Virgin StartUp Reviews 

88
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for providing exceptional support, clear guidance, and constant communication throughout the loan application process. Many people also highlight the incredibly valuable mentorship, inspiring networking events, and useful resources that significantly help early-stage founders grow their businesses successfully. However, some people mentioned that starting a new business can sometimes feel like an overwhelming and daunting journey. A few reviewers also noted that navigating the initial stages requires careful preparation and attention to detail. Despite these challenging moments, the overall experience remains rewarding thanks to the continuous encouragement and professional assistance received from the advisers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing advisors as helpful, kind,... See more

User experience

Users describe positive interactions with user experience, noting that the application process is fast,... See more

Service

Consumers find service to be positive, highlighting how helpful advisors make the loan and application... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sinead was absolutely fantastic in supporting us through the application process! She was knowledgeable and considered, but also she always made us feel like she was on our side - that she wanted us... See more

Rated 5 out of 5 stars

I could not be happier with the experience I had with Priyanka - he took care of everything he possibly could for me and so patiently and kindly helped me through every stage of the process, which he... See more

Rated 5 out of 5 stars

It was a long process but they are very thorough and very fair so I can’t really complain. And my direct contact James was so helpful and understanding he made the whole process so much easier and smo... See more

Rated 5 out of 5 stars

COULDN'T RECOMMEND HIGHLY ENOUGH. I had the privilege of working with Virgin Start up on 3 occasions now. First, I got funding from the Start up Loan- the process was handled amazingly. My situation i... See more

Company replied


Company details

  1. Education & Training

Written by the company

Virgin StartUp is the not-for-profit home of entrepreneurship at the Virgin Group. Founded in 2013 by Sir Richard Branson, Virgin StartUp helps early-stage founders in the UK, start and grow the businesses that they’re passionate about by providing founders with business advice, access to funding, mentoring, training and more, including scale-up and investment readiness programmes. Home to a community of thousands of founders, through its programmes, Masterclasses and events, Virgin StartUp provides founders with the support and opportunities they need to build better businesses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

88 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(88)

49 reviews in the last 12 months

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Rated 2 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the meeting and the approach taken towards someone trying to start a new business. I expected practical advice, support and guidance on how to move forward. Instead, I left feeling discouraged and that my business idea had not been properly understood.

The discussion focused on a passenger transport licence, even though I will not be operating vehicles or providing passenger transport. My initial business model is to help small groups and families find suitable holiday accommodation and connect them with local guides and travel partners. I will not be selling package holidays or flights.

A PCV driving entitlement or PSV operator’s licence is therefore not required for the activities I am proposing. There is also no general mandatory travel agent licence in the UK. I understand that I must meet the legal requirements relevant to my actual activities, but the requirement raised during the meeting did not reflect the business I described.

What disappointed me most was the lack of willingness to listen and understand before reaching a conclusion. Supporting a new business should involve asking questions, explaining relevant requirements and helping the applicant identify the next steps. Unfortunately, that was not my experience, and I came away feeling dismissed rather than supported.

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

6 stars!!

I could not be happier with the experience I had with Priyanka - he took care of everything he possibly could for me and so patiently and kindly helped me through every stage of the process, which he made very easy. I really felt like he was batting on my team and I am so grateful to him.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

A great wat to start.

Having approached the British Business Bank, I was linked with Virgin and its Business Adviser, Priyanka deSilva. Although I had prepared a business plan along the lines of their planning template, Priyanka gave me some sound advice and guidance. He asked intelligent and helpful questions and was extremely positive and supportive.

I consider myself relatively confident, but starting a business is lonely and nerve-racking, and having Priyanka on my side added to my confidence.

The bank's process is thorough, and by following it closely, the initial application went through really well and on time. So, all in all, I am extremely satisfied and look forward to building the business up in the future.

At the end of the day, this is am excellent way to get start up finance and I would happily recommend to others.

November 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I was really concerned about the…

I was really concerned about the application for the start up at first, but Sinead who was supporting me through the process was amazing. She explained everything in detail and was very quick at responding to any questions or concerns i had. She made the process so easy for me, and everything went through very quickly. Thank you Sinead

October 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Sinead is an absolute SUPERSTAR ⭐️⭐️⭐️⭐️⭐️

Sinead is an absolute SUPERSTAR!

Sinead was so organised and helpful during the application process, we were incredibly impressed.

She really knows her stuff and communicated quickly and effectively. We felt supported throughout the entire application without feeling pressured.

I'd 100% recommend working with Sinead to any aspiring business owner.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very quick and easy

Very quick and easy. I had an initial zoom call with my advisor, Priyanka, on the Friday and by the following Thursday, all of the paperwork was signed and completed.
Very helpful and responsive and worked out a deal best for us

October 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Pri was absolutely amazing to work…

Pri was absolutely amazing to work with. He was professional, supportive and genuinely believed in my vision. I’m so grateful for his time, guidance and encouragement throughout the process. I would highly recommend him.

He has a lot of understanding business skills super happy overall

September 23, 2026
Unprompted review

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