I looked at another supplier who stated the sunglasses were in stock, but most reviews on TrustPilot gave 1 star reviews. I tried vision3k from checking reviews on trustpilot giving mostly 5 star. Vis... See more
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See what reviewers are saying
I received my Serengeti sunglasses today, and I couldn’t be happier! I’m absolutely delighted with the quality of the product, but I’m equally impressed by the outstanding service I received fro... See more
Had a great discussion with Suzanne about Serengeti Linosa Sunglasses.Her product knowledge amazing no hesitation in making a purchase. Glasses arrived next day,well packed with all the Serengeti... See more
Just a quick well deserved review for Vision3K having recently as in this past weekend bought some ski goggles they arrived in record time ordered Sunday evening arrived Tuesday super quick, unpack... See more
Company details
Written by the company
Sunglasses, designer sunglasses, sports sunglasses and prescription sunglasses. Buy top brand designer sunglasses. UK based sunglasses and designer sunglasses store. Oakley sunglasses. Buy sunglasses online.
Contact info
Gateway House, Wallis Avenue, Me15 9NE, Maidstone, United Kingdom
- 01622 756640
- contact@vision3k.com
- www.vision3k.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent me a fake pair of Rayban Frank…
Sent me a fake pair of Rayban Frank sunglasses. Made of super cheap plastic. I had a genuine pair previously. This came in legit looking packaging but felt like a pair of children's toy sunglasses.

Reply from Vision3k.com
Brilliant Customer Care
Received my sunglasses with a prompt dispatch, really pleased with them. Great service and brilliant customer care
Wonderful Experience
I received my Serengeti sunglasses today, and I couldn’t be happier!
I’m absolutely delighted with the quality of the product, but I’m equally impressed by the outstanding service I received from Vision3k.
A very special thank you to Suzanne Bond, who was incredibly helpful, friendly and supportive throughout the whole process.
She took the time to assist me with all my questions and made the entire experience absolutely perfect.
Thank you so much for your excellent service and for making this such a positive experience. I will definitely be ordering from you again!
Highly recommended! 😊
Great service
Great service , constant emails to tell me the progress of the item , speedy postage . A+
I looked at another supplier who stated…
I looked at another supplier who stated the sunglasses were in stock, but most reviews on TrustPilot gave 1 star reviews. I tried vision3k from checking reviews on trustpilot giving mostly 5 star. Vision 3k supplied a phone number. Spoke to Suzanne very helpful. Confirmed item in stock, helped with ordering and payment, supplied clear delivery process and item arrived next day exactly as ordered and stated by vision 3k. Great service supplied.
Unbeatable service - highly recommend
I ordered from Vision3k leaving my purchase to last minute, I needed ski goggles for a trip on the Friday and placed the order on the Tuesday for a pair of goggles I couldn't find anywhere else on the internet (it had to be these goggles!). I requested special delivery and wrote a note to say they were needed for the Friday, not expecting them to turn up in time but thought it was worth a try. I had an email 5 minutes after the order confirmation confirming the order had been dispatched and I would receive the following day before 1pm. INCREDIBLE service, thank you so much!
Excellent customer service - above and beyond expectations
I bought cycling glasses from Vision3k about two and a half years ago, and I recently accidentally broke one of the arms. I did a search on the Internet, but couldn't find replacement arms listed anywhere (lots of replacement lenses and trims, but not arms), so I was anticipating having to buy a new pair of glasses that would still be compatible with my prescription inserts. However, I decided to contact Vision3k to see if they stocked them. They didn't, but they contacted the manufacturer, obtained a pair of replacement arms (having checked the colour needed from my original order), and sent them to me all with no charge. So my glasses are now back to being good as new again :). Thank you Vision3k for such great service.
Great Service pre and post sales
Great Service. Product ordering and delivery on time. Product support, I had a problem with a frame about 11 months after purchase. Had good communication with the support team. Returned frame to them which they forward to the manufacturer. Have been informed a new frame will be provided. Great service. Will use again.
Great experience
Great experience, customer service were knowledgeable and helpful, order was sent the same afternoon and arrived quickly.
Vision3k site also had extra info. on the lenses which was useful. Will use again, thanks.
Customer service great with immediate…
Customer service great with immediate answers and gave added advice. Made the ordering very easy. Product ordered and arrived on time. Product is excellent quality.
Great service
Everything I ordered was fairly priced, came quickly and well wrapped.
One item was out of stock, however was quickly sourced and despatched with regular updates.
Great service start to finish
Great purchase experience
Great purchase experience. The right sunglasses at a brilliant price. Came really quickly (next day!) , well packaged and in original manufacturers box and with all paperwork. No counterfeit here! Very happy camper
Very good experience
Spot on information. Friendly and competent treatment of the matter.
All the process seemed pretty clocked in a positive way.
Thanks ...
Great service
Great service! Received my sunglasses very quickly. Absolutely perfect, thank you.
Great buying experience
1st time I have used this company and I am delighted with the experience from start to finish. Sunglasses were a very good price,communication was excellent, and delivery was fast and fully tracked. Many thanks from a very happy customer.
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