I also have a bad experience with this online store. I have already written to them 3 times regarding the status of the shipment and to date not a single response. Considering that they are responding... See more
Company replied
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See what reviewers are saying
A week ago, 14 Jan 2026, I ordered enzymes for €182, which were debited from my account on the same day. The delivery time was supposed to be 3–4 business days. To date, I have not received an order... See more
Company replied
This is the only company I've found that is still able to deliver Mercola's H2 tablets within Europe. When the delivery was delayed they wrote to apologise, which I appreciated: it's rare to receive c... See more
I ordered for 282 euros, a week ago and have since tried to contact vitamin store through mail, but it doesnt go through. feel lile I have been scammed, cant track my order Esther on their website.... See more
Company replied
Company details
Contact info
Paul Scholtenweg 70, 5652XD, Eindhoven, Netherlands
- 0621928433
- hello@vita-store.eu
- vita-store.eu
3.3
Average
119 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I also have a bad experience with this…
I also have a bad experience with this online store. I have already written to them 3 times regarding the status of the shipment and to date not a single response. Considering that they are responding to reviews, I am now sending them the order ref. PDZTOMYEN
January 30, 2026
Unprompted review
Reply from BMS Vital
Dear Marko,
We are very sorry to hear about your experience. After reviewing your case, we contacted you immediately once we became aware of your message, as unfortunately we could not locate any previous communication from you in our system.
To resolve the situation promptly, we have issued a full refund for your order.
If there is anything further we can assist you with, please feel free to contact us directly. We are always happy to help.
Kind regards,
Customer Support Team
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After some initial problems, everything turned out fine in the end.
A week ago, 14 Jan 2026, I ordered enzymes for €182, which were debited from my account on the same day. The delivery time was supposed to be 3–4 business days. To date, I have not received an order confirmation or delivery, and there has been absolutely no communication.
I also created a customer account, but I cannot access it. Apparently, the account was not created at all. If I could, I would rate the company with 0 stars.
Update: After publishing the above review, BMS Vital contacted me and sent me the package, which I received a few days later. Thank you very much for your quick response! This has restored my confidence in your company, and I will give you another chance with a future order. I have therefore increased my rating from 1 to 4 stars.
January 21, 2026
Unprompted review
Reply from BMS Vital
Dear Marion,
We are very sorry to read about your experience and we sincerely apologize for the inconvenience caused.
Unfortunately, based on your review, we are not able to identify your order in our system yet. In order to investigate this properly and help you as quickly as possible, we kindly ask you to contact our customer support directly and provide any of the following details if available: order number, email address used for the purchase, or proof of payment.
Regarding the account issue: it is possible that the account registration was not completed successfully, but this is not required to place or receive an order. We will gladly check this for you as well.
Please contact us by email and we will personally take care of your case.
Once again, we sincerely apologize for this situation and we are ready to resolve it as soon as possible.
Kind regards,
BMS Vital / vita-store.eu Customer Support
I received my Order Timely everything…
I received my Order Timely everything Perfect
November 25, 2025
I ordered for 282 euros
I ordered for 282 euros, a week ago and have since tried to contact vitamin store through mail, but it doesnt go through. feel lile I have been scammed, cant track my order Esther on their website. its a shame really, because they just lost a good customer and I will use legal means to get my money back.
Ok I received my money straight away, thank you vita store. Its just that there had gone 1 week and I tried sending a email, that couldnt go through. I have confidence to try again, but you do have good products
November 15, 2025
Unprompted review
Reply from BMS Vital
Dear Ulla,
Thank you for your feedback and we are very sorry for your experience.
We have checked your order and we can confirm the following:
Your emails (3) were received on Saturday, outside our customer service hours.
An automatic notification was also sent to you at the time of ordering, informing you that one of the items was temporarily out of stock and the estimated dispatch time may be up to 2 weeks.
To ensure you do not feel uncertain for a moment longer, we have already refunded the full amount immediately (Monday morning) and cancelled your order.
You should see the refund confirmation shortly on your account.
The missing item actually arrived on Monday, so we would have been able to ship your order, but we fully understand that you preferred not to wait.
We hope this clarifies the situation, and we are truly sorry that this misunderstanding led to a negative experience. Our shop is reliable and ships hundreds of orders every month, and we would have been happy to assist you sooner if we had received your message during working hours.
If you have any further questions, we are here to help.
Overall a positive experience
There were some issues with the last order, which were eventually remediated. The communication in fixing the issue was polite and helpful. There is room for improvement, when it comes to managing the store though.
October 30, 2025
Unprompted review
Reply from BMS Vital
Thank you very much for your review and for sharing your experience with us. We truly appreciate your kind words about our communication and support during the issue with your last order.
We are very sorry for the inconvenience you encountered, and we’re glad we were able to resolve the situation for you. Your feedback regarding the store management is extremely valuable to us — we are already working on improving these areas to ensure a smoother and more reliable experience in the future.
If there is ever anything else we can do for you, please feel free to reach out.
Thank you again for your trust!
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Very effective
Very effective, high-quality items, shipped super quickly and delivered on time, would definitely order again, thank you very much!
June 16, 2025
Not satisfied
Order placed on 22/05, paid, then placed in backorder, wrote 5 times to cancel it immediately (i needed it quickly), no answer, called 4 times on 23/05 at 9.05 am, no answer.
Update 23/05 18.10, they responded after a full 2 working days "we have cancelled your order and processed the refund. Depending on your bank, it may take a few business days for the amount to appear back on your account". Let's see how it will end up...
May 23, 2025
Unprompted review
Reply from BMS Vital
Dear Customer,
Thank you for taking the time to share your experience — we’re truly sorry for the inconvenience you encountered.
We’d like to clarify that the estimated delivery time of 1–2 weeks was indicated on the product page at the time of your order. That said, we fully understand your need for a quicker delivery, and we sincerely apologize for not being able to meet your expectations in this case.
As mentioned in our automatic confirmation email, we typically manage to resolve backorder situations much faster — and in your case, the order was cancelled and the refund processed promptly. As you kindly confirmed by email, the refund has now been received.
We appreciate your feedback and are always working to improve our communication and service.
We genuinely hope to regain your trust — and that you’ll consider giving us another chance in the future.
Warm regards,
The Vita-Store Team
Lack of communication
UPDATED:
Apparently posting a bad review here is more effective than emailing customer service. After I posted this, I got a response and a refund so at least I know the store is not a scam.
I ordered an item that was available for back order only on 15th of March. The website claimed the product would would be delivered within 2 weeks. It's 2nd of April today and I got no notification or clarification from the store why my product hasn't been shipped yet. I emailed them yesterday and got no response. I paid a lot of money for my order and now I regret buying from this store.
March 15, 2025
Unprompted review
Reply from BMS Vital
Thank you for your feedback. We're sorry to hear about your experience. Unfortunately, we are unable to locate your order based on your name alone. Could you please provide us with your order referecnce? This will allow us to look into the issue and assist you as quickly as possible.
We appreciate your patience and look forward to resolving this matter for you.
This is the only company I've found…
This is the only company I've found that is still able to deliver Mercola's H2 tablets within Europe. When the delivery was delayed they wrote to apologise, which I appreciated: it's rare to receive customer support of that kind. Thank you, Vita Store!
March 25, 2025
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Quick and smooth delivery!
March 21, 2025
Very strange telephone line
I ordered produto a week ago and the status didn’t change from payed to shiped, yet. I am contacting them on email, they don’t respond. When try to call them, there is only a recorded voice saying GOOD BYE and then the line drops. It seems to me like a scam?
Update: I changed the stars from 1 to 3. I’ve got the answer on the email 1 days after I submitted the review, but I didn’t want to edit it before I would get the package. I’ve got the package today (17.3.) So, the issues were the telephone and the delay. At least it was not a scam.
March 6, 2025
Unprompted review
Reply from BMS Vital
Thank you for your feedback, and we sincerely apologize for the inconvenience you're experiencing. We're sorry to hear about the issues with the phone line and the delay in communication.
To better assist you, could you please provide us with your order number or any other details related to your purchase? This will help us investigate the situation and resolve it as quickly as possible.
We truly value your trust and are here to assist you. Looking forward to your response.
Seems to be a scam
Seems to be a scam.
Ordered on November 7th 2024. I received an invoice, the money was booked from credit card but nothing since then. 77€ out of the window, I do not expect to receive the product I ordered.
I called the number on the website and sent an email as well. Guess what? No reply.
Last Ressort is writing this review here like others did before me already.
In case Vita-store sees this review, my order number is WNFLLYHWQ.
Nevertheless not a trustworthy or professional company.
November 19, 2024
Unprompted review
Reply from BMS Vital
Dear Julia, Thank you for your feedback, and we apologize for the inconvenience caused.
We would like to clarify that the product you ordered was temporarily out of stock, which was clearly indicated on our website. In light of this, we processed a refund for your order.
We kindly ask that you consider revising the description of your experience, as we are committed to providing transparency and quality service. We regret that your expectations were not met, and we value your understanding.
Please feel free to reach out if you have any further concerns or questions.
Thank you for the reasonable pricing on…
Thank you for the reasonable pricing on liposomal products. I will order again!
November 7, 2024
Reply from BMS Vital
Dear Birgit,
Thank you so much for your kind and positive feedback! It truly means a lot to us.
Unfortunately, most people tend to share their experiences only when they’re negative, so receiving such encouraging words makes all the difference. It reminds us of the value of our work and motivates us to keep improving.
We’re thrilled that you’re happy with our pricing on liposomal products and look forward to serving you again soon!
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I've tried 5 different credit cards to…
I've tried 5 different credit cards to pay my order and noone is working via klarna. Just please, change a provider and put someone normal and opened to the whole word. I've spent 3 hours on your site ! And what is surprising is that last time the same cards worked. Just unbelievable, I'm looking now for the same products on others sites as I have enough of it (and yes, I've checked up the amount etc...)
October 8, 2024
Reply from BMS Vital
Dear Tetyana Filipchuk,
Thank you for sharing your experience with us. We truly regret any inconvenience caused and would like to assist you further.
According to our records, your order with the reference number PEMXYHBGJ was successfully placed on October 1st and paid via card. The package was delivered by the courier on October 5th.
Could you kindly clarify the issue you are experiencing so we can investigate and provide the best solution? We are here to help and ensure your satisfaction.
Looking forward to your response.
Superfast delivery
Superfast delivery! Because of product to be cooled, packaging could have been a little bit more appropriate, but anyway very good delivery!
Thanks!
August 29, 2024
No response over phone or email and no delivery
all good, but originally items took a bit of time to be shipped. Having a working phone support would be helpful
August 8, 2024
Unprompted review
Reply from BMS Vital
Dear Kate,
Thank you for your review! We are continuously striving to improve our services, and we truly appreciate your feedback. We hope to have the opportunity to serve you again in the future.
Best regards, Vita-Store
I have the order placed on the 19th of…
I have the order placed on the 19th of July. Today is the 29th, still do not have my order. They wrote to me one time and said that one of the products is still on the way. Ten days passed and there is no result.
July 19, 2024
Unprompted review
Reply from BMS Vital
Dear Customer,
Thank you for your feedback. We sincerely apologize for any inconvenience caused. Please note that on the product page, we mention that delivery for this item may take up to two weeks. We shipped your order to Bulgaria via DPD on 07/30.
If you have any further questions or concerns, please don’t hesitate to reach out to us directly.
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Reply from BMS Vital
Thank you so much for your 5-star review! We're thrilled to hear that your order was shipped quickly and that you had no problems or issues. We appreciate your support and look forward to serving you again!
Thanxxxx a lot
Thanxxxx a lot,
I live in Germany and desperately needed probiotics, which are not available in Germany. Luckily there is Vitastore, who was able to send them to me
July 3, 2024
Reply from BMS Vital
Thank you so much for your kind words! We are thrilled to hear that we could help you get the probiotics you needed. Providing access to essential health products across borders is one of our main goals. If you need anything else, don't hesitate to reach out. We're here to help!
Reply from BMS Vital
Thank you for your 5-star review! We're delighted to hear that you are happy with our fast delivery and product selection. Your satisfaction is our top priority, and we look forward to serving you again in the future!
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