Virgin Media Business Reviews 1,059

Virgin media business is the worst customer service
They refuse to close my account, even after contract expired for more than 12 months
Will not go for this service ever again
DO NOT SIGN FOR VIRGIN MEDIA BUSINESS
They even don’t deserve 1 star

I signed up to Virgin Media Business on the basis of completing the lease on 27/04/2026 and I was told that the installation will take 20 working days. Few days later, I was told that the installation will happen next week and this was prior to lease completion but the lease completion hasn’t taken please and I don’t have legal access to the property. The installation still happened and someone else is using my services. I asked the team to stop the service and restart when I’m actually signed the lease and moved in. I told Virgin Media about this on 23/04/2026 and i was told someone will get back to me within 48 hours. Almost 3 weeks, I haven’t heard back. Someone get back to me!!!

I spent 45 minutes going through chat security to then get cut off. I then tried again and an operator "Cherrie" take me back through security and after asking 6 questions the 7th was what my installation charge was ... which was over 5 years ago. She asked me to GUESS! and then said I had failed security as I didn't guess. its such dreadful service - takes so long. I just needed a quick response and calling is over 15 minutes wait. 1 hour in total on chat and my query still not resolved. I tried to fill in the complaint form online and it wouldn't submit!! I have used them across various properties and for the last 3 years this has been the same - the WORST customer services. Truly incompetent. This is why I have served notice on all my (4) accounts. AVOID at all costs.

The worst company that I have had to deal with for years. Cut me off for three weeks so that they could install fibre without any communication. No apology. Had three other incidents which took over 48 hours to be reconnected. Customer service deserves a zero star. Don’t use them. As of today, 05 May ‘26, my business is still not connected with broadband having been reassured on 01 May that it would be reconnected within 24-48 hrs. It’s all v well Virgin say they want to contact me having put a post up here but that is too late. They have had so many opportunities to put things right before this post.

Avoid Virgin Media Business.

From the start, I was wrongly charged £50 for installation on a deal that clearly included free installation. After I complained, they admitted it was a mistake and confirmed a £50 credit. I was then promised an additional £29 credit due to ongoing issues total £79.

Months later, those credits were still not properly applied.

I had to chase them over and over again by email and phone, mostly getting ignored or given different answers each time. In the end, I paid over £90 just to stop my service being disconnected while they still hadn’t fixed their own mistake.

Even now, I’ve been told I still owe money, which makes no sense based on what was agreed. It’s a complete mess.

This isn’t just a billing error it’s a failure to fix something they already admitted was wrong. The communication is poor, the handling is slow, and you end up wasting your own time chasing them.

On top of that, the broadband performance hasn’t been reliable enough for a business service.

If you’re considering signing up, think twice. This has been stressful, timeconsuming, and completely avoidable if handled properly. go elsewhere

Horrifically poor service - avoid entering a contract with this company.

A extreme delays for the initial install set our operations back significantly. We faced continued poor levels of broad band <1% of speed we're paying for. Complaints went through un responded to.

When a technician was organised it was cancelled without being informed (the response sms system didn't collect my response).

As of right now, the wifi has gone and the office are on their phones hot spotting and I'm 30min into a cue waiting for a response.

If we could give a no star we would. We paid for a weeks internet service covering two devices, we could only use one device and that was poor. Having requested help at the reception of Travelodge, Four Marks, Hampshire, we were given another voucher with instructions of how to get the second device on, this failed. They said they would look into it but that's as far as it went.
We have since contacted Virgin using their chat service. The person did not really understand and kept deflecting the issue saying we should contact Travelodge. The person then went on to offer us a voucher and gave us a code, however as we had already told him that we were not at the Travelodge and the voucher was only valid immediately, so of no use. It's very evident that Virgin are not providing the service that's being paid for but decline to accept that it's their problem. Given the shocking reviews and our experience with Virgin they should be investigated and brought to account for their false marketing, and dreadful customer service.

Would give zero is if was possible.

This is a business team who's business support goes home at 6pm. A business who in 2026 have not yet been able to master the ability to take a payment via their customer portal, and insist on you calling them to make a payment. Good luck on the call as their automated voice prompt cannot understand what you say, and when you press a number as the backup option, guess what, it cant understand that either.

Go with BT, Sky or RoyalMail, avoid VMB at all costs.

Could not cancel should be eradicated from the market

Im currently on hold, at the 5 hour mark.
I cant operate my business without Internet, I bought this more expensive contract as I was told about the limited downside and fast response to business issues....

Response to Virgin request 31.03.2026
Our complaints reference is C-2603264746 as quoted in our original review. If virgin are capable of taking complaints seriously I would request you look into this complaint using you complaints reference and draft a response to the email quoted in the complaint to virgin. Yesterday we received what appeared to be an artificially generated response to our complaint which quoted a wrong account name sent to an incorrect email address, the recipient forwarded your response to us. I don't know where to start with describing the inappropriateness of Virgins complaint response. We are now putting together a file of transcripts and emails in readiness for submission to the "Communications Ombudsman" should this remain unresolved after eight weeks. The entire saga is a drain!

Very bad experience with Virgin media business customer service. Making up random nonesense. Cancellation fee i was told is £150 and then they want to charge an extra £1000+VAT. Very rude women. Quit if you dont want to work! I'm not paying these made up charges. I'm only going to pay the cancellation fee and thats it!

Update on my experience with Virgin Media.
Virgin media stated they wanted further information after my last review so they could “get to the bottom of this for you”.
I provided the additional information and have received NO contact.
As expected, my return of equipment experience was no better that the service I have received for the last five years. Virgin Media have NOT sent me the returns package so I’m stuck with their old equipment that I’ll be billed for. I had tried on Numerous occasions to contact them regarding this and spent hours on hold. When I tell what I ring about they then hang up the phone.
I then tried to complain about this, and they hung up on me as well.
There is clearly a policy of not wanting their equipment back so that they can bill you for it.
Good riddance Virgin Media I will not return.

Used to be a good service, but now its another ai nonsense.
No one to talk to, no way to pay your bill or to log into your account. Everything takes ages to contact them and do anything no matter what.

Its all bots now. I called to discuss signing up. the bot just kept saying sorry she didn't understand then hung up. I TRIED TWICE. TOTAL WASTE OF TIME AND ENERGY.

Stay away from Virgin Media!!!!!Nightmare to deal with. When you ring them to sort anything out takes at least an hour if not more, and all they say is :

1) Sorry about that, I'm really sorry to hear that...
2) Please stay on the line for 2min until I check...

AND..... Nothing gets resolved! Absolutely terrible...

Awful customer service and so difficult to deal with and their processes are so archaic. Wish I never went with them.

Worst Ever!
Wrong departments/unreturned promised calls/poor portals -no follow through.....no ownership!
I'm only trying to RENEW my broadband and phone package for several weeks.
Already left Virgin Media Residential 3 years ago because of same problems...
Hopeless!

AVOID / AVOID / AVOID

WOW, just read all the reviews on here and thought I was alone... This company is dreadful customer services wise, constantly overcharging, agreeing that they overcharge, but do not resolve the issue. They will not speak to you over the phone (complaints), but are happy to sit behind poor staff who have to field your calls. They are happy to close your unresolved complaint with an Ombudsman directed letter. Low and behold UK Ombusdman doesn't deal with Virgin Media / O2 since the 1st Jan 2026, even though the letter I got a letter sent to me after this date. Why are they sending letters out like this knowing that it won't be dealt with.

Dreadful company - useless at best, knowingly inept at worst (I have other thoughts but I have lible in the back of my mind)

On phone to them as I type. I am now being told, that I am out of contract and can cancel with 90 days notice, but have an email from them saying early cancellation fee of £480 is applicable, that is with 90 days notice. THEY REALLY HAVE NO IDEA OF WHAT IS GOING ON IN THEIR OWN COMPANY, BETWEEN DEPARTMENTS!!!!!

AVOID / AVOID / AVOID

I read the reply from Virgin Business and sent them my information for them to respond to. They have failed to respond to that. I am genuinely not shocked. An attempt at saving face, overtly looking like the care. You are simply a number and that number seems to be reducing with the amount of negative reviews on here.

I then receive a letter increasing my bill, that keep getting wrong. I cannot wait to rid myself of this appalling company for good.

They were once a decent company. What on earth has happened!!!

Unfortunately there is no 0 star to give. Its the rubbish company operated by ??? please never ever go to this provider, complete nonsense company.