VisitBritain Shop Reviews 10

sells "gift cards" where you get twice the value, ie buy 40 get 80. Of course it is a TOTAL SCAM. Even more annoying is the time you waste trying to get it to work on their glossy site... It simply wastes your time inputting your long numbers and giving you balances, but never gives you any tickets. Hopefully I can save 50 aussies from wasting their money. Complete and utter scam. Have nothing to do with them. Buy from proper site only and you will have no trouble... if it looks to good to be true, it is. ,

Charged multiple times for metrocard orders that never went through on their website instead of cancelling the orders when asked about. Never provided a return option and do not reply to emails for support.
Would highly avoid using VisitBritain, as their website is terrible and customer service abysmal.
We send groups to the UK every year and I would never use them again.

I booked York Self Drive Boat Hire through VisitBritain Shop while I was on holiday, specifically for February 22nd, as that was the date displayed when I made my booking. However, when I received the confirmation, the date had changed to March 22nd, which I did not select.

Since I was only in the York for a short time, I am completely unable to use the ticket at the later date. I immediately contacted customer service expecting a resolution, but they simply told me that I had chosen March 22nd and refused to help. Despite explaining that their system must have made an error, they refused to offer a refund or any alternative solution, hiding behind their "non-refundable" policy.

This experience has been extremely frustrating, and their refusal to acknowledge a potential issue in their system shows a lack of responsibility. I will be escalating this to my bank as a disputed transaction, as I did not receive what I paid for.

If you’re thinking about booking through VisitBritain Shop, double-check your booking details and be aware that they take no responsibility for system errors! I will not be using this service again.

Awful customer service - I filled in a form twice, emailed and spent ages on hold trying to talk to someone and no one picked up. The next day when I tried to call again there was an automated message saying their phone lines were down - 2 weeks later they still have the same message! Don't bother booking through them, it's cheaper to go direct to whichever attraction you want to go to, and you'll get better customer service there.

This is the official shop of the british tourist board and it is utter garbage. We booked 5 tickets to two different attractions and recieved no tickets to either. We got a code from the National Lottery Day's Out website, and the Visit Britain Shop website claims they can only be used in the UK. We are booking from the UK. It is attrocious. When we used the "Request a Callback" feature, they never did. We arrived to both attractions with no tickets and had to pay again for entry.

I ordered an Oyster Card on October 5th with an expectation that it would be swiftly delivered. In ordering the card I entered the "date of departure" as October 13th.
I hadn't appreciated that this was the date that VisitBritain work to in respect of delivery (via Post Office).
With no sign of the card on the 9th, 11th or 12th I felt that I may have been scammed.
I owe you apologies as the card arrived yesterday (the 13th).
Thank you for providing an efficient service.

(I am writing this for the benefit of future customers who like me may not appreciate the signifigance of the date of departure).

Ordered Oyster cards on 27/11/18 for our upcoming trip to London on the 6/12/18. They didn’t get delivered I recommend just buy them
when you get to the station so much easier, Don’t rely on this service.
They never answer the telephone when you call them even when you leave a message for them to call you back they don’t, it’s all though email which could be days later.