Placing orders are easy, and delivery is quick. Had to let customer service know that a packet was missing, when delivery arrived. Package looked as though it had been open. Customer service, on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had everything i needed at a good price, was shipped out quickly however i am dropping a point as they use UPS which always find a way to delay packages.
Fast and reliable, used to send pack of sweets with delivery. Not anymore for some reason lol
Have been using vision direct for a few years now. Great serivce ,easy to order and arrived very quickly. Bit disappointed I got no jellies though 😟...
Company details
Contact info
9 Rockhill , Main Street, Dublin, Ireland
- 01 513 4141
- help@visiondirect.ie
- visiondirect.ie
4.4
Excellent
24K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I expected my order to be here in 2…
I expected my order to be here in 2 days . I have discovered that they will not be delivered for 10 days. This happened with Vision direct before and I ordered from another company. I will run out of contact lenses in 3 days time and so once again I will not be ordering from you next time.
April 24, 2026
Unprompted review
Reply from Vision Direct IE
Hi Elverys,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating and stressful it must be to expect your order within a couple of days, only to find out it will take much longer to arrive. This is not the experience we want you to have, and we sincerely apologize for the inconvenience caused.
We also understand how concerning it is that you may run out of contact lenses in the next few days. We recognize how important it is to receive your order on time, and we’re very sorry that this has happened again, especially after a previous similar experience.
To ensure we can properly review your order and provide the most appropriate resolution, we kindly ask you to share additional details regarding your order. This will allow us to investigate further and assist you as quickly as possible.
Please be assured that your feedback is very important to us, and we will use this to improve both our delivery timelines and overall service experience.
If you need immediate assistance, our customer support team via live chat or phone will be happy to help you in real time and prioritize your concern.
Thank you again for your patience and understanding. We hope to resolve this for you as soon as possible and provide you with a better experience moving forward.
Best wishes,
Vision Direct
Great lenses & quick delivery also very…
Great lenses & quick delivery also very good customer service. Highly recommend
April 13, 2026
Lenses were good
Lenses were good. Wish there's more promotion or discount. I had agtimatism & myopia so contact lenses were always too costly
October 3, 2025
Contacts are very uncomfortable to wear…
Contacts are very uncomfortable to wear and keep falling out or entering the sides of my eyes
March 24, 2026
Reply from Vision Direct IE
Hi Olamide,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how uncomfortable and concerning it must be to have your contact lenses feel unstable, fall out, or shift in the eye. This is not the experience we want you to have, and we sincerely apologize for the inconvenience caused.
We understand how important it is for contact lenses to feel comfortable and secure throughout the day, and we fully appreciate how this situation may be affecting your daily use and confidence in the product.
We want to ensure we properly review your concern and provide the most appropriate resolution. To do this, we kindly ask that you reach out to our customer support team directly so we can assess your case in detail and guide you with the next steps.
You may contact us via email, through live chat on our website, or by phone for real-time assistance. Our team will be happy to review your case and support you further.
Thank you for your patience and understanding while we work to resolve this matter for you. We truly appreciate you bringing this to our attention and we hope to assist you soon.
Best wishes,
Vision Direct
Really easy to use Vision Direct
Really easy to use Vision Direct. They send reminders when your next order is due.
February 10, 2026
Great Service
Great Service, excellent offering , speedy delivery & competitive pricing. I have used Vision Direct for years and always had a great experiences. Well recommended. 👀
April 13, 2026
Top Class as always
Top class service, plenty of choice and options, good value and offers and quick and hassle free delivery. Definitely recommend.
April 13, 2026
Quick delivery
April 14, 2026
Have been using vision direct for a few…
Have been using vision direct for a few years now. Great serivce ,easy to order and arrived very quickly. Bit disappointed I got no jellies though 😟...
April 14, 2026
Excellent Service
Great service and extremely fast delivery. Ordered on a Monday and they had arrived on a Wednesday
April 14, 2026
Simple to order and quick delivery.
April 13, 2026
everclear ELITE®
I received a trial pack in a previous order. I found them very comfortable to wear, and keenly priced. Delivery was swift, and box easily fitted in letterbox.
April 10, 2026
Prompt delivery as ordered
April 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.