolutely dreadful service from start to finish. Avoid at all costs

Virgin Media’s mobile app has been broken for almost a year, and the most frustrating part is not the bug itself. It’s the complete lack of accountability. Core functions either don’t work or fail randomly. Logging in is unreliable. Bills don’t load properly. Support options inside the app are useless when the app itself is the problem.

What makes this worse is Virgin Media’s behaviour. They don’t acknowledge the issue publicly. They don’t provide timelines. They don’t respond meaningfully to customer complaints. Queries get ignored, deflected, or buried behind generic scripted replies. It gives the impression they are actively avoiding the problem rather than fixing it.

In 2026, a telecom company having a non-functional app for this long is inexcusable. The app is not some optional extra. It’s a core tool customers rely on to manage their account. Right now, it’s dead weight.

Virgin Media is very efficient at sending bills. They should try being equally efficient at fixing their own software and answering their customers.

I signed up online for the 15 euro per month sim only deal. But the order was incomplete and there were problems with it. I called customer service and got through maybe after 30 mins and requested the service through the rep. The order was successful and i got the sim the next day.

I tried the service for about 8 days. There was only 4g speed available from virgin media(customer service confirmed). But the max data speed i got was only 60 mbps in Dublin.

They also dont have any add ons to add more data or make calls to India. So, i decided it wouldnt work for me and I withdrew from the contract.

I think if they had better data speeds and add ons to india, I would have committed to the contract.

THE WORST TECH SUPPORT I HAVE EVER ENCOUNTERED IN 50 Years.

Have Business broadband. Constant dropping of signal. Reported 5 months ago and its still not fixed!

Tried complaining with COMREG which is a joke because as soon as COMREG are told by VM that its fixed, they close the case! Even without checking with the person who made the complaint.

I've caught them out many times not telling the truth. They are a horrible company to deal with. They are understaffed so trying to get somebody out to inspect takes literally weeks to month.

AVOID AT ALL COSTS!!!

A character employed Davit terrible at his job

Terrible experience. Installer came to the apartment and couldn’t install my TV channels. While he was still there he directed me to call the 1908 number for help - he was apologetic but said that VM wouldn't let him call in errors.I have had a further 3 calls to 1908, waiting for 30 mins to speak to someone, then told to switch the box on and off again, the last instruction was that I hasn't left it off long enough, repeated what they said and it still didn't work. Ok now I want a refund on the bundle. But they want me to buy tv from another provider but keep their broadband. I want a refund on the bundle (I signed up with a single contractual agreement which they have not honoured) and they are insisting on charging me for broadband. All I wanted was a functioning box it is not too much to ask! I now have to go to regulators/small claims court. All was completely unnecessary if they just installed it properly.

Virgin Media.IE has some of the worst customer support I have ever experienced. The waiting times to speak to someone are completely unreasonable — I was left on hold for an abnormal amount of time with no proper assistance.

Trying to cancel my subscription was even worse. The process is unnecessarily complicated and feels intentionally difficult. Instead of helping customers, they seem to make it as frustrating as possible to leave.

Overall, this has been a terrible experience from start to finish. I would strongly advise others to think twice before signing up. Save yourself the stress and avoid this company.

Very bad company , i m not recommending! I have a lot problem with home internet!

Absolute crap service.
Mobile phone coverage and data dropped for 8 days and counting.
Customer service agent were unprofessional and incompetent.
They owned up to the fact that they made a mistake with the Account twice during this cycle.

Imagine 8 days with no phone service and still expected to pay ....what about the personal and work related impacts of having no service on our phones?
And the best part is that this issue has happened twice in the past 4 months!
After them recommending stupid actions to try and make the phone service come back they said they would have to transfer issue to another team and wait ANOTHER 3 TO 5 DAYS! So this would total a 11 to 13 days without phone service!
PATHETIC! The unprofessionalism is disgusting.

We are leaving this service.

What can you do to make it better Virgin? Hire COMPETENT workers and GET YOUR ACT TOGETHER with your service. Currently your service is pathetic. But I am well aware that this review will never be taken into account by virgin media because they have more money than God at this stage. Keep on frustrating customers you are doing a great job at that 👍🏻

My honest advice is DO NOT use Virgin media as your phone service. STAY AWAY if you value money and professionalism

They ripped me off !!!
They mostly sent unexplained bills although my SIM was a fixed contract of 16 Euros per month.
That company deserves to be closed down entirely.

I would give no stars if possible, they take forever to answer the phone and while in hold for 60+ minutes it keeps telling you troubleshoot on the app which baby the way is useless when you get through they are just as useless last time I got box changed my tv channels were gone for over 2 weeks got fibre installed on Thursday it's now Sunday still have no TV channels and no update since Friday they said 90% sure ir be done by Saturday if not be Monday we'll its Sunday now and nothing so I won't hold my breath there whole system is so frustrating they are absolutely useless if tv not back by Monday ill be cancelling

If I could give them a zero I would. They should change the phrase Customer Care team to Customer Care person. A better chance of seeing Hayes commet then get to speak to someone in Virgin Media. Their mobile phone service is the equivalent of 2 tin cans and a piece of string. Would advise anyone to choose a different network.

Ordered virgin media broadband and tv last Thursday and still not connected today Tuesday. No communication from them, spent 1hr , 1.5hr, 1hr on phone trying to sort. I was told it could take up to 24hrs, then 48 hrs and then that they were working on it!!! Bad bad bad service so cancelling it now 😡

I wish I could give 0 stars. The worst customer support I have ever experienced. My contract is approaching maturity, however I am unable to provide the cancellation notice because I can only do so by calling the customer support and they keep directing me to the wrong team and then again back in the queue multiple times for a total of over 2 hours.