VistaPrint Reviews 1,501

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professionalism, often highlighting specific individuals who provided outstanding support. Many people appreciate the efficient and knowledgeable assistance received, especially when making design adjustments or resolving issues. The customer service is frequently described as excellent, with fast response times and a human touch that makes the overall experience pleasant and productive. Reviewers are also very satisfied with the quality of the service provided, noting the ease of setting up designs and placing orders, as well as the quick turnaround times for deliveries. However, some customers have expressed dissatisfaction with the product quality, mentioning issues such as fading colors, damaged items upon arrival, or prints that did not match the preview. A few people also reported problems with orders, including incorrect items being sent or unexpected bulky item charges.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the quick, responsive, and... See more

Product

Reviewers mention ambiguous feedback about product quality. Many customers praise the high quality of items... See more

Order

Consumers find order experiences to be ambiguous. Many praise the ease of setting up logos and placing... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered some business card using a Vistaprint template. We didn't notice the white line on the grey/black background and all of our cards had this line which detracted from the design. Edwin Arn... See more

Company replied

Rated 5 out of 5 stars

I found their design platform extremely difficult to navigate and produce a quality outcome. Fortunately, unlike myself, the VistaPrint staff know exactly what they are doing and their help was amazin... See more

Rated 5 out of 5 stars

I just had a callback trying to assist me in getting into my really really old account. It was not possible but for over 30 minutes he tried to look up 3 old emails associated with accounts etc. i th... See more

Rated 5 out of 5 stars

Easy to find polo and hoodie at a price that was reasonable. Easy to set up logo and place order. Then when I wanted to make change to logo great on-line human support - Precious Joyce - which made th... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Finnicky issues sorted effortlessly!

Finnicky issues sorted effortlessly!

I would like to think I can use computers however, small design issues had me getting close to frustrated and abandoning the project altogether. Christian helpfully made the task look incredibly simple and also advised how to revert the design if I changed my mind.

Thank you, Vistaprint! Another happy customer.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Design Support

I can't believe what an amazing Design service VistaPrint offer for such a low fee. I will definitely use them every time I need any signage or other works done. My chat agent, Marie Dominique R was extremely helpful and knowledgeable and friendly! Thanks for a great experience, VistaPrint

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with VistaPrint

Very happy with VistaPrint. I have used personally and for our company, for years. Fin in particular was very friendly, helpful and great to deal with.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

VistaPrint quality and range of items

Have been using VistaPrint for many years for a range of items from business cards, clothing and many coffee table books.
Website and the photo book app are very easy to use.
Always amazed at how quickly my orders are received and often surprised from where the order is completed.

February 12, 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

We truly appreciate your loyalty over the years and are delighted to hear that you’ve enjoyed the quality, variety of our products, and the ease of using both our website and photo book app. It’s great to know our fast turnaround and global production continue to impress.

Rated 5 out of 5 stars

Quality trusted design service

Thank you for creating and providing quality products to support my small business. I've had great feedback from clients and customers with our quality merchandise. I appreciate the online customer support of Fin and the team at Vistaprint. Highly recommend their expertise and quick turnaround and communication through the ordering and production phase to delivery.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had trouble loading my design when…

I had trouble loading my design when ordering but the help chat (Louise) fixed the problem very quickly. They were very friendly to deal with and made the overall experience easy. I have used Vistaprint for many years and this is the first time I have had to call on the chat service. Thank you.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Business Card Bungle

We ordered some business card using a Vistaprint template. We didn't notice the white line on the grey/black background and all of our cards had this line which detracted from the design. Edwin Arnel on Chat was amazing and sorted our problem out within minutes and organized replacement cards.

January 29, 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thank you for your feedback! We’re glad Edwin Arnel was able to assist quickly and get your replacement cards organized. We appreciate your understanding regarding the template issue and are happy to hear you’re satisfied with the resolution.

Rated 5 out of 5 stars

Best customer support

Louie Christian G was amazing in assisting me with my inquiry.
Quick and easy and resolved my inquiry within minutes.

January 25, 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thanks for your feedback. We’re delighted to hear that Louie Christian was able to assist you quickly and efficiently, and that your inquiry was resolved within minutes.

Rated 5 out of 5 stars

Joyce and Allyza where the most…

Joyce and Allyza where the most outstanding, kindest, supportive customer service representatives I’ve ever had the pleasure of dealing with. Their professionalism and dedication to helping me complete my tasks and vision for my small home-based business was exceptional. I sing the praises of VistaPrint and their customer service and support is surpassed by NONE!
I feel so grateful and blessed to have been able to work with them.
Words cannot express how thankful I am to have had these amazing people wrap their arms around me and help me achieve success.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Such patience!

Donna Karen was soooo patient and very easy to understand. Great tutorage and thoughtful guidance.

January 22, 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

We’re delighted to hear that Donna Karen provided you with patient, clear, and thoughtful guidance throughout your experience. We’ll be sure to share your feedback with her—it will surely make her day. We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great back up help for my questions

January 21, 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thank you so much for your 5-star rating! We’re thrilled to hear that our support was helpful and that your questions were answered. We truly appreciate your feedback and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Vistaprint Exceeded Expectations in Every Way

Vistaprint delivered a fantastic experience from start to finish. The ordering process was simple, and the design tools were easy to use when I wanted to change the layout or colour. Everything arrived on time and looked exactly as promised. The quality of the final product exceeded my expectation. Great value, professional results, and a smooth overall experience. I would 100% recommend Vistaprint to any new customer.

January 21, 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thank you for sharing your wonderful experience with the Gildan® Crewneck T‑shirt. We’re delighted to know that the ordering process felt simple, the design tools were easy to use, and that your order arrived on time exactly as promised. It’s great to hear that the quality exceeded your expectations and that you found the overall experience smooth, professional, and of great value.

Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to continuing to provide the same reliable service and quality for all your future projects.

Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic Customer Service.
Needed to make a change after placing my order, Joyce was so very helpful with providing me some help and support. As I first time customer I was very impressed and will be continuing to order from Vistaprint.

January 19, 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thank you so much for your wonderful review! We’re thrilled to hear that Joyce was able to provide you with helpful support and make your first experience with Vistaprint a positive one. We look forward to assisting you with your future orders!

Rated 5 out of 5 stars

Donna was very responsive and had good…

Donna was very responsive and had good suggestions for the design of my business cards

January 19, 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

We’re glad to hear that Donna was responsive and offered helpful suggestions for your business card design. We’ll be sure to pass along your compliments to her!

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