Visualase Eye Clinic Reviews 

7
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

4.2

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(7)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Absolutely incredible from start to…

Absolutely incredible from start to finish.
Thank you to Elaine, Zoe & of course Mr Mathai - I hesitated for so long having LASIK laser eye surgery! I only wish i had done it sooner. The surgery itself was pain free and over in a matter of minutes, and the downtime afterwards has been minimal. A day later and i have 20/20 vision and back to my usual routine. Couldn’t recommend this clinic enough the staff are so caring and make you feel at ease the whole way through, and Mr Mathai’s work is nothing short of amazing. Thank you so much x

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Recently had laser eye surgery at Visualase and it’s the best decision I made, the whole team have been fantastic from the initial enquiry to the procedure itself and now the aftercare, nothing has been too much and they have really made me feel at ease throughout it all. I would highly recommend Visualase and I am delighted I decided to go ahead.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Best decision I've ever made.

I have wanted eye surgery for years. I hated wearing glasses and struggled with contact lenses.
My son offered to pay for surgery for my birthday. My son and I visited Visualase in Bolton for a consultation. The consultation was very thorough and all staff were very professional and very friendly. Elaine the Patient Advisor put me at ease immediately and answered all my questions. I decided to go ahead with surgery.
Mr Mathai the Surgeon, was wonderful and he explained everything that would happen before, during and after surgery. I felt absolutely no pressure at all at any time to go ahead with surgery, even after my indepth consultation. My eyes and sight were checked several time prior to surgery and I felt completely at ease at every appointment.
As my distance sight was excellent, it was just my near sight that required surgery, so I opted for Monovision, which required just one eye to be altered. I was able to trial how my sight would be before committing to surgery, and was prescribed contact lenses, with no obligation to go ahead with surgery.
I had surgery in January 2024. The process was obviously quite daunting, but theatre staff, including Zoe, were great and put me at ease. Everything Mr Mathai had explained helped me during the surgery, because I knew what to expect.
I've since had several post operative check ups with very clear guidance. My vision took a few days to become comfortable and clear. I've had no problems since surgery and I'm so very happy that I no longer need to wear reading glasses! I still have check ups scheduled in with Chris at Cloughs. Chris has been great and is very professional.
Zoe the Nurse is very friendly and welcoming each time I go for a check up.
I feel very thankful to the wonderful team at Visualase and to my son for giving me the gift of sight without the need for glasses.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

I'd give more stars if I could

I'd give more stars if I could! I honestly can't recommend this place enough. I have just been discharged after my life changing journey of laser eye surgery. I had a high prescription and astigmatism so was only suitable for the PRK treatment - which I was nervous about but now I feel like it was the best procedure I could have had. It was the scariest thing I have done in my life but from start to finish the whole team have been amazing and it has truly changed my life. Thank you Visualase

October 26, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Detailed clinical consultations and an excellent outcome

I had two long and in-depth consultations with the Ophthalmic Surgeon Dr Stephen Doyle before my surgery. He did a range of thorough examinations and discovered a rare twin axis anomaly with my cornea which another high street laser company completely missed and he then researched how to correct it. At all times, he was very meticulous, extremely professional and made me feel like I was a valued patient not a commodity on a production line. The surgery procedure was exactly as he described as was the recovery. He and his staff really took personal care of me and my eyes. My eyesight is now good enough to get me through an airline pilot’s medical and one year on it is completely stable so I would thoroughly recommend Visualase in Bolton.

March 5, 2019
Unprompted review
Rated 1 out of 5 stars

Ruined my eyesight

I had laser eye surgery at the Visualase laser clinic in Bolton. The Visualase team assessed my eyes incorrectly, and they gave me a standard treatment instead of a custom treatment. The aftercare was of a poor standard, and when I was experiencing problems, the staff were quite rude, especially the clinic manager Hilary Smith. The clinic is owned by Stewart Clough, the surgeon who damaged my eyesight is Dr Stephen Doyle. I have raised a formal complaints regarding my situation.

I had to pay another surgeon (Mr Sheraz Daya - a real expert) to perform a serious corrective procedure on my right eye, due to all the problems I have. This was not a laser procedure but involved stitches in my cornea. The entire experience at Visualase has been the worst of my life. I cannot begin to tell you how much you need to avoid laser eye surgery all costs. If you value your eye sight, please stick with your glasses. At the very least, pay extra and go to a real expert to be assessed.

I pray whoever reads this, is in good health and remains that way. Take care of your eyesight, it is so valuable and you would only appreciate it, once it is lost.

June 19, 2013
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look